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Staff Technical Support Engineer - Endpoint Security (Cortex XDR/XSIAM) DE

Australia, North Sydney · Job Posted May 04, 2026
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Job Responsibility

  • Provide Technical Support to customers and partners
  • Provide technical services include writing scripts, troubleshooting and best practices to customers
  • Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner
  • Provide fault isolation and root cause analysis for technical issues
  • Publish Technical Support Bulletins and other technical documentation in the Knowledge Base
  • Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc.
  • Travel to customer sites in the event of a critical situation to expedite resolution as required
  • Provide on-call support for weekend and public holiday on an as needed basis

Requirements

  • 8+ years of related experience
  • Required experience with supporting end point software products
  • Required strong experience with Windows OS based applications (Installation, troubleshooting, Debugging)
  • Strong experience with MS environment (Exchange, SCCM, GPO, AD, MSSQL, IIS)

Nice to have

  • Experience with end point security software is a plus (Antivirus, DLP, IPS, NAC)
  • Experience with Security is a plus (IPSEC / SSL-VPN / NAT / GRE)
  • Experience with batch scripting is a plus

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