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We are looking for a Staff Technical Programme Manager with Product or Platform development experience to define and manage cross-functional programs that enable the delivery of Deliveroo products. You will research and identify team focus areas, and drive impact where there are complex needs from the respective product groups. You will work to drive goals across not just Deliveroo, but all brands within Doordash. You will also provide analytical insight and foresight to help shape technical initiatives and long-term strategic goals, and help a rapidly-growing group to balance maintaining and maturing its culture alongside supporting necessary specialisation and segmentation of responsibilities.
Job Responsibility:
Collaborate with Engineering, Product, and Design across Deliveroo and Doordash to collect data, and identify pain points and the current and future needs to define requirements
Work with teams to drive prioritisation and build partnerships across teams, define the roadmap and long-term strategy of the teams you are partnering with
Define and track key metrics and key performance indicators and drive execution of program deliverables
Break out OKRs into measurable milestones while managing dependencies and risks
Execute technical initiatives across the whole of engineering whilst actively driving process improvements in the reliability lifecycle
Increase the overall effectiveness of the Merchant group by systematically identifying and solving the root cause of technological challenges discovered through the course of program delivery
Proactively identify and analyse complex, long-term, critical infrastructure problems with engineering leaders and stakeholders
Manage changes effectively, balancing the distribution of information amongst stakeholders
Enable the easy flow of information and plans between people and teams through the creation of effective communications at scale
Requirements:
5+ years of software engineering, systems engineering or technical product/program management experience
2+ years of experience actively driving Jira use across multiple teams
Experience managing a long-running cross-team/ cross-org programme leveraging complex functionalities in Jira
Experience delivering tech programs with a global footprint, having built complex systems/infrastructure at scale
Knowledge of user needs, gathering requirements, and defining scope
Deep understanding of development lifecycle, release management
Experience operating autonomously and leading large-scale efforts across multiple teams and functions with stakeholders in different disciplines
Nice to have:
Experience in managing TPMs
Experience in Atlassian suite - including Jira Software, Jira Product Discovery, and Confluence
What we offer:
A competitive and comprehensive compensation and benefits package
Up to 5% matched pension contributions
Some roles may be eligible for share awards
Free Deliveroo Plus: free delivery and access to special offers
Team lunches from the best local restaurants
25 days annual leave plus bank holidays, increasing with length of time spent working at Deliveroo
One day of paid leave per year to volunteer with a registered charity
Funded single cover healthcare on our core plan, with the option to add family members at own cost
Access to wellbeing apps such as LesMills+, Strava, Headspace, Yogaia via GymPass
Discounted dental insurance and a range of other flexible benefits, such as critical illness cover, partner life cover, travel insurance, health assessments
Life assurance
Maternity, paternity and maternity and shared parental leave, eligible from day one of employment
Excellent kit to enable working from home and a parent-friendly working culture
Access to free mortgage advice
Cycle to Work Scheme or Season Ticket Loans, depending how you wish to travel
Excellent learning and development opportunities and access to RooLearn, our learning platform, packed with high-quality training and content
Regular Employee Resource Group (ERG) led social events – examples include dinners, dance lessons and in-office yoga sessions