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We are seeking a highly skilled and passionate Technical Program Manager to own and drive end-to-end product development, from ideation through implementation and adoption, in a cross-functional, fast-paced and highly technical environment. This role supports the successful planning, execution, and reporting of product releases, strategic initiatives, and enterprise compliance certifications. The ideal candidate brings a structured project management approach, strong communication skills, and working knowledge of Product Hardware and Software lifecycle program management.
Job Responsibility:
Shepherd ideas from concept into development, ensuring the value propositions and business models are clear and validated, following our lifecycle process
Work with Product Managers, Product Owners, UX, Architects, Engineering Managers and Scrum Masters to ensure there is a properly prepared backlog
Capacity planning based on historical velocity
Ensure the team is staffed and funded for success, and operates within budget
Facilitate quarterly and release planning, scrum-of-scrums, and program reviews
Support the team with data views of timelines, completion, quality, and tech debt
Coordinate system and solution demos
Collaborate with Customer Support, Services, Marketing, and Sales to ensure customers adopt and are delighted by our releases, with issues quickly resolved
Identify and rapidly mitigate risk and uncertainty
Eliminate/manage impediments, risks and dependencies with a focus on Lean flow
Ensure we integrate and receive user feedback early and often
Conduct retrospectives and RCAs and follow up on actions to drive relentless improvement
Provide guidance and mentoring to Scrum Masters and other program managers
Provides transparency into Program health plugged into appropriate operating mechanisms
Ensures KPIs are defined, measured and adhered to
Can integrate into early adopter processes
Monitor risks and issues, implement mitigation plans, and escalate concerns as needed
Support the execution of compliance-related initiatives such as IRAP, FedRAMP, and ISO 27001
Track and report on project progress using tools such as Aha, Jira and Confluence
Collaborate with cross functional stakeholders to document project requirements, success metrics, and timelines
Support regular stakeholder updates and briefings, including executive-level reporting
Foster a culture of collaboration, performance, and accountability within the team
Requirements:
Bachelor’s or Master’s degree in Computer Science, Engineering, or related technical discipline
8+ years of experience managing complex, global software or cloud engineering programs
Deep understanding of software and systems architecture, development lifecycles, and cloud-based delivery models (SaaS, PaaS, IaaS)
Proven track record of delivering large-scale technical initiatives using Agile or SAFe methodologies
Foundational AI skills and the ability to understand how AI can be applied to improve outcomes in your area of expertise
Nice to have:
PMP/PgMP Certified
Tech savvy with prior experience as a developer or tester, understanding modern software development practices
Experience with multiple Industries
financial, retail, etc.
Experience with cloud technology and delivering software-as-a-service
Experience leading programs with global teams
Experience using AI
Experience using, and deep understanding of, Lean, XP, Scrum, Kanban, SAFe
Excellent influencing, communication, presentation, and facilitation skills
What we offer:
We prioritize a people-first culture
We embrace a flexible work model
We focus on well-being
We are committed to actively working to foster an inclusive environment that celebrates people for all of who they are