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Staff Technical Account Manager

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Illumio

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Location:
United States

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Category:
Sales

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Contract Type:
Not provided

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Salary:

169000.00 - 203000.00 USD / Year
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Job Description:

Staff Technical Account Manager role at Illumio, the leader in ransomware and breach containment. The role involves establishing long-term client relationships, providing project leadership and architectural guidance for cybersecurity initiatives, and driving adoption of Illumio's solutions.

Job Responsibility:

  • Establish long-term relationships within assigned accounts while developing an understanding of the client’s strategic goals
  • Provide project leadership, coordination, and architectural guidance for the customer’s cyber security, Zero Trust and Illumio product initiatives
  • Lead and drive challenging requests across simultaneous client engagements
  • Provide clear and constructive product feedback to Illumio’s Product Management teams based on customer use-cases and requirements
  • Understand the customer’s high-level business challenges while functioning as an advisory resource for “Best Practices” and driving adoption of Illumio’s solutions
  • Perform health checks, document findings, and provide best-practice recommendations
  • Be a customer advocate within Illumio to ensure that escalations are resolved in a timely fashion
  • Help customers avoid and/or mitigate issues with proactive guidance based on extensive customer experience
  • Collect metrics and develop reports that illustrate project health and progress
  • Travel 30% for customer visits

Requirements:

  • Knowledge of cybersecurity industry products, Firewalls, Zero Trust architecture and Security best practices
  • A solid technical background in advanced security (preferably with technical certifications)
  • Background in data center infrastructure, operating systems, desktop deployments, system administration and/or technical architecture is preferred
  • Superb communication, presentation and interpersonal skills
  • Experience deploying enterprise security solutions
  • Fast learner with the ability to explain complex technical concepts
  • Strong business insight and problem-solving skills
  • Be effective working independently and in a team setting
  • 5-10 years of experience supporting SaaS enterprise software

Nice to have:

  • Bachelor’s degree in engineering or science
  • Knowledge of networking concepts such as: Routers, switches, load balancers, and security solutions from a variety of vendors
  • Experience with integrating heterogeneous security environments
  • Familiarity with SIEM and SOAR in enterprise customer environments
  • Strong organizational skills with the ability to handle multiple client
What we offer:
  • Medical, Dental, Vision Coverage
  • Health and Dependent Savings Accounts
  • Life and Disability Programs
  • Paid Parental Leave
  • Voluntary Benefit Programs
  • Company Sponsored Wellness Program
  • Wellness Reimbursement Program
  • Retirement Savings
  • Equity Opportunities
  • Paid time off and Paid Holidays
  • Employee Incentive Program

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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