Staff Technical Account Manager Job at Illumio

Staff Technical Account Manager

Illumio Technical Account Managers (TAMs) provide exceptional product knowledge ...

Location

United Kingdom

Salary:

88000.00 - 105000.00 GBP / Year

Illumio

Expiration Date

Until further notice

Requirements

Knowledge of cybersecurity industry products, Firewalls, Zero Trust architecture and Security best practices
A solid technical background in advanced security (preferably with technical certifications)
A background in data center infrastructure, operating systems, desktop deployments, system administration and/or technical architecture is preferred
Superb communication, presentation and interpersonal skills
Experience deploying enterprise security solutions
Fast learner with the ability to explain complex technical concepts
Strong business insight and problem-solving skills
Be effective working independently and in a team setting
5-10 years of experience supporting SaaS enterprise software
Must be able to travel 30% for customer visits

Job Responsibility

Establish long-term relationships within assigned accounts
Provide project leadership, coordination, and architectural guidance for the customer’s cyber security, Zero Trust and Illumio product initiatives
Lead and drive challenging requests across simultaneous client engagements
Provide clear and constructive product feedback to Illumio’s Product Management teams
Function as an advisory resource for “Best Practices” and driving adoption of Illumio’s solutions
Perform health checks, document findings, and provide best-practice recommendations
Be a customer advocate within Illumio to ensure escalations are resolved
Help customers avoid and/or mitigate issues with proactive guidance
Collect metrics and develop reports that illustrate project health and progress

What we offer

Offers Equity
Offers Bonus
Medical, Dental, Vision Coverage
Health and Dependent Savings Accounts
Life and Disability Programs
Paid Parental Leave
Voluntary Benefit Programs
Company Sponsored Wellness Program
Wellness Reimbursement Program
Retirement Savings

Fulltime

Technical Account Manager, Revenue Advisory

We are looking for a Technical Account Manager focused on Revenue Advisory to jo...

Location

Costa Rica , Heredia

Salary:

Not provided

Zuora

Expiration Date

Until further notice

Requirements

BA/BS in Accounting, Finance, or a related field, or equivalent practical experience
5+ years of experience in Revenue Accounting and/or Revenue Operations, ideally within SaaS or technology companies, with a strong understanding of ASC 606 and IFRS 15
Hands-on experience implementing, operating, or advising on revenue recognition or order-to-revenue systems (e.g., Zuora Revenue, Zuora Billing, SAP RAR, Oracle, NetSuite, Workday, Salesforce CPQ/Billing)
Proven ability to translate complex revenue and finance requirements into scalable system designs, configurations, and integrations that support compliance and reporting needs
Experience using modern AI-powered productivity tools (e.g., Cursor or similar assistants) to analyze data, document solutions, and accelerate problem-solving
Proficiency with SQL (joins, data validation, troubleshooting) and comfort working with APIs (REST/SOAP) to design, test, and debug data integrations across revenue and billing systems
Excellent presentation, storytelling, and facilitation skills — comfortable engaging with operational teams and C‑level executives through weekly syncs and QBRs to explain revenue concepts, trade-offs, and system behaviors in clear business terms
Demonstrated ability to lead business discussions with controllers, CFO staff, and IT, and to articulate the value and best practices of our revenue solutions in both technical and non‑technical language
Proven experience managing multiple customers or projects in a fast‑paced environment while maintaining a strong focus on outcomes and customer success
Strong curiosity and motivation to master the quote‑to‑cash lifecycle and stay current on evolving revenue standards and best practices

Job Responsibility

Become a Zuora Revenue Expert
Guide Customers Through Revenue Transformation
Drive Adoption, Health, and Business Outcomes
Collaborate Across Zuora & Influence Product

What we offer

Competitive compensation and performance-based bonuses
Medical, dental, and vision coverage
Flexible time off and wellness days
Paid holidays and company-wide year-end break
Paid parental leave
Learning & Development stipend
Opportunities to volunteer and give back
Mental health resources and wellbeing support

Fulltime

Senior Technical Account Manager

Workday Support is looking for a dedicated, ambitious and self-driven Technical ...

Location

Poland , Warsaw

Salary:

193800.00 - 290600.00 PLN / Year

Workday

Expiration Date

Until further notice

Requirements

BS or MS in a Technical Degree (ie. Computer Science, MIS) or equivalent technical work experience and acumen
7+ years of experience in product support, customer success, account management or consulting for a complex B2B enterprise software solution
5+ years of experience successfully implementing or managing a complex SaaS solution and working with large enterprise accounts
Fluent spoken and written English

Job Responsibility

Work with Workday's largest strategic accounts to build strong relationships while overseeing multiple accounts simultaneously
Act as a liaison between Operations, Professional Services, Development, Product Management and Customers to ensure understanding and alignment
Become an expert in Workday's Architecture and leverage it on all engagements as needed
Demonstrate competency in Workday products: HCM, Payroll, Financials
Review upcoming customer events and planned production activities to identify potential problems, then plan and execute solutions
Successfully engage with Senior Leadership, Technical and Functional staff to remove roadblocks, address delays and mitigate issues
Own and drive escalated issues blocking production success
Effectively use sound business judgment, risk avoidance and SME resources to coordinate team efforts to solve problems
Carry out regular review of customer cases to identify trends
Champion and advocate for customers with internal and external stakeholders

What we offer

Workday Bonus Plan or a role-specific commission/bonus
annual refresh stock grants awarded by Workday Inc

Fulltime

Software Technical Account Manager II

As a Technical Account Manager, you will be a key player in deploying and suppor...

Location

United States , Wichita

Salary:

Not provided

Axon

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business administration, computer science, or a related field, or equivalent experience
4+ years of experience in a technical account management or similar customer-facing role, preferably within the public safety or software sectors
Demonstrated experience in deploying SaaS solutions, including configuring, testing, and troubleshooting complex software applications
Proven ability to build and maintain relationships with diverse stakeholders, acting as a trusted advisor and advocate for customers
Experience working with cross-functional teams (engineering, marketing, sales, customer support) to deliver high-quality support and product improvements
Strong skills in root cause analysis, troubleshooting, and the use of tools like Splunk, JIRA, and Salesforce
Advanced knowledge of Windows OS, networking (routing, switching, Wi-Fi), cloud solutions, virtualization, and storage
Experience with data management and reporting tools (Microsoft Power BI, SQL Server) and creating meaningful insights
Willingness to work onsite with customers and be available outside of normal business hours for critical issues
Ability to pass a Criminal Justice Information Services (CJIS) background check and handle confidential information with discretion

Job Responsibility

Act as the main technical liaison for assigned agencies, diagnosing and resolving complex technical issues with Axon's products and services
Collaborate with deployment teams to design, configure, test, and implement Axon software solutions, ensuring successful rollouts
Respond quickly to critical technical issues, acting as a crisis manager to restore functionality and minimize impact on agency operations
Represent agency needs and feedback internally at Axon, influencing product development and service improvements
Guide agencies through change management processes, identifying pain points and providing solutions to optimize software usage and adoption
Work closely with cross-functional teams, including engineering, product management, and sales, to ensure a seamless customer experience
Utilize tools like Microsoft Power BI, SQL Server, and Form Builder/JSON to build custom dashboards, manage data integrations, and support reporting needs
Provide advanced training and training documentation to agency staff on Axon’s products and services, ensuring they are well-equipped to use the tools effectively
Work onsite with customers to resolve issues, provide training, and ensure the agency's needs are met promptly

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs

Fulltime

Software Technical Account Manager

As a Technical Account Manager, you will be a key player in deploying and suppor...

Location

United States , Scottsdale

Salary:

Not provided

Axon

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business administration, computer science, or a related field, or equivalent experience
4+ years of experience in a technical account management or similar customer-facing role, preferably within the public safety or software sectors
Demonstrated experience in deploying SaaS solutions, including configuring, testing, and troubleshooting complex software applications
Proven ability to build and maintain relationships with diverse stakeholders, acting as a trusted advisor and advocate for customers
Experience working with cross-functional teams (engineering, marketing, sales, customer support) to deliver high-quality support and product improvements
Strong skills in root cause analysis, troubleshooting, and the use of tools like Splunk, JIRA, and Salesforce
Advanced knowledge of Windows OS, networking (routing, switching, Wi-Fi), cloud solutions, virtualization, and storage
Experience with data management and reporting tools (Microsoft Power BI, SQL Server) and creating meaningful insights
Willingness to work onsite with customers and be available outside of normal business hours for critical issues
Ability to pass a Criminal Justice Information Services (CJIS) background check and handle confidential information with discretion

Job Responsibility

Act as the main technical liaison for assigned agencies, diagnosing and resolving complex technical issues with Axon's products and services
Collaborate with deployment teams to design, configure, test, and implement Axon software solutions, ensuring successful rollouts
Respond quickly to critical technical issues, acting as a crisis manager to restore functionality and minimize impact on agency operations
Represent agency needs and feedback internally at Axon, influencing product development and service improvements
Guide agencies through change management processes, identifying pain points and providing solutions to optimize software usage and adoption
Work closely with cross-functional teams, including engineering, product management, and sales, to ensure a seamless customer experience
Utilize tools like Microsoft Power BI, SQL Server, and Form Builder/JSON to build custom dashboards, manage data integrations, and support reporting needs
Provide advanced training and training documentation to agency staff on Axon’s products and services, ensuring they are well-equipped to use the tools effectively
Work onsite with customers to resolve issues, provide training, and ensure the agency's needs are met promptly

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs

Fulltime

Software Technical Account Manager

As a Technical Account Manager, you will be a key player in deploying and suppor...

Location

United States , Knoxville

Salary:

Not provided

Axon

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business administration, computer science, or a related field, or equivalent experience
4+ years of experience in a technical account management or similar customer-facing role, preferably within the public safety or software sectors
Demonstrated experience in deploying SaaS solutions, including configuring, testing, and troubleshooting complex software applications
Proven ability to build and maintain relationships with diverse stakeholders, acting as a trusted advisor and advocate for customers
Experience working with cross-functional teams (engineering, marketing, sales, customer support) to deliver high-quality support and product improvements
Strong skills in root cause analysis, troubleshooting, and the use of tools like Splunk, JIRA, and Salesforce
Advanced knowledge of Windows OS, networking (routing, switching, Wi-Fi), cloud solutions, virtualization, and storage
Experience with data management and reporting tools (Microsoft Power BI, SQL Server) and creating meaningful insights
Willingness to work onsite with customers and be available outside of normal business hours for critical issues
Ability to pass a Criminal Justice Information Services (CJIS) background check and handle confidential information with discretion

Job Responsibility

Act as the main technical liaison for assigned agencies, diagnosing and resolving complex technical issues with Axon's products and services
Collaborate with deployment teams to design, configure, test, and implement Axon software solutions, ensuring successful rollouts
Respond quickly to critical technical issues, acting as a crisis manager to restore functionality and minimize impact on agency operations
Represent agency needs and feedback internally at Axon, influencing product development and service improvements
Guide agencies through change management processes, identifying pain points and providing solutions to optimize software usage and adoption
Work closely with cross-functional teams, including engineering, product management, and sales, to ensure a seamless customer experience
Utilize tools like Microsoft Power BI, SQL Server, and Form Builder/JSON to build custom dashboards, manage data integrations, and support reporting needs
Provide advanced training and training documentation to agency staff on Axon’s products and services, ensuring they are well-equipped to use the tools effectively
Work onsite with customers to resolve issues, provide training, and ensure the agency's needs are met promptly

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs

Fulltime

Software Technical Account Manager

As a Technical Account Manager, you will be a key player in deploying and suppor...

Location

United States , Tucson, Phoenix

Salary:

Not provided

Axon

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business administration, computer science, or a related field, or equivalent experience
4+ years of experience in a technical account management or similar customer-facing role, preferably within the public safety or software sectors
Demonstrated experience in deploying SaaS solutions, including configuring, testing, and troubleshooting complex software applications
Proven ability to build and maintain relationships with diverse stakeholders
Experience working with cross-functional teams (engineering, marketing, sales, customer support)
Strong skills in root cause analysis, troubleshooting, and the use of tools like Splunk, JIRA, and Salesforce
Advanced knowledge of Windows OS, networking (routing, switching, Wi-Fi), cloud solutions, virtualization, and storage
Experience with data management and reporting tools (Microsoft Power BI, SQL Server) and creating meaningful insights
Willingness to work onsite with customers and be available outside of normal business hours for critical issues
Ability to pass a Criminal Justice Information Services (CJIS) background check and handle confidential information with discretion

Job Responsibility

Act as the main technical liaison for assigned agencies, diagnosing and resolving complex technical issues
Collaborate with deployment teams to design, configure, test, and implement Axon Fusus
Respond quickly to critical technical issues, acting as a crisis manager to restore functionality and minimize impact on agency operations
Represent agency needs and feedback internally at Axon, influencing product development and service improvements
Guide agencies through change management processes, identifying pain points and providing solutions to optimize software usage and adoption
Work closely with cross-functional teams, including engineering, product management, and sales, to ensure a seamless customer experience
Utilize tools like Microsoft Power BI, SQL Server, and Form Builder/JSON to build custom dashboards, manage data integrations, and support reporting needs
Providing on-demand Axon usage data for trends and insights via system dashboards including camera stability/uptime and FUSUS Core stability/uptime
Monitor and adjust FUSUS, and Axon system data pipelines
Manage existing FUSUS, and Axon system databases and connections to Customer sources

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs

Fulltime

Staff Technical Program Manager

We’re Fever, the world’s leading tech platform for culture and live entertainmen...

Location

Spain , Madrid

Salary:

Not provided

Fever

Expiration Date

Until further notice

Requirements

Significant and relevant experience in technical program management or engineering leadership (7+ years preferred), with a track record of leading complex, cross-functional initiatives in platform or infrastructure environments
Strong technical fluency across SDLC, cloud infrastructure, distributed systems, distributed systems, observability, release processes, and architecture trade-offs, with the ability to read technical discussions and turn complex architecture into practical execution plans
High comfort operating in ambiguity and influencing without formal authority, paired with excellent communication skills to work confidently with Staff Engineers and executive leaders
Strong judgement, bias for action, and a service mindset: the role exists to make technical teams more effective, not to create bureaucracy

Job Responsibility

Lead end-to-end planning and delivery for high-impact technical programes that span multiple engineering teams: including platform modernization, CI/CD improvements, reliability upgrades, and system migrations
Partner with Staff Engineers and Engineering leaders to convert technical strategy and architecture decisions into clear milestones and execution cadences , proactively surfacing risks, trade-offs, and managing dependencies across squads
Lead the technical execution of M&A integrations, managing system consolidations and tech-stack alignment when bringing acquired companies into the Fever ecosystem
Create alignment across Engineering, Product, and Security by introducing lightweight, scalable planning and communication mechanisms rather than heavy process overhead
Build the dashboards and reporting needed for leadership visibility, engineering accountability, and better program decisions

What we offer

Attractive compensation package consisting of base salary and the potential to earn a significant bonus for top performance
Stock options
Opportunity to have a real impact in a high-growth global category leader
40% discount on all Fever events and experiences
Health insurance and other benefits such as Flexible remuneration with a 100% tax exemption through Cobee
Home office friendly
English Lessons
Possibility to receive in advance part of your salary by Payflow

Fulltime

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