Staff Technical Account Manager Job at Illumio

Software Technical Account Manager

As a Technical Account Manager, you will be a key player in deploying and suppor...

Location

United States , Richmond; Washington; Springfield

Salary:

Not provided

Axon

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business administration, computer science, or a related field, or equivalent experience
4+ years of experience in a technical account management or similar customer-facing role, preferably within the public safety or software sectors
Demonstrated experience in deploying SaaS solutions, including configuring, testing, and troubleshooting complex software applications
Proven ability to build and maintain relationships with diverse stakeholders, acting as a trusted advisor and advocate for customers
Experience working with cross-functional teams (engineering, marketing, sales, customer support) to deliver high-quality support and product improvements
Strong skills in root cause analysis, troubleshooting, and the use of tools like Splunk, JIRA, and Salesforce
Advanced knowledge of Windows OS, networking (routing, switching, Wi-Fi), cloud solutions, virtualization, and storage
Experience with data management and reporting tools (Microsoft Power BI, SQL Server) and creating meaningful insights
Willingness to work onsite with customers and be available outside of normal business hours for critical issues
Ability to pass a Criminal Justice Information Services (CJIS) background check and handle confidential information with discretion

Job Responsibility

Lead Technical Support: Act as the main technical liaison for assigned agencies, diagnosing and resolving complex technical issues with Axon's products and services
Drive Deployments: Collaborate with deployment teams to design, configure, test, and implement Axon software solutions, ensuring successful rollouts
Manage Crisis Situations: Respond quickly to critical technical issues, acting as a crisis manager to restore functionality and minimize impact on agency operations
Advocate for Customers: Represent agency needs and feedback internally at Axon, influencing product development and service improvements
Promote Best Practices: Guide agencies through change management processes, identifying pain points and providing solutions to optimize software usage and adoption
Collaborate Across Teams: Work closely with cross-functional teams, including engineering, product management, and sales, to ensure a seamless customer experience
Data Management and Reporting: Utilize tools like Microsoft Power BI, SQL Server, and Form Builder/JSON to build custom dashboards, manage data integrations, and support reporting needs
Training and Education: Provide advanced training and training documentation to agency staff on Axon’s products and services, ensuring they are well-equipped to use the tools effectively
Provide Onsite Support: Work onsite with customers to resolve issues, provide training, and ensure the agency's needs are met promptly

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs

Software Technical Account Manager II

As a Technical Account Manager, you will be a key player in deploying and suppor...

Location

United States , Wichita

Salary:

Not provided

Axon

Expiration Date

Until further notice

Requirements

Bachelor’s degree in business administration, computer science, or a related field, or equivalent experience
4+ years of experience in a technical account management or similar customer-facing role, preferably within the public safety or software sectors
Demonstrated experience in deploying SaaS solutions, including configuring, testing, and troubleshooting complex software applications
Proven ability to build and maintain relationships with diverse stakeholders, acting as a trusted advisor and advocate for customers
Experience working with cross-functional teams (engineering, marketing, sales, customer support) to deliver high-quality support and product improvements
Strong skills in root cause analysis, troubleshooting, and the use of tools like Splunk, JIRA, and Salesforce
Advanced knowledge of Windows OS, networking (routing, switching, Wi-Fi), cloud solutions, virtualization, and storage
Experience with data management and reporting tools (Microsoft Power BI, SQL Server) and creating meaningful insights
Willingness to work onsite with customers and be available outside of normal business hours for critical issues
Ability to pass a Criminal Justice Information Services (CJIS) background check and handle confidential information with discretion

Job Responsibility

Act as the main technical liaison for assigned agencies, diagnosing and resolving complex technical issues with Axon's products and services
Collaborate with deployment teams to design, configure, test, and implement Axon software solutions, ensuring successful rollouts
Respond quickly to critical technical issues, acting as a crisis manager to restore functionality and minimize impact on agency operations
Represent agency needs and feedback internally at Axon, influencing product development and service improvements
Guide agencies through change management processes, identifying pain points and providing solutions to optimize software usage and adoption
Work closely with cross-functional teams, including engineering, product management, and sales, to ensure a seamless customer experience
Utilize tools like Microsoft Power BI, SQL Server, and Form Builder/JSON to build custom dashboards, manage data integrations, and support reporting needs
Provide advanced training and training documentation to agency staff on Axon’s products and services, ensuring they are well-equipped to use the tools effectively
Work onsite with customers to resolve issues, provide training, and ensure the agency's needs are met promptly

What we offer

Competitive salary and 401k with employer match
Discretionary paid time off
Paid parental leave for all
Medical, Dental, Vision plans
Fitness Programs
Emotional & Mental Wellness support
Learning & Development programs

Fulltime

Engineering Program and Account Manager

Location

United States , Phoenix

Salary:

Not provided

Real Time Consulting

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Engineering, Computer Science, Business or other technical area
5 to 10 Years relevant Management experience in a Program Management capacity overseeing projects with 5 or more team members
5Y Experience in Full cycle Client Program fulfillment to include Opportunity identification/farming (sales), Order generation, Order fulfillment, Order execution
Sharp and professional appearance, demeanor and communication with clients
Self-directed, organized, detail oriented
History of strong leadership, deep practical engineering knowledge and a track record for timely project delivery, project management, cost control and customer satisfaction
Must be able to work effectively in a team environment and will interface closely with the RTCo staff
Knowledge and creativity to the position as well as have the discipline to drive results and follow established processes
Motivate when needed and hold staff members accountable
Dynamic thinker, identify risks, and create & implement solutions

Job Responsibility

Responsible for the management of all phases of Engineering program activity, including organization, planning, direction, reporting, customer relations and satisfaction, program execution, resource oversight and management
Customer Relations and Satisfaction
Business Development/ Sales
Program Staff Management
Program Execution
Technical Performance and Schedule Management
Contract Structure and Pricing
Financial Performance

What we offer

2 weeks PTO
8 Holidays
Insurance Benefits =>Health 90%/ Dental 100%/ Vision 100%
Life Insurance $50K 100% employer paid
401K plan effective immediately
flexible schedule
professional office environment, with casual attire

Fulltime

Claims Account Manager

Location

Salary:

Not provided

Ethos Building & Restoration

Expiration Date

Until further notice

Requirements

Demonstrated experience and accountability in managing own property claims portfolio
Insurance Contracts Act/FSRA legislation awareness
Ability to manage and prioritise a busy workload with effective diary management
Willingness to contribute within a team environment and engage with internal and external stakeholders at all levels
An agile learning style to grasp complex claim scenarios and multiple client requirements / expectations
Confident communication skills – both written and verbal
Excellent analytical and problem-solving skills
Experience in negotiation, facilitating and collaboration with multiple stakeholders on complex claims
Insurance industry, claims and building experience

Job Responsibility

Overall management and delivery of customer service to designated Client accounts
Maintaining a caseload of property claims
Timely and accurate claim decisions and resolution. Rapid escalation of matters outside authority or accountabilities
Comply with and maintain Service Level Agreements and Key Performance Indicators
Maintaining company reputation including building and insurance product integrity by complying with federal and state regulations and service standards
Process daily incoming and outgoing mail in a timely manner
Maintaining professional and technical knowledge through continuing education & training
Provide assistance to other staff and key clients in the event of a Catastrophe, as required
Work with Customer Experience Manager to understand your key clients, products, and services
Identify growth and revenue opportunity from existing and new clients

What we offer

A competitive salary package
Autonomy in the role
A friendly and cohesive team environment
Full management support
Social club, on-site gym and end of trip facilities

Accounts Manager

Crowe Watson Recruitment are delighted to be partnering with a leading firm of C...

Location

United Kingdom , Newcastle upon Tyne

Salary:

50000.00 - 65000.00 GBP / Year

Crowe Watson

Expiration Date

Until further notice

Requirements

Must have a minimum of 4 years previous experience working within a UK Practice environment
ACA/ACCA qualified (or equivalent)
Strong technical knowledge of accounting standards and compliance requirements
Excellent communication and client-facing skills
Ability to lead, mentor and motivate a team
Commercial awareness and the drive to contribute to practice growth

Job Responsibility

Manage a diverse portfolio of clients, ensuring compliance with all statutory requirements
Review and finalise accounts prepared by junior staff
Provide technical support and training to team members
Build and maintain strong client relationships, acting as a trusted advisor
Assist with business development and contribute to the growth of the practice

What we offer

Flexible working
competitive benefits package
clear career progression

Fulltime

Account Manager

As an Account Manager at 123NET, you will play a pivotal role in our sales depar...

Location

United States , Southfield; Byron Center

Salary:

Not provided

123 NET

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Business, Marketing, Communications, or a related field
Proven experience in sales, account management, or a similar role, preferably in the telecommunications or tech industry
Strong negotiation and communication skills
Ability to multitask and manage multiple accounts effectively
Proficiency in CRM software and Microsoft Office Suite
Excellent problem-solving abilities and a customer-focused attitude

Job Responsibility

Client Relationship Management: Develop and maintain strong relationships with existing clients, identifying opportunities for upselling and ensuring high levels of client satisfaction
New Business Development: Actively seek out and acquire new clients, leveraging your industry knowledge and networking skills
Contract Negotiations: Manage and negotiate contracts, ensuring favorable terms for both 123NET and the client
Product Expertise: Maintain a comprehensive understanding of our products and services to effectively advise clients
Sales Strategy Execution: Implement sales strategies to meet and exceed sales targets
Pricing Strategy Management: Develop and oversee pricing strategies for various products and services
Collaboration with Sales Support: Work closely with the sales support team to streamline the process of pricing, proposals, and contracts
Market Analysis: Conduct regular market and competitor analysis to stay ahead of industry trends
Training and Staff Development: Participate in the training of new sales department hires and contribute to ongoing staff education
Interdepartmental Collaboration: Liaise with Engineering, Development, and Management teams to ensure client satisfaction and operational efficiency

What we offer

Competitive salary with performance-based bonuses
Comprehensive benefits package, including health, dental, and vision insurance
Opportunities for professional growth and development
A dynamic and supportive team environment

Account Manager, Curio Science

As our Account Manager, Curio Science, you will oversee the operations, includin...

Location

United States

Salary:

Not provided

Vaniam Group

Expiration Date

Until further notice

Requirements

Bachelor’s degree
3+ years of work experience in a medical education company, healthcare communications agency, the biotechnology/pharmaceutical industry
Technical expertise to include Outlook, Excel, PowerPoint, and other internal communication and project planning tools
Understanding of Curio Science offerings and ability to describe them to current and potential clients, faculty, and healthcare provider attendees
Awareness of relevant legal/regulatory requirements governing pharmaceutical industry activities
Strong customer service focus
history of looking for the above and beyond solutions
Ability to communicate clearly and work collaboratively in a dynamic, virtual environment
Strong interpersonal skills, with the ability to interact effectively and professionally at all levels within the organization, healthcare providers, and clients at all times
Excellent oral and written communication skills, including the ability to provide clear direction and set expectations

Job Responsibility

Oversee the operations, including faculty communication and audience generation, for non-CME scientific and clinical exchange programs as they are funded
Liaise between internal teams, healthcare providers, and clients where necessary in collaboration with leadership
Create and maintain project timelines, with input from internal team members
Track progress of activity against established timelines
Provide mentorship to account management team
Execute program plan based on working budget and manage against funding obtained
Initiate, execute, and measure effectiveness of audience generation
Provide onsite project management
Serve as the project point of contact for internal teams (Scientific Communications, Creative, Client Services, Finance, etc.), clients, and healthcare providers
Conduct regular project status meetings with internal core team and clients as necessary

What we offer

100% remote environment with opportunities for local meet-ups
Positive, diverse, and supportive culture
Passionate about serving clients focused on Cancer and Blood diseases
Investment in you with opportunities for professional growth and personal development through Vaniam Group University
Health benefits – medical, dental, vision
Generous parental leave benefit
Focused on your financial future with a 401(k) Plan and company match
Work-Life Balance and Flexibility
Flexible Time Off policy for rest and relaxation
Volunteer Time Off for community involvement

Fulltime

Account Manager – Fire Protection

Promotion of the full range of Victaulic products to the Fire Protection sector ...

Location

Australia , Sydney

Salary:

Not provided

Victaulic

Expiration Date

Until further notice

Requirements

Sound professional market experience as a qualified professional sales person with strong technical skills
Degree or Trade qualification is preferred but not necessary
Computer literacy skills are essential (Microsoft Office suite)
A current driver’s licence is mandatory
A background in technical sales within the building and construction market is ideal
Self-motivated individual with the ability to react to market trends and conditions through a sales oriented hands-on approach
Ability to impart a corporate message and technical expertise to the target market
Confidence and presence to deliver presentations to small and large groups
Influencing skills
Analytical and strategic skills

Job Responsibility

Promotion of the full range of Victaulic products to the Fire Protection sector via contact with facility owners and managers, contractors, distributors and consulting engineers
Make contact, maintain contact and liaise with contractors and established distribution channels in set territory
Maintain focus on development of new business
Liaise with management and other territory managers to ensure projects/specifications are communicated, followed through and fully capitalised upon
Achieve revenue budget
Develop new business and maintain existing business via direct contact with installation contractors both at the job-site and other relevant locations
Develop and achieve maximum number of specifications and conversion of those specifications within assigned territory
Control expenditure within approved expense budget
Develop and maintain favourable specification of the Victaulic range and services within the assigned territory
Develop sales activity through familiarity with contractors/project managers/designers/specifiers/buyers

What we offer

A very strong bonus scheme is in place
Motor vehicle allowance and running costs will be provided to an agreed level in line with current market rates
A mobile telephone, computer and home office consumables will be provided
Expenses in line with company policy shall be covered with a company credit card
Excellent opportunity, based on performance, for career advancement within the organisation
Product knowledge and further company training may be provided requiring travel to the US after the completion of a probation period

Fulltime

Staff Technical Account Manager

Illumio

Location:
United Kingdom

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 20, 2026

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Staff Technical Account Manager

Illumio

Location:United Kingdom

Category:IT - Software Development

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:February 20, 2026

Looking for more opportunities? Search for other job offers that match your skills and interests.

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Location:
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Job Posted:
February 20, 2026