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Nooks is the AI Sales Assistant Platform (ASAP) that automates the busywork so reps can focus on the human part of selling and generate more sales pipeline. Nooks has helped thousands of sales reps hit quota, saved customers hundreds of thousands of hours, and powered hundreds of millions of dollars in pipeline. Nooks is loved by sales teams at companies like Hubspot, Rippling, and hundreds more.
Job Responsibility:
Architect and improve real-time voice infra (WebRTC/SIP/Twilio)
Ensure call quality and latency meet SLA targets globally
Build services for advanced features (call transfers, monitoring, recordings)
Develop observability and debugging tools for call flows
Partner with Product/Support to enable new A/V features and fast issue resolution
Own backend infrastructure for real-time audio/video calling (Twilio, Salesfloor, A/V quality, recordings, transcriptions) to deliver a dialer that scales reliably to 10× volume
Requirements:
6–10+ years backend/infra engineering with real-time A/V or telephony systems
Hands-on experience with WebRTC, SIP, Twilio, or similar stacks
Strong foundation in distributed systems and low-latency infra
Experience debugging and optimizing QoS (latency, jitter, packet loss)
What we offer:
equity
comprehensive health, dental, vision, life and disability insurance coverage