Staff Service Designer Jobs

Apollo.io

Location:
United States

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

199750.00 - 235000.00 USD / Year

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Job Description:

Apollo is hiring a Staff Service Designer to define and scale how our end-to-end experiences come to life across products, systems, and teams. You’ll connect the dots between people, tools, and workflows to design cohesive services that help customers succeed and our teams operate more effectively. This role blends deep design craft with strategic systems thinking. You’ll partner with product, engineering, operations, and research to shape how Apollo’s ecosystem works together, ensuring every touchpoint feels connected and intentional.

Job Responsibility:

Lead complex, cross-functional service initiatives that span product, operations, support, and business domains
Translate business strategy, metrics, and user insights into a cohesive service vision and roadmap
Cultivate stakeholder alignment through storytelling, facilitation, and shared artifacts such as blueprints, ecosystem maps, and journey maps
Build and maintain service blueprints, journey maps, ecosystem maps, and system diagrams to visualize and communicate service logic and handoffs
Establish success metrics and feedback loops to measure and refine the performance of service experiences
Lead change management around new service models and patterns, influencing adoption and operational readiness
Lead service-level research agendas including user interviews, ethnographic studies, and operational diagnostics
Synthesize insights into actionable service strategies and design opportunities

Requirements:

8+ years of experience in UX or product design
At least 3+ years focused on service or systems design
Strong systems thinking with the ability to understand dependencies, handoffs, and feedback loops across teams and products
Expertise with service design artifacts such as journey maps, blueprints, and system diagrams
Expertise with collaboration tools like Figma, FigJam, and Miro
Skilled in qualitative and quantitative research and the synthesis of insights into design strategy
Proven experience leading cross-functional initiatives that span digital and operational touchpoints
Excellent facilitation skills and the ability to lead workshops, design sprints, and alignment sessions
Strong visual communication and storytelling skills, able to translate complex systems into clear narratives
Ability to drive alignment and influence across organizational boundaries
Strong change management skills and the ability to gain buy-in for new processes or frameworks

Nice to have:

Experience in B2B SaaS or enterprise software
Familiarity with GTM, sales, or workflow systems
Exposure to AI-driven or automated service experiences

What we offer:

Equity
Company bonus or sales commissions/bonuses
401(k) plan
At least 10 paid holidays per year
Flex PTO
Parental leave
Employee assistance program and wellbeing benefits
Global travel coverage
Life/AD&D/STD/LTD insurance
FSA/HSA
Medical, dental, and vision benefits

Additional Information:

Job Posted:
December 06, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Staff Service Designer