Staff Relations Manager

• Provide practical and legally appropriate staff relations guidance on performance management, disciplinary action, and workplace conflict to HR partners and business leaders in LATAM, Puerto Rico and the United States
• Participate in termination discussions and corrective actions with staff and leaders as needed
• Conduct and document thorough, impartial, and timely HR investigations, maintaining confidentiality and objectivity
• Determine findings of fact and violations of policy and prepare clear, concise investigation summaries and supporting documentation to support these findings
• Partner with the Occupational Heath, staff and managers to analyze and respond to leaves of absence, return to work following them, and reasonable accommodation requests
• Partner with local and regional HR Business Partners and Staff Relations team to ensure culturally nuanced and compliant ER practices
• Track and update cases in the company’s case management system
• Assist the Regional Staff Relations Lead in implementing process improvements, training, and ER best practices
• Collaborate with Compliance, Legal, and Learning & Development teams to deliver training on HR policies, investigations, and respectful workplace behaviors

• Doctorate degree
• OR Master’s degree and 2 years of Staff Relations experience
• OR Bachelor’s degree and 4 years of Staff Relations experience
• Strong Human Resources background with 4+ years of experience in Employee Relations
• Experience advising on performance management, discipline, and involuntary terminations of employment
• Knowledge and experience of employment laws and ER practices across LATAM and the U.S.
• Experience conducting internal HR investigations is desirable
• Advanced proficiency in English and Spanish with excellent written and oral communication skills
• Ability to learn and fairly apply company policy, investigation procedures, and regulatory guidelines within scope of duties
• Experience working across different countries and cultures, with a commitment to educating oneself on cultural norms and varying laws
• Strong judgment, discretion, and professionalism in handling complex and confidential matters
• Proficient in Microsoft Office tools, Teams/WebEx, Workday, and case management systems such as EthicsPoint

Experience conducting internal HR investigations is desirable

Competitive and comprehensive Total Rewards Plans that are aligned with local industry standards