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Mozilla Logo Mozilla · IT - Administration

Staff Program Manager, Trust & Safety

United States; Canada; Germany; United Kingdom · Job Posted July 13, 2026
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Job Responsibility

  • Manage key Trust & Safety programs to reduce harmful experiences for our users
  • Collaborate with cross-functional partners (e.g., Product, Engineering, Legal, and others) to proactively identify and mitigate risks to user safety
  • Apply data-driven frameworks to assess program effectiveness and identify areas for improvement, in alignment with broader company goals and business objectives
  • Stay informed about industry best practices and emergent risks associated with new technology products and contexts

Requirements

  • 5+ years of experience in Trust & Safety operations or a related role
  • Familiarity with content moderation ecosystems, including policy implementation standards and scaled review systems
  • Experience using metrics, dashboards, or reporting to identify trends and improve outcomes
  • Ability to analyze and improve end-to-end Trust & Safety systems, including policies, review processes, and tooling
  • Strong understanding of online safety issues, such as data privacy, misinformation, and fraud
  • Strong understanding of AI safety issues, such as fairness, accountability, and transparency
  • Excellent analytical, problem-solving, and decision-making skills
  • Strong written and verbal communication skills
  • Ability to work independently and as part of a team
  • Experience collaborating with diverse stakeholder groups
  • Experience working in a fast-paced and dynamic environment
  • Demonstrated ability to operate across a wide range of Trust & Safety projects, quickly adapting to new problem spaces, policy areas, and operational needs

What we offer

  • Generous performance-based bonus plans to all eligible employees
  • Rich medical, dental, and vision coverage
  • Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)
  • Quarterly all-company wellness days where everyone takes a pause together
  • Country specific holidays plus a day off for your birthday
  • One-time home office stipend
  • Annual professional development budget
  • Quarterly well-being stipend
  • Considerable paid parental leave
  • Employee referral bonus program
  • Other benefits (life/AD&D, disability, EAP, etc. - varies by country)
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