Staff Product Researcher

• Act as a strategic advisor: Work closely with our senior leadership to challenge assumptions and shape how we frame customer problems
• Focus on what matters: Make sure our research isn't just 'interesting,' but actually helps us move the needle on things like global growth and customer retention
• Represent our work: Act as the lead voice for product research at Phorest, sharing our insights internally and connecting with the wider research community at industry discussions and events
• Take on the 'unknowns': Lead the product research for our most complex projects, like entering new countries or changing how we price our product
• Build clear paths forward: Create product research plans that work across different global regions, turning messy data into a clear plan of action
• Support the team: Help senior colleagues work through their own tricky research problems, acting as a sounding board and helping clear any hurdles in their way
• Set the standard: Define what high-quality product research looks like at Phorest, from how we gather data to how we tell the story of our findings
• Make insights stick: Build simple systems so that anyone in the company can easily find and use what we’ve learned about our customers
• Coach and mentor: Spend time helping our mid-level and senior product researchers grow their skills and learn how to make their work more impactful

• 9+ years of experience in UX, product, or market research, ideally within a B2B SaaS environment
• Proven track record of influencing senior leadership and moving the needle on company-level strategy
• Exceptional data visualisation and narrative skills, turning complex behavioral patterns into compelling stories that inspire confident decision-making
• Ability to lead through influence, resolving blockers for others and guiding senior peers through complex methodological challenges
• Ability to break down complex customer ecosystems into actionable frameworks that cross-functional teams (Engineering, Design, GTM) can execute on

Deep domain knowledge of the salon and spa industry

• Private healthcare
• 2 Wellness Days
• Employee assistance program
• Free online GP service
• Competitive Compensation
• Employee Share Purchase Scheme
• Pension
• Life Assurance
• Income Protection
• Bike to work scheme
• Tax saver transport tickets
• 2 weeks leave for Fertility Treatment, Pregnancy Loss and Menopause
• Enhanced Maternity and Paternity Benefits
• Great learning environment and extensive development opportunities
• Development programs
• Access to many online resources including LinkedIn learning
• 3 moving days