Staff Product Engineer, AI

• Build the systems that power Intercom’s flagship AI products
• Work alongside our ML Scientists bring proof-of-concept code to production
• Partner with product teams outside of our group, to shape the best AI-powered product experience for our customers
• Contribute to all phases of software development including ideation, prototyping, and implementation and testing
• Play an active role in the hiring, mentoring, and career development of other engineers
• Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Intercom

• 7+ years of experience shipping high-quality products
• No ML experience required
• You can demonstrate significant impact in the work that you have done
• You take pride in having strong technical fundamentals
• Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.)
• Strong willingness to fight for good outcomes
• Bias towards progress over perfection
• BSc in Computer Science, Maths or Statistics or related discipline

Previous experience in data analytics, or statistical role

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews
• Pension scheme & match up to 4%
• Life assurance
• Comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave
• 6 weeks paternity leave for fathers
• Cycle-to-Work Scheme
• Secure bike storage
• MacBooks are our standard, but we also offer Windows for certain roles when needed