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Staff Product Engineer, AI

Germany, Berlin · Job Posted December 26, 2025
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Job Description

We’re looking for Staff Product Engineers to join the AI Group to build Intercom’s AI-powered products. Product Engineers working in ML work closely with both our ML Scientists and product teams. They must deeply understand our product, our customers, our ML tech stack and our broader product stack. Our group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands.

Job Responsibility

  • Build the systems that power Intercom’s flagship AI products
  • Work alongside our ML Scientists bring proof-of-concept code to production
  • Partner with product teams outside of our group, to shape the best AI-powered product experience for our customers
  • Contribute to all phases of software development including ideation, prototyping, and implementation and testing
  • Play an active role in the hiring, mentoring, and career development of other engineers
  • Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Intercom

Requirements

  • 10+ years of experience shipping high-quality products
  • No ML experience required
  • You can demonstrate significant impact in the work that you have done
  • You take pride in having strong technical fundamentals
  • Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.)
  • Strong willingness to fight for good outcomes
  • Bias towards progress over perfection
  • BSc in Computer Science, Maths or Statistics or related discipline

Nice to have

Previous experience in data analytics, or statistical role

What we offer

  • Competitive salary, annual bonus and equity
  • Regular compensation reviews
  • Generous paid time off above statutory minimum
  • Hybrid working
  • MacBooks are our standard, but we also offer Windows for certain roles when needed
  • Fun events for Intercomrades, friends, and family

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