Staff Product Designer

At Productboard, we fundamentally believe that the world's best products are created by product makers who possess an exceptionally deep understanding of their customers' needs. Whether they are Product Managers, Designers, or Engineers, the brightest minds behind the most successful and beloved products are those who truly embody their customers. That is why we have centered the functionality of our Product Management Platform around understanding customers, competitors, feedback, and user research. We've built a unique set of capabilities designed to distill critical customer insights to inform key product decisions. The Insights team at Productboard oversees this critically important set of capabilities and the underlying platform that centralizes data about the market, including information on customers and competitors, user feedback, and research from interviews, emails, support tickets, social media conversations, app reviews, direct customer requests, and more. We're seeking a seasoned Staff Product Designer to become a key part of this critical team to help customers instantaneously and continuously map value throughout their journey through the product. You'll be responsible for owning and developing the entire product area related to customer insights and its growth with customers. You'll work broadly across our platforms to ensure that all our capabilities are fundamentally customer-centric. You’ll also raise the bar of Design craft – visual execution, engaging interactions, usability, and overall user experience of the product. You will play a pivotal role in driving both design and execution to stay ahead of our competition. The capabilities we deliver and the set of use cases we solve for have never been fully addressed by any software product before, meaning you must be prepared for the uncertainty and excitement of operating at the forefront of innovation in our space. Our product is driven by a strong product-led growth motion, and you will be among people who understand the challenges of simplifying complexity without compromising functionality for large enterprises. This role is based in our San Francisco office, where you will work closely with your product management and engineering colleagues on-site at least three days a week (Mondays, Tuesdays, and Thursdays) to ensure the close alignment necessary for the highly innovative nature of your work. You will also collaborate with several other globally located product teams and have the opportunity to travel to Prague and other European destinations.