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Dialpad Logo Dialpad · IT - Software Development

Staff Product Designer

Canada, Vancouver Employment contract 136500.00 - 172500.00 CAD / Year · Job Posted June 15, 2026
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Job Description

Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time. More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. We're now leading the shift to Agentic AI: intelligent agents that don't just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do.

Job Responsibility

  • Lead design on the foundational layers and platform-wide initiatives that the rest of Dialpad's product is built on
  • Partner with design, product, and engineering leadership to set direction for the platform work that feature teams depend on
  • Define the patterns, primitives, and interaction models that other designers and teams build with — and make sure they hold up at scale
  • Ship production code alongside engineering — not just front-end polish, but meaningful contributions to the systems your work shapes
  • Build production-realistic coded prototypes with real data that engineers can take forward into platform work
  • Design AI-first capabilities and infrastructure where trust, transparency, and user control are first-class concerns
  • Build your own tooling — skills, agents, and micro-apps — and raise the team's AI practice through what you build, not what you tell them to do
  • Strengthen and evolve Dialtone, our design system, and leave reusable patterns behind for the designers building on top of your work
  • Identify cross-cutting problems and opportunities other designers aren't yet looking at
  • Mentor designers across the team, give feedback that holds the bar, and coach peers on craft, communication, and AI fluency
  • Improve how the team ships, communicates, and works together — adapting your altitude for your team, leadership, and the broader design org

Requirements

  • 8+ years of shipping high-quality product design work, with a track record of impact on platform-level or foundational design surfaces — design systems, infrastructure, AI capabilities, integrations, or the patterns and primitives that feature teams build on top of
  • Treated AI as a medium you design in, not a feature you add — and shaped how your previous team or organization practices AI in their daily work
  • Built your own AI tooling — skills, agents, micro-apps, CLI workflows — to accelerate your design and shipping practice, beyond chat-window prompting
  • Shipped code into production codebases and used coded prototypes as a primary thinking and validation tool — not a bonus deliverable
  • Designed patterns, components, or systems that other designers and engineers consumed at scale, and held them up under the weight of real adoption
  • Driven work end-to-end without waiting to be told what's next — you own outcomes, not just outputs
  • Pixel-level craft that's a given — you notice things others miss in your own work, in the system, and in adjacent work
  • Strong communication across audiences — comfortable adapting altitude for your team, your manager, the design organization, and cross-functional stakeholders in PM, engineering, and leadership
  • Mentored other designers and elevated the work of people around you — a generous collaborator, not a lone wolf
  • Navigate ambiguous, complex projects autonomously while keeping your team and manager in the loop with clear asynchronous updates
  • Think in systems — designing cohesive end-to-end experiences and identifying opportunities to reduce system debt that helps the team move faster in the future

Nice to have

  • Have shipped AI-native products, agentic workflows, or conversational interfaces — and have strong opinions on what makes them good
  • Have built internal tooling, prototyping infrastructure, or developer-facing design systems that other designers or engineers actually adopted
  • Maintain a personal practice — side projects, open source contributions, writing, or experiments — where you push your own craft forward
  • Have experience in SaaS, communications, contact centers, or real-time collaboration platforms
  • Have helped evolve or scale a design system, including its tooling and adoption mechanics
  • Contribute to the broader design community through writing, speaking, open source, or mentoring

What we offer

  • Work at the center of the AI transformation in business communications
  • Build and ship agentic AI products that are redefining how companies operate
  • Join a team where AI amplifies every employee's impact
  • Competitive salary, comprehensive benefits, and real opportunities for growth
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