CrawlJobs Logo

Staff Platform Manager - Agent Products and Intelligence Platforms

airbnb.com Logo

Airbnb

Location Icon

Location:
United States

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

194000.00 - 239000.00 USD / Year

Job Description:

The Agent Products and Intelligence Platforms team is looking for a Staff Platform Manager, who will be responsible for building AI capabilities and horizontal AI tools in support of our CS agents as well as various AI products. This role is instrumental in advancing Airbnb’s CS organization by creating robust, scalable, and efficient intelligent components. The platforms and tools under this scope will play a pivotal role in empowering our agents and enhancing the overall customer support experience.

Job Responsibility:

  • Manage and spearhead the development of Agent facing products as well as horizontal AI tools (for instance RAG)
  • Challenge the status quo and inspire people toward a unified outcome
  • Define goals and success with clearly measurable objectives and key results
  • Efficiently execute to ship products and deliver impact for our business and users
  • Lead cross-functional groups to deliver on the team’s mission
  • Communicate concisely and influence outcomes
  • Build alignment across product teams, cross-functional partners (FP&A, Marketing, Operations, Customer Experience, Trust, etc.) and Leadership/Executive team
  • Develop the platform product roadmap and build consensus on prioritization which drives product execution
  • Define and analyze metrics that inform product success & health
  • Identify and directly contribute to key metrics via the AI-automation and AI-augmentation efforts
  • Supercharge and support other platform teams by unlocking personalization opportunities through machine learning models
  • Keep up with cutting-edge ML technologies & trends to help lead the prioritization of ML innovations, especially when it’s related to CS

Requirements:

  • 8+ years of product management experience OR other technical disciplines (engineering / data science / project management)
  • Experience building/leading/developing/working on machine learning platforms / services
  • Data-driven mentality with experience in launching experiments and justifying key business/product decisions based on their results
  • Ability to quickly absorb technical concepts and communicate them to a non-technical audience
  • Outcome-oriented. Not reactionary, articulates the desired outcome and works collaboratively to create a path to achieve it
  • Experience working with external partners in a product management or technical role
  • Radical thinking paired with strong execution. Can envision a world different than the status quo with the ability to articulate a clear path to get there
What we offer:
  • bonus
  • equity
  • benefits
  • Employee Travel Credits

Additional Information:

Job Posted:
January 13, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Staff Platform Manager - Agent Products and Intelligence Platforms

Staff Application Engineer, Workplace Technology

The role is part of the IT Function within the broader Mozilla Infrastructure te...
Location
Location
United States; Canada
Salary
Salary:
Not provided
mozilla.org Logo
Mozilla
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7–10 years of software engineering or automation experience, including experience building scalable systems, integrations and agentic workflows in enterprise environments
  • Strong software design and development skills in Java, Go, Python, JavaScript/TypeScript (or Apps Script), or equivalent languages
  • experience with building production-ready services and agentic systems
  • Deep experience integrating SaaS platforms (collaboration tools, identity systems) using APIs, SDKs, event-driven architectures, and building automation/agent orchestration layers
  • Familiarity with IAM/SSO (Okta, SAML/OIDC/SCIM), lifecycle automation and securing access across humans and agents
  • experience embedding governance into automation flows
  • Proven ability to design for reliability, security, scalability and cost-efficiency
  • strong experience with observability, metrics and monitoring frameworks for automated/agentic services
  • Demonstrated ability to lead the technical direction of automation and agentic workflows: build shared libraries, connectors, guide architecture, mentor others, influence cross-team engineering culture
  • Experience or willingness to work with GenAI/LLM modalities (agent design, prompt management, retrieval + RAG, integrations) and build operational patterns around them (e.g., agent orchestration, trust, guardrails)
Job Responsibility
Job Responsibility
  • Architect, develop, and scale automation frameworks, integrations and agentic workflows across Mozilla’s workplace technology ecosystem — including collaboration tools, identity systems (SSO/IAM), and GenAI platforms (OpenAI, Claude, Gemini)
  • Lead end-to-end engineering of lifecycle workflows (onboarding, off-boarding, access provisioning) using APIs, event-driven architectures and intelligent agentic flows that reduce manual touchpoints and accelerate user access
  • Build and maintain reusable libraries, connectors, SDKs and agent orchestration layers (e.g., virtual assistants, workflow agents, RAG + retrieval pipelines) that enable faster, safer AI-enabled productivity at scale
  • Implement observability for agentic workflows and automations: define metrics (SLIs/SLOs), build dashboards, logging, alerts and proactively tune for reliability, security, cost-efficiency and adoption
  • Partner with Security, Legal, and Privacy to embed DLP, data classification, and least-privilege access into automation and AI flows — ensure agentic capabilities respect governance, auditing, and compliance
  • Lead evaluation, technical design, and production deployment of new tools and AI productivity platforms: architect integrations, define guardrails, pilot agentic features, measure adoption and user impact
  • Mentor junior engineers and facilitate collaboration across teams: review design/code, establish best practices for building agentic systems, guide documentation and champion a shared automation culture
  • Collaborate cross-functionally with IT, Security, Finance, People Ops and Workplace/Facilities to deliver secure, efficient, and scalable internal tools and workflows that empower users and optimize operations
  • Drive innovation through prototyping next-gen agentic services (for example: intelligent enterprise search assistants, document-to-action bots, contextual collaboration agents) to increase productivity and reduce friction
What we offer
What we offer
  • Generous performance-based bonus plans to all eligible employees
  • Rich medical, dental, and vision coverage
  • Generous retirement contributions with 100% immediate vesting
  • Quarterly all-company wellness days where everyone takes a pause together
  • Country specific holidays plus a day off for your birthday
  • One-time home office stipend
  • Annual professional development budget
  • Quarterly well-being stipend
  • Considerable paid parental leave
  • Employee referral bonus program
  • Fulltime
Read More
Arrow Right

Staff Application Engineer, Workplace Technology

The role is part of the IT Function within the broader Mozilla Infrastructure te...
Location
Location
United States; Canada
Salary
Salary:
Not provided
mozilla.org Logo
Mozilla
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7–10 years of software engineering or automation experience, including experience building scalable systems, integrations and agentic workflows in enterprise environments
  • Strong software design and development skills in Java, Go, Python, JavaScript/TypeScript (or Apps Script), or equivalent languages
  • experience with building production-ready services and agentic systems
  • Deep experience integrating SaaS platforms (collaboration tools, identity systems) using APIs, SDKs, event-driven architectures, and building automation/agent orchestration layers
  • Familiarity with IAM/SSO (Okta, SAML/OIDC/SCIM), lifecycle automation and securing access across humans and agents
  • experience embedding governance into automation flows
  • Proven ability to design for reliability, security, scalability and cost-efficiency
  • strong experience with observability, metrics and monitoring frameworks for automated/agentic services
  • Demonstrated ability to lead the technical direction of automation and agentic workflows: build shared libraries, connectors, guide architecture, mentor others, influence cross-team engineering culture
  • Experience or willingness to work with GenAI/LLM modalities (agent design, prompt management, retrieval + RAG, integrations) and build operational patterns around them (e.g., agent orchestration, trust, guardrails)
Job Responsibility
Job Responsibility
  • Architect, develop, and scale automation frameworks, integrations and agentic workflows across Mozilla’s workplace technology ecosystem — including collaboration tools, identity systems (SSO/IAM), and GenAI platforms (OpenAI, Claude, Gemini)
  • Lead end-to-end engineering of lifecycle workflows (onboarding, off-boarding, access provisioning) using APIs, event-driven architectures and intelligent agentic flows that reduce manual touchpoints and accelerate user access
  • Build and maintain reusable libraries, connectors, SDKs and agent orchestration layers (e.g., virtual assistants, workflow agents, RAG + retrieval pipelines) that enable faster, safer AI-enabled productivity at scale
  • Implement observability for agentic workflows and automations: define metrics (SLIs/SLOs), build dashboards, logging, alerts and proactively tune for reliability, security, cost-efficiency and adoption
  • Partner with Security, Legal, and Privacy to embed DLP, data classification, and least-privilege access into automation and AI flows — ensure agentic capabilities respect governance, auditing, and compliance
  • Lead evaluation, technical design, and production deployment of new tools and AI productivity platforms: architect integrations, define guardrails, pilot agentic features, measure adoption and user impact
  • Mentor junior engineers and facilitate collaboration across teams: review design/code, establish best practices for building agentic systems, guide documentation and champion a shared automation culture
  • Collaborate cross-functionally with IT, Security, Finance, People Ops and Workplace/Facilities to deliver secure, efficient, and scalable internal tools and workflows that empower users and optimize operations
  • Drive innovation through prototyping next-gen agentic services (for example: intelligent enterprise search assistants, document-to-action bots, contextual collaboration agents) to increase productivity and reduce friction
What we offer
What we offer
  • Generous performance-based bonus plans to all eligible employees
  • Rich medical, dental, and vision coverage
  • Generous retirement contributions with 100% immediate vesting (regardless of whether you contribute)
  • Quarterly all-company wellness days where everyone takes a pause together
  • Country specific holidays plus a day off for your birthday
  • One-time home office stipend
  • Annual professional development budget
  • Quarterly well-being stipend
  • Considerable paid parental leave
  • Employee referral bonus program
  • Fulltime
Read More
Arrow Right

Staff Software Engineer, Core AI

As a Staff AI Engineer on our Core AI team, you will be a cornerstone of FloQast...
Location
Location
United States , San Jose
Salary
Salary:
164000.00 - 246000.00 USD / Year
floqast.com Logo
FloQast
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of professional software engineering experience
  • 4+ years focused on building backend for production applications
  • Mastery of Python
  • Familiarity with some AI application frameworks, context engineering, and scalable system design for AI products
  • Expertise in designing products that integrate with multiple technologies, APIs, and data sources in cloud-native environments (AWS preferred)
  • Strong desire to develop deep hands-on experience with LLM APIs, retrieval-augmented generation (RAG), conversational AI, document processing, and MCP integrations
  • Proven ability to lead tech product initiatives, establish technical standards and communicate complex system designs to both technical and business stakeholders
Job Responsibility
Job Responsibility
  • Architect and lead development of production AI products including intelligent chatbots, document processing systems, and agentic workflows using Python and modern AI frameworks
  • Design and implement our centralized AI platform including model routing, provider management, vector search, and AI application frameworks with seamless MCP (Model Context Protocol) integrations
  • Build scalable AI products that integrate with diverse technologies including accounting systems, document repositories, and external APIs while maintaining robust monitoring and observability
  • Master context engineering and system design for AI applications, ensuring optimal information retrieval, context assembly, and multi-turn conversation management
  • Collaborate with Product, Engineering, and Security teams to ensure AI products are robust, compliant, and aligned with business objectives in the regulated accounting space
  • Provide technical leadership and mentorship to the growing AI team, establishing best practices for AI product development, deployment, and governance
What we offer
What we offer
  • Medical
  • Dental
  • Vision
  • Family Forming benefits
  • Life & Disability Insurance
  • Unlimited Vacation
  • Fulltime
Read More
Arrow Right

Senior Director - Governance, Risk and Compliance

The Senior Director, Governance, Risk & Compliance will lead and strengthen our ...
Location
Location
Australia , Sydney
Salary
Salary:
Not provided
cultureamp.com Logo
Culture Amp
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years in risk management and compliance with at least 5 years experience in a leadership role
  • Track record leading risk and compliance for a high-growth, multi-national AI-led technology business (ideally SaaS/platform)
  • Familiarity with effective application of risk management frameworks in technology/AI platform development and industries with privacy and data protection obligations
  • Proven leadership building cross-functional risk forums/committees, delivering commercial outcomes in a risk-empowered context
  • Strong knowledge of auditing standards (e.g. IIA Standards), risk management frameworks (e.g. ISO 31000), and compliance requirements (e.g. SOC 2, ISO 27001, GDPR)
  • Experience in developing, implementing, and managing an Enterprise Risk Management (ERM) program in alignment with organisational objectives
  • Extensive background in ensuring compliance with laws, regulations, and standards like GDPR, SOC 2, ISO 27001, and industry-specific regulations
  • Experience with global operations, understanding the differences of compliance and risk management in different regulatory environments
  • Strong ethical leadership, particularly in handling sensitive information and decisions with integrity
Job Responsibility
Job Responsibility
  • Own and continuously evolve Culture Amp’s Risk Management Framework, ensuring our risk practices, appetite statement, and controls underpin strategic objectives, regulatory expectations, and stakeholder trust
  • Facilitate forums and practices that effectively govern risk (ie Board and Management Risk Management Committees)
  • drive regular forums for senior leadership to validate and monitor company-wide risks, including strategic, operational, financial, technology, and regulatory risks
  • Develop reporting packs for the Finance, Audit and Risk Governance Board sub-committee and the Board, ensuring transparency on key risks, compliance obligations, and risk-based decisions
  • Collaborate with the functional risk owners to identify, assess, and prioritise risks across the organisation, including financial, operational, cybersecurity, artificial intelligence, and reputational risks
  • Maintain oversight of risk registers and support functional risk owners to drive remediation plans including cost-benefit analysis, in line with appetite and tolerance
  • Partner across the business (customer, product, ops teams) providing advice on the risk implications for emerging technology (e.g., Agentic AI, etc.), ensuring products and services are aligned to customer and regulatory obligations and within risk tolerance settings
  • Oversee corporate compliance obligations including Camper training and tracking, ensuring staff complete mandatory requirements and are equipped to identify and respond to evolving threats (e.g., cybersecurity, fraud, business resiliency events)
  • Lead business resiliency and business continuity practice including documenting and maintaining supporting documentation, continuous improvement, and conducting at least annual simulations
  • Foster a risk-aware culture throughout the organisation by promoting risk management education and awareness
What we offer
What we offer
  • Employee Share Options Program
  • Programs, coaching, and budgets to help you thrive personally and professionally
  • Access to external providers for mental wellbeing and coaching support
  • Monthly Camper Life Allowance
  • Team budgets dedicated to team building activities and connection
  • Intentional quarterly wellbeing pauses
  • Extended year-end breaks
  • Excellent parental leave and in work support program available from day 1
  • 5 Social Impact Days a year
  • MacBooks for you to do your best & a work from home office budget
Read More
Arrow Right

Senior Director - Governance, Risk and Compliance

The Senior Director, Risk & Compliance will lead and strengthen our enterprise-w...
Location
Location
Australia , Melbourne
Salary
Salary:
Not provided
cultureamp.com Logo
Culture Amp
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years in risk management and compliance with at least 5 years experience in a leadership role
  • Track record leading risk and compliance for a high-growth, multi-national AI-led technology business (ideally SaaS/platform)
  • Familiarity with effective application of risk management frameworks in technology/AI platform development and industries with privacy and data protection obligations
  • Proven leadership building cross-functional risk forums/committees, delivering commercial outcomes in a risk-empowered context
  • Strong knowledge of auditing standards (e.g. IIA Standards), risk management frameworks (e.g. ISO 31000), and compliance requirements (e.g. SOC 2, ISO 27001, GDPR)
  • Experience in developing, implementing, and managing an Enterprise Risk Management (ERM) program in alignment with organisational objectives
  • Extensive background in ensuring compliance with laws, regulations, and standards like GDPR, SOC 2, ISO 27001, and industry-specific regulations
  • Experience with global operations, understanding the differences of compliance and risk management in different regulatory environments
  • Strong ethical leadership, particularly in handling sensitive information and decisions with integrity
Job Responsibility
Job Responsibility
  • Own and continuously evolve Culture Amp’s Risk Management Framework, ensuring our risk practices, appetite statement, and controls underpin strategic objectives, regulatory expectations, and stakeholder trust
  • Facilitate forums and practices that effectively govern risk (ie Board and Management Risk Management Committees)
  • drive regular forums for senior leadership to validate and monitor company-wide risks, including strategic, operational, financial, technology, and regulatory risks
  • Develop reporting packs for the Finance, Audit and Risk Governance Board sub-committee and the Board, ensuring transparency on key risks, compliance obligations, and risk-based decisions
  • Collaborate with the functional risk owners to identify, assess, and prioritise risks across the organisation, including financial, operational, cybersecurity, artificial intelligence, and reputational risks
  • Maintain oversight of risk registers and support functional risk owners to drive remediation plans including cost-benefit analysis, in line with appetite and tolerance
  • Partner across the business (customer, product, ops teams) providing advice on the risk implications for emerging technology (e.g., Agentic AI, etc.), ensuring products and services are aligned to customer and regulatory obligations and within risk tolerance settings
  • Oversee corporate compliance obligations including Camper training and tracking, ensuring staff complete mandatory requirements and are equipped to identify and respond to evolving threats (e.g., cybersecurity, fraud, business resiliency events)
  • Lead business resiliency and business continuity practice including documenting and maintaining supporting documentation, continuous improvement, and conducting at least annual simulations
  • Foster a risk-aware culture throughout the organisation by promoting risk management education and awareness
What we offer
What we offer
  • Employee Share Options Program
  • Programs, coaching, and budgets to help you thrive personally and professionally
  • Access to external providers for mental wellbeing and coaching support
  • Monthly Camper Life Allowance
  • Team budgets dedicated to team building activities and connection
  • Intentional quarterly wellbeing pauses
  • Extended year-end breaks
  • Excellent parental leave and in work support program available from day 1
  • 5 Social Impact Days a year
  • MacBooks for you to do your best & a work from home office budget
Read More
Arrow Right

Principal Architect – GenAI & Enterprise Automation

Designs, develops, troubleshoots and debugs software programs for software enhan...
Location
Location
India , Bangalore
Salary
Salary:
Not provided
https://www.hpe.com/ Logo
Hewlett Packard Enterprise
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's or Master's degree in Computer Science, Information Systems, or equivalent
  • Typically 10+ years' experience
  • Experience designing and developing software systems design tools and languages
  • Experience in overall architecture of software systems for products and solutions
  • Designing and integrating software systems running on multiple platform types into overall architecture
  • Evaluating and selecting forms and processes for software systems testing and methodology
  • History of innovation with multiple patents or deployed solutions in the field of software design
  • Excellent written and verbal communication skills
  • mastery in English and local language
  • Deep expertise in Copilot, Azure OpenAI, Power Platform, and LLMs
Job Responsibility
Job Responsibility
  • Develops organization-wide architectures and methodologies for software systems design and development
  • Identifies and evaluates new technologies, innovations, and outsourced development partner relationships
  • Reviews and evaluates designs and project activities for compliance with development guidelines and standards
  • Provides guidance and mentoring to less-experienced staff members
  • Integrate with organizational data and workflows for Copilot
  • Establish Prompt Engineering Frameworks with Copilot
  • Enable custom Copilots with internal knowledge, fine-tuned LLMs, and responsible usage practices
  • Enable Agentic Automation with Federated Governance model
  • Lead scalable automation through reusable components, design principles, and CoE enablement
  • Create accelerators, secure connectors, and templates to maximize reuse
What we offer
What we offer
  • Health & Wellbeing benefits
  • Personal & Professional Development programs
  • Unconditional Inclusion environment
  • Comprehensive suite of benefits supporting physical, financial and emotional wellbeing
  • Fulltime
Read More
Arrow Right
New

Operations Student

The goal of Bison’s Student Placements is to provide students with valuable work...
Location
Location
Canada , Calgary
Salary
Salary:
Not provided
bisontransport.com Logo
Bison Transport
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Post-secondary student in a Supply Chain, Management or Business Administration degree
  • Exceptional customer service skills
  • Excellent communication, analytical and organizational skills
  • Ability to work independently and work effectively as a team player
  • Results orientation, ownership mindset, solutions outlook and integrity
  • Ability to quickly establish working relationships and effectively transition through assignments
  • Ability to thrive in a multi-task, deadline orientated, high volume and fast-paced environment
  • Strong attention to detail
  • Proficiency with MS Office and the ability to learn complex programs
Job Responsibility
Job Responsibility
  • Accurately distributing, receiving and updating information
  • Project work
  • Exposure to the various aspects of our Operations team
What we offer
What we offer
  • Significant responsibilities and an environment where your ideas and opinions create action
  • Extensive learning programs and leadership training
  • Mentoring and coaching from Bison's leaders
  • Substantial professional growth and an exciting career with a growing and stable company
  • Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
  • Dispersed work environments that promote a healthy work-life balance
  • Meaningful and impactful work and projects with an essential service provider
  • Join our engaging Wellness Program & extracurricular sports teams
Read More
Arrow Right
New

Admin Assistant

Our client is seeking a highly organised and detail‑oriented Admin Assistant for...
Location
Location
United Kingdom , Maidenhead
Salary
Salary:
22.00 - 23.00 GBP / Hour
srgtalent.com Logo
SRG
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience with SAP, particularly in purchase order creation and management
  • Strong administrative and organisational skills
  • High attention to detail and accuracy
  • Ability to work independently in a fully remote setting
  • Good communication skills, both written and verbal
  • Reliable, proactive, and able to manage time effectively with part‑time hours
Job Responsibility
Job Responsibility
  • Create, process, and manage purchase orders using SAP
  • Maintain accurate records and documentation for procurement activities
  • Provide general administrative support to the team as required
  • Assist with data entry, tracking, and reporting
  • Communicate with internal stakeholders to ensure smooth workflow and timely completion of tasks
  • Handle ad‑hoc administrative tasks to support business needs
  • Parttime
Read More
Arrow Right