CrawlJobs Logo

Staff Platform Manager- Suspensions, Appeals & Enforcements

airbnb.com Logo

Airbnb

Location Icon

Location:
United States

Category Icon
Category:
IT - Administration

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

194000.00 - 239000.00 USD / Year
Save Job
Save Icon
Apply Position

Job Description:

This role is in the Payments Risk and Compliance domain. The Staff Platform Manager Suspensions, Appeals and Enforcements role, reporting to the Director of Payments Risk and Compliance, will define the strategy and product roadmap for enabling world class Post Payments experiences, focussed on Suspensions, Appeals, Account actions and Enforcements, ensuring Airbnb is able to protect and grow our community.

Job Responsibility:

  • Define the product vision, strategy, and execution for critical post-transaction flows
  • Reduce friction and insult for good users through transparent, fair, and highly reliable post-transaction experiences
  • Deter and enforce against bad actors through principled risk management, clear enforcement pathways, and scalable operational tooling
  • Identify customer chokepoints across disparate suspensions and appeals processes and develop solutions
  • Assess precision and customer experience in everyday operational actions such as account enforcements, suspensions and appeals
  • Interface daily with analytics, operations, developers & policy stakeholders to identify pain points and develop solutions
  • Define the end-to-end product vision for a best in industry experience for suspensions, enforcements and appeals
  • Build a multi-year roadmap that balances business efficiency, regulatory compliance, financial risk containment, and delightful customer experience
  • Own requirements and execution for the systems that ingest, triage, and resolve post-transaction issues, spanning user-facing surfaces, internal tooling, and agent workflows
  • Build scalable enforcement pipelines, including automated suspensions, graduated penalties, and structured appeal processes
  • Partner with Machine Learning, Decision Science, and Risk Engineering to build models that predict abusive patterns, detect misuse, and identify valid appeals
  • Collaborate with Payments Operations and Support to reduce manual effort, handle edge cases better, and unlock high-quality decisioning at scale
  • Partner deeply with other Airbnb platform organizations such as Fraud & Safety, AirCover, Legal, Customer Support, Policy Enforcement & Payments Operations teams to align on the vision and mission and coordinate tactics to deliver mutually aligned outcomes

Requirements:

  • 9+ years of Product Management experience, or 6+ years with a BS/MS with significant work in payments, risk/fraud, chargebacks/, or marketplace integrity
  • Strong understanding of post-transaction payment flows, consumer protection frameworks, and global chargeback rules
  • Systems thinker with the ability to architect modular processes that scale globally
  • Ability to make principled, high-judgment decisions in ambiguous, high-stakes environments
  • Takes ownership of multiple product areas or one with significant impact, establishing clear expectations, driving communication, quality and timely delivery
  • Experience designing end-to-end user experiences that balance risk mitigation with customer empathy
  • Adapts communication style according to the audience across teams, extended stakeholders and leadership
  • Empathetic, clear communicator who can lead cross-functional partners through influence, not authority
  • Autonomously communicates, influences and aligns stakeholders on the products vision/strategy
  • With minimal guidance defines products that sustain the changing needs of business, industry, users and partners with Eng/Design to translate to long term architecture and Ecosystems thinking, with clear understanding of platform capabilities to be built
  • Strong analytical chops—you’re comfortable diving into financial & customer data, operational metrics, and model performance
  • Proven ability to partner deeply with engineering, design, operations, data science, and legal/compliance teams
  • Comfortable working in a fast-paced environment with evolving regulatory requirements and complex trade-offs
What we offer:
  • bonus
  • equity
  • benefits
  • Employee Travel Credits

Additional Information:

Job Posted:
March 19, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Icon
Airbnb - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Staff Platform Manager- Suspensions, Appeals & Enforcements

New

Head of Policy, ANZ

The Head of Policy, ANZ (Policy Lead) is responsible for developing and executin...
Location
Location
Australia , Sydney
Salary
Salary:
Not provided
airbnb.com Logo
Airbnb
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • At least twelve (12) years of experience working on complex public policy, regulatory, or legislative issues in government, private sector, consulting, or non-governmental organizations
  • experience spanning both public and private sectors is preferred
  • Demonstrated track record of influencing regulatory or legislative outcomes, including shaping statutory language, regulatory frameworks, or implementation guidance
  • Direct experience in one or more relevant sectors such as tourism, housing, land use, urban policy, technology platforms, digital marketplaces, or e-commerce regulation
  • Experience operating in politically sensitive or high-profile regulatory environments where media, community, and stakeholder dynamics materially influence outcomes
  • Significant people leadership experience, including building, developing, and retaining high-performing teams
  • Demonstrated strength in delegation, performance management, coaching, and succession planning
  • Experience leading through ambiguity and change, setting clear priorities in fast-moving environments with competing demands
  • Proven ability to manage external advisors and consultants with disciplined accountability and strategic alignment
  • Ability to synthesize complex legal, regulatory, and political developments into clear strategic recommendations for leadership
Job Responsibility
Job Responsibility
  • Strategy development and execution: Own the development and execution of comprehensive public policy strategies for each priority state in Australia and/or New Zealand
  • Government and regulatory engagement: Develop and maintain trusted relationships with senior policymakers, regulators, legislators, and enforcement authorities at local, state, and national levels
  • Campaign design and execution: Design and execute integrated advocacy campaigns that combine policy analysis, research, media strategy, coalition building, community mobilization, digital engagement, and strategic partnerships
  • Business advisory and cross-functional leadership: Advise senior leadership and cross-functional teams (Legal, Communications, Supply, Marketing) on regulatory developments and emerging risks
  • Team leadership: Lead and develop a high-performing public policy team, setting clear priorities, performance expectations, and accountability frameworks
  • Coalition and stakeholder development: Build and manage coalitions with industry partners, trade associations, civil society groups, research institutions, and community stakeholders
  • External advocacy and reputation management: Represent Airbnb at senior political and industry forums, and serve as a spokesperson when appropriate
  • Risk mitigation: Continuously monitor legislative and regulatory developments, anticipate emerging threats, and implement mitigation strategies
  • Consultant and resource management: Manage the ANZ Policy budget, and external advisors and consultants
Read More
Arrow Right
New

Senior Software Engineer - Backend Software

Microsoft’s Azure Data engineering team is leading the transformation of analyti...
Location
Location
Canada , Vancouver
Salary
Salary:
114400.00 - 203900.00 CAD / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Computer Science or related technical field AND 4+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience
  • Experience designing, implementing, deploying and operating cloud services
  • Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
  • This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
Job Responsibility
Job Responsibility
  • Work closely with a passionate team of engineers to deliver impactful solutions that drive customer success
  • Design, implement, test, ship, and support large-scale services and components that power Fabric Data Engineering experiences, with industry leading quality, performance, scalability, reliability, and security
  • Collaborate with Product Management to define product requirements, validate specifications, and align on customer and business needs
  • Apply a growth mindset to tackle complex technical problems and deliver innovative, high-quality solutions
  • Contribute to a team culture centered on learning, continuous improvement, engineering excellence, and high-quality execution
  • Support live site operations, ensuring service health, availability, and rapid mitigation of issues
  • Mentor and support peers, helping grow the team’s collective capabilities and enabling shared success
  • Embody our culture and values
  • Fulltime
Read More
Arrow Right
New

Director of Finance

Functions as the property’s strategic financial business leader. The position ch...
Location
Location
Papua New Guinea , Port Moresby
Salary
Salary:
Not provided
https://www.marriott.com Logo
Marriott Bonvoy
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 4-year bachelor's degree in Finance and Accounting or related major
  • 3 years experience in the finance and accounting or related professional area
  • OR Master's degree in Finance and Accounting or related major
  • 1 year experience in the finance and accounting or related professional area
Job Responsibility
Job Responsibility
  • Develops means to improve profit, including estimating cost and benefit, exploring new business opportunities, etc.
  • Analyzes information, forecasts sales against expenses and creates annual budget plans
  • Compiles information, analyzes and monitors actual sales against projected sales
  • Analyzes differences between actual budget wages and forecasted wages for more efficient budget planning
  • Identifies the underlying principles, reasons, or facts of information by breaking down information or data into separate parts
  • Thinks creatively and practically to develop, execute and implement new business plans
  • Creates the annual operating budget for the property
  • Provides analytical support during budget reviews to identify cost saving and productivity opportunities for property managers
  • Implements a system of appropriate controls to manage business risks
  • Ensures a strong accounting and operational control environment to safeguard assets, improve operations and profitability
  • Fulltime
Read More
Arrow Right
New

Pharmacy Technician

We’re building a world of health around every individual — shaping a more connec...
Location
Location
United States , Souderton
Salary
Salary:
16.50 - 25.00 USD / Hour
https://www.cvshealth.com/ Logo
CVS Health
Expiration Date
May 11, 2026
Flip Icon
Requirements
Requirements
  • Must be at least 16 years of age
  • Licensure requirements vary by state
  • Attention and Focus: The ability to concentrate on a task over a period of time without being distracted
  • Customer Service Orientation: Actively look for ways to help people, and do so in a friendly manner
  • Notice and understand customers’ reactions, and respond appropriately
  • Communication Skills: Use and understand verbal and written communication to interact with customers and colleagues
  • Actively listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
  • Mathematical Reasoning: The ability to use math to solve a problem, such as calculating day’s supply of a prescription
  • Problem Resolution: Is able to judge when something is wrong or is likely to go wrong
  • recognizing there is a problem
Job Responsibility
Job Responsibility
  • Manage all assigned pharmacy workstations and tasks to support the team’s ability to promptly, safely and accurately fill patient prescriptions all while providing caring service that exceeds customer expectations
  • Deliver compassionate care to our millions of patients every day
  • Demonstrate ethical conduct and maintain patient confidentiality at all times
  • Ensure all medication needs and regulatory compliance standards are met for our patients
What we offer
What we offer
  • Affordable medical plan options
  • 401(k) plan (including matching company contributions)
  • Employee stock purchase plan
  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
  • Paid time off
  • Flexible work schedules
  • Family leave
  • Dependent care resources
  • Colleague assistance programs
  • Tuition assistance
  • Parttime
Read More
Arrow Right
New

Bess project manager

Piper Maddox are exclusively supporting an industry leading BESS IPP as they loo...
Location
Location
United Kingdom , Berkshire
Salary
Salary:
80000.00 - 90000.00 GBP / Year
pipermaddox.com Logo
Piper Maddox
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years BESS experience - solar experience as well as BESS would also be advantageous
  • Civil or electrical engineering background
  • Excellent stakeholder management skills
  • Strong contract management and commercial acumen
  • Project Management qualifications
  • Full UK driver's license
Job Responsibility
Job Responsibility
  • Help deliver the construction of one of the UK's largest BESS projects
  • Be involved in the acquiring of new projects to expand their portfolio
What we offer
What we offer
  • bonus
  • car allowance
  • Fulltime
Read More
Arrow Right
New

Audit Manager - IAG Privacy

This Audit Manager role is within the IAG Privacy team, which is part of the bro...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
americanexpress.com Logo
Amex
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Strong audit experience
  • Demonstrates strong written and verbal communication skills
  • Effectively leads a team in a fast-paced environment
  • Applies critical thinking to break-down complex problems
  • Applies control theory and professional auditing practices
  • Understands regulations, regulatory risks, accounting, and financial industry best practices
Job Responsibility
Job Responsibility
  • Serve as Auditor in Charge (AIC) on lower-risk audits
  • Analyze / review audit results and documentation
  • Lead audit client meetings and walkthroughs
  • Develop test steps, audit findings, and the audit report
  • Guide team on how to validate and execute corrective actions
  • Support business monitoring activities with audit leadership
  • Delegate tasks to team members
  • Effectively coach, teach, mentor, and develop less experienced colleagues
  • Conduct post-audit feedback discussions with audit team members
  • Guide team to proactively and routinely communicate task status
What we offer
What we offer
  • Competitive base salaries
  • Bonus incentives
  • Support for financial-well-being and retirement
  • Comprehensive medical, dental, vision, life insurance, and disability benefits
  • Flexible working model with hybrid, onsite or virtual arrangements
  • Generous paid parental leave policies
  • Free access to global on-site wellness centers
  • Free and confidential counseling support through Healthy Minds program
  • Career development and training opportunities
  • Fulltime
Read More
Arrow Right
New

Traveling Underground Laborer

In this role, the Underground Laborer will play a crucial role in our operations...
Location
Location
United States , Chase City
Salary
Salary:
Not provided
nationalondemand.com Logo
NATIONAL OnDemand, Inc
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in a construction environment preferred
  • Must be able to meet physical requirement of the position
  • Must be able to pass a pre-employment background and drug screening
  • Working primarily in the field
  • Working outdoors in all types of weather
  • Exposure to dust, fluctuating temperatures, and periodic high noise levels
  • Use hands and fingers to handle, feel, or operate objects, tools, or controls
  • Reach with hands and arms
  • Stand, talk, and hear regularly
Job Responsibility
Job Responsibility
  • Operate and handle company assets in a safe and efficient manner
  • Follow direction(s) specifically delivered from crew leader
  • Assist in loading and unloading equipment and supplies needed for daily work assignments
  • Setting up worksite
  • Hand dig with shovels
  • Restore worksite or anything disturbed during construction at completion of daily work
  • Assist in Traffic control
  • Other duties as needed
  • Follow all OSHA safety standards
What we offer
What we offer
  • Paid time off (PTO)
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Short- and long-term disability insurance
  • Life insurance
  • Employee Assistance Program (EAP)
  • 401(k)
  • Fulltime
Read More
Arrow Right
New

Principal Software Engineer

Are you a Principal Software Engineer passionate about empowering developers to ...
Location
Location
United States , Redmond
Salary
Salary:
139900.00 - 274800.00 USD / Year
https://www.microsoft.com/ Logo
Microsoft Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's Degree in Computer Science or related technical field AND 6+ years technical engineering experience with coding in languages including, but not limited to, C, C++, C#, Java, JavaScript, or Python OR equivalent experience
  • Ability to meet Microsoft, customer and/or government security screening requirements are required for this role
  • These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter
Job Responsibility
Job Responsibility
  • Architect and deliver scalable, reliable tools and frameworks that accelerate AI agent development
  • Lead cross-functional technical initiatives and collaborate with product, design, and engineering teams across geographies
  • Drive innovation by integrating emerging technologies, including generative AI, into developer workflows
  • Champion engineering excellence through code quality, testing, and operational best practices
  • Mentor and grow engineering talent, fostering a culture of inclusion, learning, and impact
  • Engage with internal stakeholders and the broader developer ecosystem to understand needs and shape product direction
  • Fulltime
Read More
Arrow Right
Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy