Staff Pharmacist FT, PMEL Job at CVS Health (Phoenix)

Job Description

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Job Purpose and Summary: At CVS Health, we are focused on transforming health care for our customers and making our company a great place to work. We help people navigate the health care system – and their personal health care – by improving access, lowering costs, and being a trusted partner for every meaningful moment of health. Within our Retail locations, we bring this promise to life with heart every day. The Pharmacy Manager Emerging Leader (PMEL) plays a critical role in cultivating a culture of excellence in their pharmacy by acting as a role model for all, demonstrating genuine care, and setting the bar for the pharmacy team, while developing their own leadership skills in preparation for increasing responsibility. As a PMEL, you will build upon your skills and responsibilities as a Staff or District Support Pharmacist and build additional competencies to become ready for a Pharmacy Manager (PM) role. You will be expected to complete a self-paced, collaborative training roadmap with both virtual and hands-on learning experiences to prepare you to lead a pharmacy independently. Program length depends on prior leadership experience inside and outside of CVS Health but is typically completed within 3-6 months for most Pharmacy Manager candidates.

Job Responsibility

Living our purpose by helping to manage and improve patient health through safe and appropriate dispensing, counseling, and immunizing practices
Taking direction from the Pharmacy Manager and overseeing the pharmacy as their proxy during bench shifts without overlap, including strengthening pharmacy performance measures through effective coaching and consistent follow-up of pharmacy team members and providing feedback about pharmacy team performance to the Pharmacy Manager as needed
Assumes Pharmacy Manager’s day-to-day duties when serving as the only or the primary pharmacist-on-duty
Supporting safe and accurate prescription fulfillment by following—and directing the pharmacy team to follow—pharmacy workflow procedures and utilizing the safety guardrails at every workstation
Contributing to positive patient experiences by showing empathy and genuine care, and coaching the pharmacy team to do the same: demonstrating compassionate care, collaborating with the patient’s total healthcare team, and proactively resolving insurance and/or medication issues
Proactively offering and delivering immunizations to keep patients healthy
engaging and supporting Pharmacy Technicians to learn to immunize
Supporting the effective management of pharmacy inventory by following—and coaching the pharmacy team to follow—all inventory best practices, with a special focus on protecting cold chain products for our patients and our business
Partnering with the Pharmacy Manager to ensure pharmacy operations are fully compliant with state Board of Pharmacy regulations at all times
escalating issues or concerns to the Pharmacy Manager and/or Rx DL for immediate resolution if/as needed
Remaining flexible for both scheduling and business needs, while contributing to a safe, inclusive, and engaging team dynamic
supporting the Pharmacy Manager by writing the pharmacy schedule if/as directed and ensuring compliance with all scheduling requirements, including state and local scheduling requirements
Maintaining relevant clinical and technical skills for the job as the industry evolves (including but not limited to company-required trainings and CMEs)
actively seeking opportunities to expand knowledge to better support patients
Supporting access to care and helping to improve patient outcomes through pharmacist delivered clinical care such as testing and prescribing services (e.g., COVID/Flu, Hormonal Contraception, etc.) where permissible
empowers the pharmacy team to provide holistic care at every step in the patient care journey
Understanding and complying with all relevant federal and state laws, Board of Pharmacy regulations, professional standards, and ethical principles
complying with CVS Health policies and procedures to help support patient safety and complying with controlled substance dispensing and recordkeeping, to protect patient privacy and security, and to maintain a safe and inclusive workplace for our colleagues

Requirements

6+ months of experience as a Staff or District Support Pharmacist
Active Pharmacist License in the state where the Store is located
Active National Provider Identifier (NPI)
Not on the DEA Excluded Parties list
Regular and predictable attendance, including nights and weekends
Ability to complete required training within designated timeframe
Ability to concentrate on a task over a period of time
Ability to pivot quickly from one task to another to meet patient and business needs
Ability to confirm prescription information and label accuracy, ensuring patient safety
Actively look for ways to help people, and do so in a friendly manner
Notice and understand patients’ reactions, and respond appropriately
Use and understand verbal and written communication to interact with patients and colleagues
Utilize active listening by giving full attention to what others are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
Provide clear and actionable direction, coaching and feedback to pharmacy team members
Ability to use math to solve a problem, such as determining the total number of tablets to dispense, day’s supply, and/or number of full bottles and additional bottles needed to fill a prescription
Identifying challenging patient or colleague interactions and choosing the best course of action when faced with multiple options
Be mobile and remain upright for extended periods of time
Lift, scan, and bag items
Reach overhead
stretch or reach out with the body, arms, and/or legs to grasp items
Move fingers repetitively
picking, pinching, typing, or otherwise working primarily with fingers rather than whole hand or arm
Extend hand(s) and arm(s) multiple directions to place, move, or lift items
Control precision
quickly adjust machines to exact positions
Stoop to a considerable degree, requiring full use of the lower extremities and back muscles to move items between low and high positions, including bending spine at the waist
Close visual acuity to perform activities such as: transcribing, viewing a computer terminal, reading, visual inspection involving small parts
Occasionally lift of up to 20 lbs. and/or exert up to 20 lbs. of force
Frequently lift of up to 10 lbs. and/or exert up to 10 lbs. of force
Consistently lift and/or exert a negligible amount of force to move objects
Express or exchange ideas by means of spoken word where detailed or important spoken instructions must be conveyed accurately
Have the ability to receive detailed information through oral communication

Nice to have

1+ years of related work experience in a pharmacy, retail, medical, or customer service setting
Ability to work in other locations across the market as business needs require

What we offer

Affordable medical plan options
a 401(k) plan (including matching company contributions)
an employee stock purchase plan
No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching
paid time off
flexible work schedules
family leave
dependent care resources
colleague assistance programs
tuition assistance
retiree medical access

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Staff Pharmacist FT, PMEL

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