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CVS Health Logo CVS Health · IT - Administration

Staff Observability Operations Engineer

United States, Hartford Employment contract 130295.00 - 260590.00 USD / Year · Job Posted August 28, 2025
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Job Description

We are currently seeking several experienced and highly skilled Staff Observability Operations Engineers with a strong background in Site Reliability Engineering (SRE), modern observability practices, and the management and implementation of observability and event management platforms. Responsibilities include deploying observability solutions, administration of platforms, release management, system upgrades, integrations, troubleshooting incidents, and continuous planning to enhance platform performance. Successful candidates will play a key role in ensuring our observability infrastructure meets the current and future needs of CVS Health’s dynamic environment.

Job Responsibility

  • Deploy and implement modern observability solutions
  • Manage and administer observability and event management platforms
  • Coordinate and manage release cycles for observability platforms
  • Troubleshoot and resolve incidents related to observability platforms
  • Continuously monitor and enhance platform performance
  • Collaborate with cross-functional stakeholders
  • Provide training and mentoring to junior engineers
  • Ensure compliance and security of observability platforms
  • Maintain documentation of observability platform configurations
  • Generate and analyze reports on platform performance and capacity

Requirements

  • 7+ Years of experience in IT operations, with significant responsibilities in system monitoring, performance tuning, and troubleshooting enterprise applications
  • 5+ Years in a Site Reliability Engineering (SRE) role deploying and managing modern observability solutions
  • 5+ Years managing and implementing observability and event management platforms (e.g., AppDynamics, Splunk, Prometheus, Grafana)
  • Experience developing and administering ServiceNow ITOM event management solutions
  • Experience deploying and managing service reliability platforms (e.g., xMatters, OpsGenie, PagerDuty)
  • Experience with and deep knowledge of cloud environments, cloud monitoring platforms, and container orchestration tools (e.g., AWS/CloudTrail, Azure/Monitor, GCP/GCM, Kubernetes, OpenShift)
  • Proficiency in Python and other scripting languages such as Ansible, PowerShell, Bash for automation and configuration
  • Hands-on experience deploying, managing, and administering observability platforms
  • Hands-on experience leading, coordinating, and performing migration of application, platform, and infrastructure observability solutions
  • Proven ability to troubleshoot and resolve complex technical issues
  • Experience monitoring platform performance and implementing enhancements to support scalability
  • Knowledge of compliance and security standards related to observability platforms
  • Excellent communication skills, both verbal and written
  • Experience with configuring and leveraging source code management tools and workflows
  • Proficiency in scripting and programming languages such as Ansible, PowerShell, Bash, Python, YAML, XML, and JSON
  • Preferred certifications: ITIL 4 Practitioner, DevOps Institute Observability Foundation, ServiceNow CIS-Event Management Implementer, xMatters Integrator

Nice to have

  • ITIL 4 Practitioner: Monitoring and Event Management
  • DevOps Institute Observability Foundation
  • DevOps Institute Site Reliability Engineering Foundation or Practitioner
  • ServiceNow CIS-Event Management Implementer
  • ServiceNow Certified Application Developer
  • xMatters Integrator

What we offer

  • Affordable medical plan options
  • a 401(k) plan (including matching company contributions)
  • an employee stock purchase plan
  • No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs
  • confidential counseling and financial coaching
  • Paid time off
  • flexible work schedules
  • family leave
  • dependent care resources
  • colleague assistance programs
  • tuition assistance
  • retiree medical access
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