Staff Observability Operations Engineer, CVS Health

CVS Health

Location:
United States, Hartford

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

130295.00 - 260590.00 USD / Year

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Job Description:

As a Staff Observability Operations Engineer at CVS Health, you will oversee and optimize the observability platform to ensure seamless and efficient operations. The role involves deploying observability solutions, platform management, system upgrades, troubleshooting incidents, and enhancing platform performance for scalability and complexity.

Job Responsibility:

Deploy and implement modern observability solutions to meet organizational needs
Manage and administer observability and event management platforms
Lead system upgrades, patching, and maintenance activities
Coordinate and manage release cycles for observability platforms
Troubleshoot and resolve incidents related to observability platforms
Continuously monitor and enhance platform performance to support scalability and complexity
Collaborate with cross-functional infrastructure, application, and business stakeholders
Identify opportunities for process optimization and efficiency gains
Ensure high levels of customer satisfaction by effectively managing customer relationships
Ensure observability platforms comply with organizational policies and security standards
Maintain comprehensive documentation of observability platform configurations
Provide training and mentoring to junior engineers, team members, and MSPs.

Requirements:

7+ Years of experience in IT operations, with significant responsibilities in system monitoring, performance tuning, and troubleshooting enterprise applications
5+ Years in a Site Reliability Engineering (SRE) role deploying and managing modern observability solutions
5+ Years managing and implementing observability and event management platforms (e.g., AppDynamics, Splunk, Prometheus, Grafana)
Experience developing and administering ServiceNow ITOM event management solutions, ensuring seamless integration with observability tools
Experience deploying and managing service reliability platforms (e.g., xMatters, OpsGenie, PagerDuty), configuring incident notifications, incident command workflows, and automating incident remediation workflows
Experience with and deep knowledge of cloud environments, cloud monitoring platforms, and container orchestration tools (e.g., AWS/CloudTrail, Azure/Monitor, GCP/GCM, Kubernetes, OpenShift)
Proficiency in Python and other scripting languages such as Ansible, PowerShell, and Bash for automation and configuration
Experience building and instrumenting dashboards to deliver technical and business process insights leveraging standard observability/BI platforms (e.g., AppDynamics, Grafana, Tableau, PowerBI)
Excellent problem-solving skills, with the ability to handle multiple tasks, prioritize effectively, and work under pressure
Excellent communication skills, both verbal and written
Strong customer service orientation with the ability to manage customer relationships effectively.

Nice to have:

ITIL 4 Practitioner: Monitoring and Event Management
DevOps Institute Observability Foundation
DevOps Institute Site Reliability Engineering Foundation or Practitioner
ServiceNow CIS-Event Management Implementer
ServiceNow Certified Application Developer
xMatters Integrator.

What we offer:

Affordable medical plan options
401(k) plan (including matching company contributions)
Employee stock purchase plan
No-cost programs such as wellness screenings, tobacco cessation, and weight management programs
Confidential counseling and financial coaching
Paid time off
Flexible work schedules
Family leave
Dependent care resources
Colleague assistance programs
Tuition assistance
Retiree medical access.

Additional Information:

Job Posted:
April 26, 2025

Expiration:
June 30, 2025

Employment Type:

Fulltime

Work Type:

Remote work

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Staff Observability Operations Engineer