Staff Level Network Support Engineer

• Providing advice and training to end-users and less-experienced network personnel
• Identifying, analyzing, and resolving network incidents and problems
• Providing network/equipment/specialized training and technical guidance
• Determining network specifications, input/output processes, and working parameters for hardware/software compatibility
• Analyzing, administering and maintaining voice, video, and/or data communications networks
• Managing the usage and performance of voice, video and/or data communications networks
• Utilizing IT Service Management (ITSM) Principles to identify, categorize, prioritize, escalate, troubleshoot, and resolve incidents

• 5+ years of experience
• Must possess a Secret clearance with TS SCI eligibility
• BA/BS degree – may substitute additional years of experience
• Must possess a completed CCNA certification
• Must meet DOW 8750 requirements and be eligible for IAT level II access upon hire for positions with elevated privileges and must obtain ITIL V4 Foundation within six months of hire
• Knowledge and experience with routing and switching protocols (e.g. OSPF, EIGRP, BGP, Spanning Tree Protocol, ISAKMP, ESP, SIP, SCCP, etc.)
• Knowledge and experience with current Cisco IOS software and hardware features
• Ability to work efficiently in a fast-paced environment and multi-task while still ensuring high quality of work
• Experience working directly with hardware vendors involved in the incident resolution process
• Experience with various software systems and architectures, communications protocols: and network hardware devices
• Experience with STIG patching, compliance and other security activities
• Must be willing to work shift work or after hours

Excellent benefits and compensation packages