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In a world of technology, people make the difference. We believe if we invest in great people, then great things will happen. At AnaVation, we provide unmatched value to our customers and employees through innovative solutions and an engaging culture. Provide end user support for a custom application that is used by 3000+ users. The Staff IT specialist will support users with application configuration, configuration resets, data export, application use and other end user questions. The ideal candidate will be customer focused and have experience working people to understand an application that requires a level of expertise to operate. Clear explanations, patience with user issues and quick responses are critical. Our team will train the candidate on all aspects of the user interactions. There is a lot of opportunity to grow beyond the help desk into cloud engineering and software development.
Job Responsibility:
Provide end user support for a custom application that is used by 3000+ users
Support users with application configuration, configuration resets, data export, application use and other end user questions
Provide clear explanations, patience with user issues and quick responses
Requirements:
Education: Bachelor’s Degree and Minimum of two (2) years of experience as a help desk person or customer support team
Without a Degree, 4 years of direct experience
Clearance: TS/SCI CI Poly
Experience with ensuring high levels of customer satisfaction through support to customer issues and needs
Excellent verbal and written communication skills
Nice to have:
Experience with Mobile application support
Experience providing the “customers” voice to the testing process
What we offer:
Generous cost sharing for medical insurance for the employee and dependents
100% company paid dental insurance for employees and dependents
100% company paid long-term and short term disability insurance
100% company paid vision insurance for employees and dependents
401k plan with generous match and 100% immediate vesting