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Demand is surging for product managers who can partner hands-on with our most strategic customers to design, deploy, and scale AI agents that deliver real business outcomes. As an FDPM, you’ll sit at the intersection of product, solutions, and customer success: embedding with customers, building enterprise-grade Fin deployments, and turning frontline insight into scalable product improvements. You’ll also have the opportunity to shape the forward-deployed motion at Intercom. This is a high-ownership role for a creative, customer-obsessed product manager who thrives in fast-paced, ambiguous environments and loves bridging the gap between technical execution and real-world impact.
Job Responsibility:
Partner directly with customers to design, deploy, and scale Fin AI Agent for their business
Understand their goals, business challenges and technical requirements in detail
Prepare and present demos, as well as pitch Fin
Hands on configuration of Fin to meet their needs
Identify and solve blockers to implementation
Act as an AI expert, providing them with insight to achieve outstanding results with Fin
Collaborate closely with Sales, Success, and Product teams
Translate frontline insights into scalable product features
Develop repeatable playbooks and deployment patterns
Contribute to and evolve the Forward Deployed Product Management function within Intercom
Requirements:
Customer centricity: Deep customer empathy with a strong bias for action
Communication: Ability to speak to different audiences with clarity and impact
Technical fluency: Ability to talk about modern tech stack, from APIs and SaaS infrastructure to LLMs and low-code tooling
Strong cross-functional collaboration: Ability to understand and navigate organizational boundaries
Navigating Ambiguity: Thrive in ambiguous, fast-changing environments
Operational rigor: Highly organized, structured in approach
Nice to have:
Additional previous experience in technical consulting, solutions engineering, customer success
Experience working with enterprise customers on bespoke implementations
Worked in a startup or B2B SaaS
What we offer:
Competitive salary and meaningful equity
Comprehensive medical, dental, and vision coverage
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