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Staff Forward Deployed Product Manager

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Intercom

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Location:
United States , San Francisco

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

220500.00 - 245000.00 USD / Year
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Job Description:

Demand is surging for product managers who can partner hands-on with our most strategic customers to design, deploy, and scale AI agents that deliver real business outcomes. As an FDPM, you’ll sit at the intersection of product, solutions, and customer success: embedding with customers, building enterprise-grade Fin deployments, and turning frontline insight into scalable product improvements. You’ll also have the opportunity to shape the forward-deployed motion at Intercom. This is a high-ownership role for a creative, customer-obsessed product manager who thrives in fast-paced, ambiguous environments and loves bridging the gap between technical execution and real-world impact.

Job Responsibility:

  • Partner directly with customers to design, deploy, and scale Fin AI Agent for their business
  • Understand their goals, business challenges and technical requirements in detail
  • Prepare and present demos, as well as pitch Fin
  • Hands on configuration of Fin to meet their needs
  • Identify and solve blockers to implementation
  • Act as an AI expert, providing them with insight to achieve outstanding results with Fin
  • Collaborate closely with Sales, Success, and Product teams
  • Translate frontline insights into scalable product features
  • Develop repeatable playbooks and deployment patterns
  • Contribute to and evolve the Forward Deployed Product Management function within Intercom

Requirements:

  • Customer centricity: Deep customer empathy with a strong bias for action
  • Communication: Ability to speak to different audiences with clarity and impact
  • Technical fluency: Ability to talk about modern tech stack, from APIs and SaaS infrastructure to LLMs and low-code tooling
  • Strong cross-functional collaboration: Ability to understand and navigate organizational boundaries
  • Navigating Ambiguity: Thrive in ambiguous, fast-changing environments
  • Operational rigor: Highly organized, structured in approach

Nice to have:

  • Additional previous experience in technical consulting, solutions engineering, customer success
  • Experience working with enterprise customers on bespoke implementations
  • Worked in a startup or B2B SaaS
What we offer:
  • Competitive salary and meaningful equity
  • Comprehensive medical, dental, and vision coverage
  • Regular compensation reviews
  • Flexible paid time off policy
  • Paid Parental Leave Program
  • 401k plan & match
  • In-office bicycle storage
  • Fun events for Intercomrades, friends, and family

Additional Information:

Job Posted:
December 27, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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