Staff Forward Deployed Engineer

• Lead the adoption of Fin by helping prospects unlock the power of Intercom’s AI capabilities to automate and scale their support operations
• Embed deeply with strategic customers to understand their business challenges and technical requirements, acting as a proactive partner
• Work hands-on with customers’ technical teams as a confident subject-matter expert and trusted advisor, coding side-by-side to drive projects to completion
• Collaborate closely with Sales, Success, and Product teams, and actively influence their work
• Lead and evolve the Forward Deployed Engineering function, sharing insights and shaping how the role operates as it grows
• Leverage connections across our strategic accounts to anticipate challenges, align stakeholders quickly and influence decisions
• Provide guidance and mentorship to Forward Deployed Engineers and Solutions Engineers as we continue to scale

• Ideally, you’ve built an exciting SaaS product in your previous roles
• Demonstrated track record of autonomous decision-making, prioritisation and accountability for outcomes: such as 2+ years serving as the primary technical leader for a team
• You are interested in AI/ML and able to ramp up on unfamiliar concepts quickly
• You set the high bar for cross-functional collaboration
• Deep knowledge of a high-level programming language (for example, JavaScript, Python, Ruby, etc.)
• Decisive and pragmatic
• Proficient using and writing REST APIs to integrate systems effectively
• Strong communicator who tailors the message to any audience
• Willing to travel and work on-site with customers to build strong relationships and deeply understand their needs

Bonus points if you’re a former founder or early engineer at a startup

• Competitive salary and equity in a fast-growing start-up
• We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
• Regular compensation reviews
• Pension scheme & match up to 4%
• Life assurance, as well as comprehensive health and dental insurance for you and your dependents
• Flexible paid time off policy
• Paid maternity leave, as well as 6 weeks paternity leave for fathers
• Cycle-to-Work Scheme
• MacBooks are our standard, but we also offer Windows for certain roles when needed