CrawlJobs Logo
Intercom Logo Intercom · IT - Software Development

Staff Forward Deployed Engineer

Ireland, Dublin · Job Posted December 27, 2025
Apply Position
Job Link Share

Job Description

In the last six months, we experienced an increase in demand for software engineers who work closely with our most strategic customers and help bridge the gap between their business goals and our AI Agent for Customer Service, Fin. As a Staff Forward Deployed Engineer, you’ll work directly with these customers and our Go-To-Market team to deeply understand use cases and design, build, and implement solutions for them. You’ll operate with a high degree of autonomy and trust: expected to set direction, own outcomes, and represent Intercom confidently in high-stakes customer contexts. As a result, you’ll play a pivotal role in revolutionising how our customers scale their support operations while unlocking meaningful business impact. In addition, you’ll lead by example: acting as a cross-functional force multiplier who influences product direction with field insight and helps define what Forward Deployed Engineering means at Intercom.

Job Responsibility

  • Lead the adoption of Fin by helping prospects unlock the power of Intercom’s AI capabilities to automate and scale their support operations
  • Embed deeply with strategic customers to understand their business challenges and technical requirements, acting as a proactive partner
  • Work hands-on with customers’ technical teams as a confident subject-matter expert and trusted advisor, coding side-by-side to drive projects to completion
  • Collaborate closely with Sales, Success, and Product teams, and actively influence their work
  • Lead and evolve the Forward Deployed Engineering function, sharing insights and shaping how the role operates as it grows
  • Leverage connections across our strategic accounts to anticipate challenges, align stakeholders quickly and influence decisions
  • Provide guidance and mentorship to Forward Deployed Engineers and Solutions Engineers as we continue to scale

Requirements

  • Ideally, you’ve built an exciting SaaS product in your previous roles
  • Demonstrated track record of autonomous decision-making, prioritisation and accountability for outcomes: such as 2+ years serving as the primary technical leader for a team
  • You are interested in AI/ML and able to ramp up on unfamiliar concepts quickly
  • You set the high bar for cross-functional collaboration
  • Deep knowledge of a high-level programming language (for example, JavaScript, Python, Ruby, etc.)
  • Decisive and pragmatic
  • Proficient using and writing REST APIs to integrate systems effectively
  • Strong communicator who tailors the message to any audience
  • Willing to travel and work on-site with customers to build strong relationships and deeply understand their needs

Nice to have

Bonus points if you’re a former founder or early engineer at a startup

What we offer

  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Regular compensation reviews
  • Pension scheme & match up to 4%
  • Life assurance, as well as comprehensive health and dental insurance for you and your dependents
  • Flexible paid time off policy
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers
  • Cycle-to-Work Scheme
  • MacBooks are our standard, but we also offer Windows for certain roles when needed
Intercom - All Job Offers

Looking for more opportunities?

Search for other job offers that match your skills and interests.

Suggested Tags: Frontend Developer Secretary Talent Manager Salesforce Administrator Data Analyst
Similar Jobs for

Staff Forward Deployed Engineer

8 matching positions

Staff Forward Deployed Engineer

As a Staff Forward Deployed Engineer, you'll define and drive the technical stra...
Location
Location
United States , San Francisco
Salary
Salary:
235000.00 - 275000.00 USD / Year
joinhandshake.com Logo
Handshake
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of professional software engineering experience, with significant time in customer-facing, solutions-oriented, or forward-deployed roles at high-growth companies
  • Proven ability to set technical direction and drive architectural decisions that span multiple teams or systems
  • Expert-level proficiency with ReactJS and TypeScript, with deep knowledge of frontend performance, component architecture, and design systems
  • Strong command of relational databases (e.g., PostgreSQL), data modeling, system design, and distributed systems principles
  • Extensive experience with cloud infrastructure (AWS, GCP), CI/CD pipelines, and operating production systems at scale
  • Track record of leading ambiguous, high-stakes technical initiatives from zero-to-one with minimal direction
  • Exceptional communication skills with the ability to influence senior leadership, external partners, and cross-functional teams
  • Demonstrated impact in mentoring engineers, shaping team culture, and elevating engineering standards across an organization
Job Responsibility
Job Responsibility
  • Define the technical strategy and architectural vision for forward-deployed engineering, ensuring solutions are scalable, repeatable, and aligned with Handshake's platform roadmap
  • Serve as the senior technical point of contact for our most complex and highest-value customer engagements, including leading AI labs, translating strategic business needs into engineering direction
  • Drive cross-functional alignment between forward-deployed engineering, product, platform, and customer-facing teams to ensure deployed solutions inform and improve the core product
  • Architect and deliver production-grade systems for novel, high-ambiguity customer challenges—setting the standard for quality, reliability, and performance
  • Establish engineering best practices, design patterns, and reusable frameworks that enable the forward-deployed team to scale output without sacrificing quality
  • Mentor and develop senior and mid-level engineers, fostering a culture of technical excellence, ownership, and customer empathy across the team
  • Identify systemic gaps in tooling, infrastructure, or process and lead initiatives to address them, reducing friction for future deployments
What we offer
What we offer
  • Equity in a fast-growing company
  • 401(k) match, competitive compensation, financial coaching
  • Paid parental leave, fertility benefits, parental coaching
  • Medical, dental, and vision, mental health support, $500 wellness stipend
  • $2,000 learning stipend, ongoing development
  • Internet, commuting, and free lunch/gym in our SF office
  • Flexible PTO, 15 holidays + 2 flex days
  • Team outings & referral bonuses
  • Fulltime
Read More
Arrow Right

Staff Forward Deployed Engineer

Intercom is the AI Customer Service company. As a Staff Forward Deployed Enginee...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
intercom.com Logo
Intercom
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Built an exciting SaaS product in previous roles
  • Demonstrated track record of autonomous decision-making, prioritisation and accountability for outcomes (e.g., 2+ years as primary technical leader for a team)
  • Interested in AI/ML and able to ramp up on unfamiliar concepts quickly
  • Skilled at cross-functional collaboration and navigating organisational boundaries
  • Deep knowledge of a high-level programming language (e.g., JavaScript, Python, Ruby)
  • Decisive and pragmatic
  • Proficient using and writing REST APIs
  • Strong communicator who tailors the message to any audience
  • Willing to travel and work on-site with customers
Job Responsibility
Job Responsibility
  • Lead the adoption of Fin by helping prospects unlock the power of Intercom’s AI capabilities
  • Embed deeply with strategic customers to understand their business challenges and technical requirements
  • Work hands-on with customers’ technical teams as a confident subject-matter expert and trusted advisor
  • Collaborate closely with Sales, Success, and Product teams
  • Lead and evolve the Forward Deployed Engineering function
  • Leverage connections across our strategic accounts to anticipate challenges and align stakeholders
  • Provide guidance and mentorship to Forward Deployed Engineers and Solutions Engineers
What we offer
What we offer
  • Competitive salary and equity
  • Lunch every weekday, plus snacks and fully stocked kitchen
  • Regular compensation reviews
  • Pension scheme & match up to 4%
  • Life assurance
  • Comprehensive health and dental insurance for you and your dependents
  • Flexible paid time off policy
  • Paid maternity leave
  • 6 weeks paternity leave for fathers
  • Cycle-to-Work Scheme
  • Fulltime
Read More
Arrow Right

Member of Technical Staff - Forward Deployed Engineer

You will work directly on customer engagements that generate revenue. This is ha...
Location
Location
United States , San Francisco, Boston
Salary
Salary:
Not provided
liquid.ai Logo
Liquid AI
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Hands-on fine-tuning experience with modern LLMs (last 12-18 months): LoRA, PEFT, DPO, instruction tuning, or similar
  • Strong ML fundamentals: you understand how models learn, fail, and improve
  • Experience generating or curating training data to address model gaps
  • Autonomous coding and debugging skills in Python and PyTorch
  • Proficiency with open-source ML ecosystem (Hugging Face transformers, datasets, accelerate)
  • Fine-tunes models: You have hands-on experience with techniques like LoRA, PEFT, DPO, instruction tuning, or RLHF. You've written training loops, not just API calls
  • Works with modern architectures: Your experience includes models released in the last 12-18 months (Llama 3.x, Mistral, Gemma, Qwen, etc.), not just BERT or classical ML
  • Generates and curates data: You've created synthetic training data to address specific model failure modes. You understand how data quality drives model performance
  • Debugs methodically: When a model underperforms, you diagnose whether it's a data problem, architecture problem, or training problem, and you fix it
  • Ships to customers: You can translate ambiguous customer requirements into concrete technical specs and deliver against quality metrics
Job Responsibility
Job Responsibility
  • Fine-tune LFMs on customer data to hit quality and latency targets for on-device and edge deployments
  • Generate and curate training data to address specific model failure modes
  • Run experiments, track metrics, and iterate until customer success criteria are met
  • Translate ambiguous customer requirements into concrete technical specifications
  • Provide analytics to commercial teams for contract structuring and pricing
  • Work across text, vision, and audio modalities as customer needs require
What we offer
What we offer
  • Competitive base salary with equity in a unicorn-stage company
  • We pay 100% of medical, dental, and vision premiums for employees and dependents
  • 401(k) matching up to 4% of base pay
  • Unlimited PTO plus company-wide Refill Days throughout the year
  • Fulltime
Read More
Arrow Right

Staff Software Engineer – Forward Deployed

We are seeking a skilled Software Engineer who will design, build, and maintain ...
Location
Location
China , Shanghai; Dalian; Wuhan
Salary
Salary:
Not provided
pfizer.de Logo
Pfizer
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelor's degree in Computer Science, Engineering, or related field with 8-12 years of relevant experience
  • AI-Augmented Development: optimize AI tool usage, train engineers on AI-augmented workflows, evaluate new AI development tools, establish practices that balance AI speed with verification rigor
  • Business Immersion: rapidly acquire domain expertise, translate between business and engineering, mentor engineers on immersion
  • Data Integration: navigate complex enterprise data landscapes, build relationships to gain data access, handle undocumented schemas, build robust integration solutions, mentor engineers on data integration
  • Full-Stack Development: build complete applications rapidly across any technology stack, select the right tools, balance technical debt with delivery speed, mentor engineers on full-stack development
  • Multi-Audience Communication: influence through communication at all levels, handle difficult conversations skillfully, train engineers on effective communication, represent teams across the function
  • Problem Discovery: seek out undefined problems, embed with users to discover latent needs, coach engineers on problem discovery techniques, turn ambiguity into clear problem statements
  • Rapid Prototyping & Validation: lead rapid delivery initiatives, coach on prototype-first approaches, establish trust through consistent fast delivery, define clear criteria for prototype-to-production transitions
  • Site Reliability Engineering: define reliability standards, drive post-incident improvements systematically, design capacity planning processes, mentor engineers on SRE practices
  • Stakeholder Management: influence senior stakeholders, manage complex stakeholder landscapes with competing agendas, build trust rapidly with new stakeholders, shield teams from organizational friction
Job Responsibility
Job Responsibility
  • Delivery: Lead technical delivery of complex projects across multiple teams, unblock others through hands-on contributions, ensure engineering quality
  • AI: Design AI-augmented engineering workflows for your area, evaluate new AI tools, train engineers on effective AI usage, balance speed with verification
  • People: Coach multiple engineers on career growth, lead hiring for technical roles across your area, shape team technical culture
  • Business: Drive business outcomes through technical solutions across your area, influence product roadmaps, partner effectively with business stakeholders
  • Process: Drive process efficiency within your team, coordinate cross-functional technical work, lead retrospectives
  • Documentation: Design documentation strategies for your projects, ensure knowledge persists beyond individuals, write specifications that enable effective collaboration
  • Fulltime
Read More
Arrow Right

Staff Software Engineer, Forward Deployed

As a Staff Forward Deployed Engineer (FDE) at Invisible, you'll lead high-impact...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
invisible.co Logo
Invisible Technologies
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of software engineering experience, including significant time spent building data, ML, or backend systems
  • Deep proficiency in Python and experience with ML/LLM frameworks such as Hugging Face, LangChain, OpenAI, Pinecone, etc.
  • Familiarity with full-stack or API-based deployment patterns (Docker, FastAPI, Kubernetes, GCP/AWS)
  • Strong product and system design instincts — you understand business needs and how to translate them into technical architecture
  • Experience building usable systems from messy data and ambiguous requirements
  • Excellent communication and client-facing skills
  • you’ve led conversations with technical and non-technical stakeholders alike
  • Proven experience owning projects from scoping through deployment in ambiguous, high-stakes environments
  • Be willing to be on-call for our customers when situations ari
  • Ability to travel roughly 25–50 % of the time, sometimes short-notice trips—primarily across Europe with occasional international roll-outs—to work directly on-site with clients
Job Responsibility
Job Responsibility
  • Partner with delivery and executive stakeholders to scope, design, and lead implementation of AI-driven solutions
  • Identify transformational opportunities in messy, ambiguous workflows and turn them into repeatable systems
  • Lead architecture design and trade-off discussions across performance, scalability, cost, and reliability
  • Own projects from first discovery call through full deployment — including client-facing delivery, internal coordination, and post-launch iteration
  • Build shared infrastructure, reusable components, and internal playbooks to level-up the team
  • Coach and mentor mid-level engineers and help shape the culture of forward-deployed AI engineering at Invisible
What we offer
What we offer
  • Bonuses and equity are included in offers above entry level
  • Fulltime
Read More
Arrow Right

Staff Software Engineer, Forward Deployed

As a Forward Deployed Engineer (FDE) for our U.S. Public Sector team at Invisibl...
Location
Location
United States , Washington DC–Baltimore; Reston, VA
Salary
Salary:
191000.00 - 279000.00 USD / Year
invisible.co Logo
Invisible Technologies
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Active U.S. Department of Defense Secret clearance or higher
  • 8+ years of software engineering experience, including work on data-intensive, ML, or backend systems
  • Experience leading requirements-gathering activities and translating stakeholder input into technical specifications
  • Python & ML/LLM frameworks: Hands-on experience with Python and modern ML/LLM tooling (e.g., Hugging Face, LangChain, OpenAI, Pinecone)
  • Deployment & infrastructure: Experience building and operating API-based services using Docker, FastAPI, Kubernetes, and major cloud platforms (AWS, GCP)
  • Platform & data management: Familiarity with workflow orchestration, pub/sub systems (e.g., Kafka), schema governance, data contracts, Unity Catalog, Delta/ETL pipelines, and replay processes
  • Ability to work on-site 2–3 days per week at offices located in the greater Washington, D.C. and Reston, VA area
Job Responsibility
Job Responsibility
  • Scope, design, and lead implementation of AI-driven solutions in partnership with delivery teams and executive stakeholders
  • Translate ambiguous workflows and business needs into repeatable systems and production-ready technical architectures
  • Lead architecture design and trade-off discussions across performance, scalability, cost, and reliability
  • Build usable systems from messy data and incomplete or evolving requirements
  • Apply AI/ML solutions in highly regulated environments (e.g., defense, intelligence, healthcare, finance)
  • Own projects end-to-end—from initial discovery and scoping through implementation, deployment, and post-launch iteration
  • Build shared infrastructure, reusable components, and internal playbooks to improve delivery consistency and team velocity
  • Mentor mid-level engineers and contribute to the development of forward-deployed AI engineering practices at Invisible
What we offer
What we offer
  • Bonuses and equity are included in offers above entry level
  • Fulltime
Read More
Arrow Right

Staff FullStack Software Engineer, (Forward Deployed), GPS

Scale’s rapidly growing International Public Sector team is focused on using AI ...
Location
Location
Qatar , Doha
Salary
Salary:
Not provided
scale.com Logo
Scale
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Masters or Phd in Computer Science or equivalent deep industry experience in architecting complex, distributed systems
  • 10+ years of full-stack expertise across Python, Node.js, and React
  • Proven track record of designing high-scale architectures on Kubernetes and global cloud infrastructures (AWS/Azure/GCP)
  • Expert ability to design and oversee production-grade ecosystems
  • Extensive experience deploying and troubleshooting sophisticated end-to-end solutions directly within complex, high-security client environments
  • A self-driven leader capable of resolving extreme ambiguity, mentoring senior staff, and setting the technical vision
  • A driver of asynchronous workflows and documentation-first cultures
  • Proficient in Arabic
Job Responsibility
Job Responsibility
  • Serve as the lead technical strategist for public sector engagements, converting ambiguous mission requirements into robust architectural roadmaps and guiding onsite implementation
  • Architect the fundamental frameworks for production-grade AI applications
  • Guide the evolution of cloud infrastructure, ensuring security, global scalability, and long-term system integrity across all environments
  • Direct the development of core platforms and shared services
  • Partner with cross-functional leadership to steer the technical roadmap, mentoring senior and junior staff
  • Bridge the gap between the field and the core platform by turning real-world client lessons into reusable patterns
Read More
Arrow Right

Staff Full-Stack Software Engineer, (Forward Deployed), GPS

Scale’s rapidly growing Global Public Sector team is focused on using AI to addr...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
scale.com Logo
Scale
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Masters or Phd in Computer Science or equivalent deep industry experience in architecting complex, distributed systems
  • 10+ years of full-stack expertise across Python, Node.js, and React
  • Proven track record of designing high-scale architectures on Kubernetes and global cloud infrastructures (AWS/Azure/GCP)
  • Expert ability to design and oversee production-grade ecosystems
  • Extensive experience deploying and troubleshooting sophisticated end-to-end solutions directly within complex, high-security client environments
  • A self-driven leader capable of resolving extreme ambiguity, mentoring senior staff, and setting the technical vision
  • A driver of asynchronous workflows and documentation-first cultures
  • Proficient in Arabic
Job Responsibility
Job Responsibility
  • Serve as the lead technical strategist for public sector engagements, converting ambiguous mission requirements into robust architectural roadmaps and guiding onsite implementation
  • Architect the fundamental frameworks for production-grade AI applications
  • Guide the evolution of cloud infrastructure, ensuring security, global scalability, and long-term system integrity
  • Direct the development of core platforms and shared services
  • Partner with cross-functional leadership to steer the technical roadmap, mentoring senior and junior staff
  • Bridge the gap between the field and the core platform by turning real-world client lessons into reusable patterns
Read More
Arrow Right