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Intercom is the AI Customer Service company. As a Staff Forward Deployed Engineer, you’ll work directly with strategic customers and our Go-To-Market team to deeply understand use cases and design, build, and implement solutions. You’ll play a pivotal role in revolutionising how our customers scale their support operations.
Job Responsibility:
Lead the adoption of Fin by helping prospects unlock the power of Intercom’s AI capabilities
Embed deeply with strategic customers to understand their business challenges and technical requirements
Work hands-on with customers’ technical teams as a confident subject-matter expert and trusted advisor
Collaborate closely with Sales, Success, and Product teams
Lead and evolve the Forward Deployed Engineering function
Leverage connections across our strategic accounts to anticipate challenges and align stakeholders
Provide guidance and mentorship to Forward Deployed Engineers and Solutions Engineers
Requirements:
Built an exciting SaaS product in previous roles
Demonstrated track record of autonomous decision-making, prioritisation and accountability for outcomes (e.g., 2+ years as primary technical leader for a team)
Interested in AI/ML and able to ramp up on unfamiliar concepts quickly
Skilled at cross-functional collaboration and navigating organisational boundaries
Deep knowledge of a high-level programming language (e.g., JavaScript, Python, Ruby)
Decisive and pragmatic
Proficient using and writing REST APIs
Strong communicator who tailors the message to any audience
Willing to travel and work on-site with customers
Nice to have:
Bonus points if you’re a former founder or early engineer at a startup
What we offer:
Competitive salary and equity
Lunch every weekday, plus snacks and fully stocked kitchen
Regular compensation reviews
Pension scheme & match up to 4%
Life assurance
Comprehensive health and dental insurance for you and your dependents
Flexible paid time off policy
Paid maternity leave
6 weeks paternity leave for fathers
Cycle-to-Work Scheme
Secure bike storage
MacBooks are our standard (Windows for certain roles when needed)
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