Staff Forward Deployed Engineer Job at Intercom (London)

Staff Software Engineer, Forward Deployed

As a Staff Forward Deployed Engineer (FDE) at Invisible, you'll lead high-impact...

Location

United Kingdom , London

Salary:

Not provided

Invisible Technologies

Expiration Date

Until further notice

Requirements

5+ years of software engineering experience, including significant time spent building data, ML, or backend systems
Deep proficiency in Python and experience with ML/LLM frameworks such as Hugging Face, LangChain, OpenAI, Pinecone, etc.
Familiarity with full-stack or API-based deployment patterns (Docker, FastAPI, Kubernetes, GCP/AWS)
Strong product and system design instincts — you understand business needs and how to translate them into technical architecture
Experience building usable systems from messy data and ambiguous requirements
Excellent communication and client-facing skills
you’ve led conversations with technical and non-technical stakeholders alike
Proven experience owning projects from scoping through deployment in ambiguous, high-stakes environments
Be willing to be on-call for our customers when situations ari
Ability to travel roughly 25–50 % of the time, sometimes short-notice trips—primarily across Europe with occasional international roll-outs—to work directly on-site with clients

Job Responsibility

Partner with delivery and executive stakeholders to scope, design, and lead implementation of AI-driven solutions
Identify transformational opportunities in messy, ambiguous workflows and turn them into repeatable systems
Lead architecture design and trade-off discussions across performance, scalability, cost, and reliability
Own projects from first discovery call through full deployment — including client-facing delivery, internal coordination, and post-launch iteration
Build shared infrastructure, reusable components, and internal playbooks to level-up the team
Coach and mentor mid-level engineers and help shape the culture of forward-deployed AI engineering at Invisible

What we offer

Bonuses and equity are included in offers above entry level

Fulltime

Staff Forward Deployed Engineer

In the last six months, we experienced an increase in demand for software engine...

Location

Ireland , Dublin

Salary:

Not provided

Intercom

Expiration Date

Until further notice

Requirements

Ideally, you’ve built an exciting SaaS product in your previous roles
Demonstrated track record of autonomous decision-making, prioritisation and accountability for outcomes: such as 2+ years serving as the primary technical leader for a team
You are interested in AI/ML and able to ramp up on unfamiliar concepts quickly
You set the high bar for cross-functional collaboration
Deep knowledge of a high-level programming language (for example, JavaScript, Python, Ruby, etc.)
Decisive and pragmatic
Proficient using and writing REST APIs to integrate systems effectively
Strong communicator who tailors the message to any audience
Willing to travel and work on-site with customers to build strong relationships and deeply understand their needs

Job Responsibility

Lead the adoption of Fin by helping prospects unlock the power of Intercom’s AI capabilities to automate and scale their support operations
Embed deeply with strategic customers to understand their business challenges and technical requirements, acting as a proactive partner
Work hands-on with customers’ technical teams as a confident subject-matter expert and trusted advisor, coding side-by-side to drive projects to completion
Collaborate closely with Sales, Success, and Product teams, and actively influence their work
Lead and evolve the Forward Deployed Engineering function, sharing insights and shaping how the role operates as it grows
Leverage connections across our strategic accounts to anticipate challenges, align stakeholders quickly and influence decisions
Provide guidance and mentorship to Forward Deployed Engineers and Solutions Engineers as we continue to scale

What we offer

Competitive salary and equity in a fast-growing start-up
We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
Regular compensation reviews
Pension scheme & match up to 4%
Life assurance, as well as comprehensive health and dental insurance for you and your dependents
Flexible paid time off policy
Paid maternity leave, as well as 6 weeks paternity leave for fathers
Cycle-to-Work Scheme
MacBooks are our standard, but we also offer Windows for certain roles when needed

Fulltime

Software Engineer Staff

This role has been designed as ‘Hybrid’ with an expectation that you will work o...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

BTech / MTech in CS/CE or related field with 12+ years of proven experience
In-depth knowledge of data networking, e.g., TCP/IP, Ethernet, Packet forwarding, Routing etc.
Proficiency with device drivers, system bring-up, FreeBSD/Linux internals
Understanding of Ethernet, OTN, SONET etc. technologies desired
Strong technical, analytical, and problem-solving skills
Strong in C, C++ programming, OO analysis & design, data structures and system debugging skills
Good understanding of firmware, hardware level details for Optics, PCIe, SPI, I2C, Retimers, FPGA, CPLD, MDIO, Flash Driver
Prior software development experience on networking products would be a plus

Job Responsibility

Designs, develops, troubleshoots and debugs software programs for software enhancements and new products
Develops software including operating systems, compilers, routers, networks, utilities, databases and Internet-related tools
Determines hardware compatibility and/or influences hardware design
Board-bring up related experience
10G, 40G, 100G and 400G interface related platform software
Platform infrastructure related software like Chassis/line card, fabric, Optics, HA etc.
Networking knowledge of L2, L3, Packet forwarding etc.
Responsible for these product developments in the platform area in either JunOS or Junos Evoled based software architecture
Work closely with system and solution test teams to ensure products/solutions delivered are with highest quality
Work closely with HPE Technical Assistance Team for providing engineering assistance in supporting critical customer escalations for customer deployments

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Staff Software Engineer

As a Staff Forward Deployed Engineer (FDE) at Invisible, you'll lead high-impact...

Location

United States , Austin; New York; San Francisco Bay Area; Washington DC–Baltimore

Salary:

213000.00 - 300000.00 USD / Year

Invisible Technologies

Expiration Date

Until further notice

Requirements

8+ years of software engineering experience, including significant time spent building data, ML, or backend systems
Deep proficiency in Python with hands-on experience using Hugging Face, LangChain, OpenAI, Pinecone, and related ecosystems
Skilled in full-stack and API-based deployment patterns, including Docker, FastAPI, Kubernetes, and cloud environments (GCP, AWS)
Experienced with workflow orchestration libraries, pub/sub systems (Kafka), and schema governance
Expertise in data governance and operations, including Unity Catalog and policy management, cluster/job orchestration, data contracts and quality enforcement, Delta/ETL pipelines, and replay processes
Strong product and system design instincts — you understand business needs and how to translate them into technical architecture
Experience building usable systems from messy data and ambiguous requirements
Excellent communication and client-facing skills
you’ve led conversations with technical and non-technical stakeholders alike
Proven experience owning projects from scoping through deployment in ambiguous, high-stakes environments

Job Responsibility

Partner with delivery and executive stakeholders to scope, design, and lead implementation of AI-driven solutions
Identify transformational opportunities in messy, ambiguous workflows and turn them into repeatable systems
Lead architecture design and trade-off discussions across performance, scalability, cost, and reliability
Own projects from first discovery call through full deployment — including client-facing delivery, internal coordination, and post-launch iteration
Build shared infrastructure, reusable components, and internal playbooks to level-up the team
Coach and mentor mid-level engineers and help shape the culture of forward-deployed AI engineering at Invisible

What we offer

bonus
equity
benefits

Fulltime

Software Engineer Staff

The SD-WAN engineering team works on a highly scalable, distributed SDWAN applic...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

B.S or M.S. in Computer Science, Electrical Engineering, Computer Engineering, or a related technical field
7+ years of experience developing software or hardware-based datapaths
Working experience with DPDK, VPP or other software datapath frameworks
Solid C++ developer and debugging skills
Ability to deliver clean, modular code quickly and efficiently
Experience building and shipping large-scale, reliable, highly distributed systems
Excellent debugging and optimization skills
Attention to detail and ability to solve complex customer problems
Own solutions end-to-end and driving the design, development, and deployment process
Computer Science fundamentals in object-oriented design, problem solving, and complexity analysis

Job Responsibility

Contribute to the design and development of an optimized, high-speed software-based forwarding plane
Network software running on both hardware appliances and virtual machines that provide zero touch connectivity to Mist-managed network and SD-WAN functions
Drive development from technology selection to product delivery, collaborating with product managers and product designers all along the way to give our users the best possible experience
Identify and improve the efficiency, scalability, operability of the product
Participate in design and code reviews
Guiding on technical design

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Software Engineer Staff - Platforms/System Software Development

Designs, develops, troubleshoots and debugs software programs for software enhan...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor’s or Master’s degree in Computer Science or a related field, with 5+ years of experience in platforms/system software development
Strong technical, analytical, and problem-solving skills
Proficiency in C, C++, embedded systems, and Linux kernel/driver development
Experience working close to hardware, including device drivers, system bring-up, and Linux/OS fundamentals
Expertise in troubleshooting and debugging complex issues
Knowledge and experience with firmware, optics, SPI, retimers, FPGA, CPLD, MDIO, Ethernet interfaces (10GE - 400GE), timing protocols (SyncE, PTP), SerDes, fabric management, and chassis management are preferred
Understanding of system hardware, including buses, hardware queues/FIFOs, interrupts, BIOS, PCIe, I2C, etc., is a plus
Experience with new hardware and/or ASIC bring-up
Experience designing fault-tolerant and resilient systems is highly desirable
Excellent debugging skills and experience with various software, hardware, and memory debugging tools

Job Responsibility

Work with cross-functional teams to develop detailed software functional specifications, articulate system/software architecture specifications, for product features, to meet product requirements
SW development in the areas of platform infrastructure, device drivers, kernel, chassis control, device management, link, and interface management
Carry out detailed design and implementation, unit testing, integration of packet forwarding, related device/kernel drivers, and other related software components for products and features
Work closely with system and solution test teams to ensure correct and complete verification of software and components, for the feature to meet real-life network deployments
Work closely with Juniper Technical Assistance Team, for providing engineering assistance in supporting critical customer escalations for customer deployments

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Software Engineer Sr Staff - Platforms Developer

Designs, develops, troubleshoots and debugs software programs for software enhan...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor’s or master’s degree in computer science, electronics, telecommunication engineering, or a related discipline
14 to 19 years of experience in networking and system software development
Proficiency in C and C++ programming
Familiarity with data structures and system debugging techniques
Expertise in Host Complex, System Peripherals & Drivers: CPU complex (x86)
PCIe, SPI, I2C, MDIO
FPGA, CPLD, Flash Drivers
Expertise in Ethernet Interfaces (ranging from 1Gig to 400G+, including 800G, 1.6T), MacSec, Timing, Optics (SFP, QSFP, QDD, OSFP)
Expertise in High-speed packet forwarding with network processors, PHYs, and SerDes
Cloud Architectures

Job Responsibility

Collaborate with product managers, architects, and other engineers to define software requirements and specifications
Design, implement, and maintain networking and system software components using C and C++ programming languages
Conduct object-oriented analysis and design to ensure robust and scalable solutions
Debug complex system-level issues, leveraging your deep understanding of fundamental OS concepts (especially in Linux or similar operating systems)
Participate in hardware and system-level design discussions, ensuring carrier-class software development
Work with Linux device drivers, system bring-up, and the Linux kernel
Navigate large codebases effectively
Apply strong technical, analytical, and problem-solving skills to enhance software performance and resilience
Utilize scripting technologies and modern DevOps practices
Collaborate with cross-functional teams, including networking, embedded platform software, and hardware experts

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Staff Backend Engineer, Speech AI

Our intelligent runtime must seamlessly connect to foundational models to power ...

Location

United States , Mountain View

Salary:

200000.00 - 300000.00 USD / Year

Inworld AI

Expiration Date

Until further notice

Requirements

A BA/BS degree in Computer Science or a related technical field, or equivalent practical experience
5+ years of professional experience in software development, with a proven track record of shipping high-quality, user-facing products
Strong product sense and an ability to think critically about user experience and business impact
Demonstrated experience in building and scaling production-grade backend APIs and distributed systems
Strong proficiency in Python and professional experience with one or more of the following: Java/Kotlin, or Go
Hands-on experience with containerization (Docker) and deploying services on orchestration platforms like Kubernetes
A solid foundation in data structures, algorithms, and system design

Job Responsibility

Own features end-to-end, from collaborating on the initial concept with product managers to shipping and monitoring the final product
Translate product requirements and user needs into robust, scalable, and maintainable backend services and APIs
Design, build, and launch user-facing APIs and backend systems in Python, Java/Kotlin, and Go that deliver seamless voice experiences
Partner closely with Product Managers and ML engineers to define scope, identify technical trade-offs, and drive the product roadmap forward
Write high-quality, production-grade code that powers real-time audio processing, model inference, and complex data pipelines
Champion engineering and product excellence, with a focus on delivering tangible value to our users quickly and iteratively

What we offer

bonus
equity
benefits
relocation assistance

Fulltime

Staff Forward Deployed Engineer

Intercom

Location:
United Kingdom , London

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
December 27, 2025

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