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Staff Engineer - Customer Onboarding

United States, Chicago Employment contract 235000.00 - 317000.00 USD / Year · Job Posted May 29, 2026
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Job Description

As a Staff Engineer for Onboarding, you will lead the evolution of the Adyen merchant journey into a seamless, high-velocity activation layer. You are an Applied AI Specialist who views onboarding as an Intelligent Extraction and Reasoning problem, using LLMs to interpret merchant documents and automate complex KYC/Risk mapping. You will design the architecture that turns complex regulatory and business requirements into a zero-friction activation experience for merchants.

Job Responsibility

  • Drive Activation Velocity: Lead the architecture for our global onboarding systems.
  • Bridge Policy & Code: Act as the technical architect where business logic meets regulatory requirements.
  • Product Strategy: Proactively shape the strategic roadmap in partnership with the Director of Engineering, other Staff Engineers, and Product teams.
  • Global Standardization: Mentor engineers to drive technical standards that ensure the user journey is compliant and performant across all regions.

Requirements

  • Systems Architect: You think in terms of merchant journeys and system bottlenecks. You have a track record of building resilient, distributed systems.
  • Compliance-Minded: You have a deep understanding of security-by-design, specifically as it relates to KYC, identity verification, and regulated data handling.
  • Full-Stack Powerhouse: Deeply proficient in Java and experienced in building high-concurrency API architectures.
  • Applied AI Experience: You have experience (or a deep technical interest) in building production-grade interfaces powered by LLMs, including harnesses, policy enforcement, evals, RAG architectures and secure data handling.
  • Entrepreneurial & Autonomous: You can navigate a large, global organization to align diverse teams (Risk, Operations, Product) on a unified technical vision for onboarding.

What we offer

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