Staff E-TAC Engineer

• Enable TAC support teams by providing deeper technical expertise and guidance for Next-Gen Firewall (NGFW) PAN-OS platforms
• Work directly with Engineering on cutting-edge new product development
• Develop and deliver advanced training materials for TAC support and Engineering teams
• Develop troubleshooting focused tools and scripts to help solve customer issues and support the product
• Work with TAC to provide expert-level technical support of customer issues that involve complex WAN architectures and network security
• Own critical and executive level issues for LAN/WAN and NGFWs
• Identify problems and take actions to fix them across support and product life cycles

• Minimum of 9 years of professional experience
• Technical Support experience supporting enterprise customers with complex LAN/WAN environments
• Deep understanding of TCP/IP and advanced knowledge of LAN/WAN technologies
• Expertise with general routing/switching, Routing protocols (e.g BGP, OSPF), branch and data center architectures
• Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL
• Experience with Palo Alto Networks products is highly desired
• Understand how data packets go through a box
• Excellent communication skills with the ability to deliver highly technical informative presentations
• Proficiency in creating technical documentation using applications such as Powerpoint/Google Slides or knowledge-base/intranet platforms such as Lumapps, Jive or Confluence
• Willing to work flexible times including occasional weekends and evenings

Familiarity with C, Python, and other scripting languages is a plus