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Staff E-TAC Engineer

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Palo Alto Networks Italia

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Location:
India , Bengaluru

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

The Engineering TAC (ETAC) team is a small global team and an exciting crossroads between Technical Assistance Center (TAC) and Engineering. This team is uniquely empowered to drive decisions and to be the thought leaders within the Global Customer Support organization at Palo Alto Networks.

Job Responsibility:

  • Enable TAC support teams by providing deeper technical expertise and guidance for Next-Gen Firewall (NGFW) PAN-OS platforms
  • Work directly with Engineering on cutting-edge new product development
  • Develop and deliver advanced training materials for TAC support and Engineering teams
  • Develop troubleshooting focused tools and scripts to help solve customer issues and support the product
  • Work with TAC to provide expert-level technical support of customer issues that involve complex WAN architectures and network security
  • Own critical and executive level issues for LAN/WAN and NGFWs
  • Identify problems and take actions to fix them across support and product life cycles

Requirements:

  • Minimum of 9 years of professional experience
  • Technical Support experience supporting enterprise customers with complex LAN/WAN environments
  • Deep understanding of TCP/IP and advanced knowledge of LAN/WAN technologies
  • Expertise with general routing/switching, Routing protocols (e.g BGP, OSPF), branch and data center architectures
  • Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL
  • Experience with Palo Alto Networks products is highly desired
  • Understand how data packets go through a box
  • Excellent communication skills with the ability to deliver highly technical informative presentations
  • Proficiency in creating technical documentation using applications such as Powerpoint/Google Slides or knowledge-base/intranet platforms such as Lumapps, Jive or Confluence
  • Willing to work flexible times including occasional weekends and evenings

Nice to have:

Familiarity with C, Python, and other scripting languages is a plus

Additional Information:

Job Posted:
January 19, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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