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Staff Developer Success Engineer

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Temporal

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Location:
United States

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

170000.00 - 215000.00 USD / Year
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Job Description:

The Staff Developer Success Engineer will be the frontline technical expert for our developer community. You will help users deploy and scale Temporal in cloud-native environments. You will also troubleshoot complex infrastructure issues, optimize performance, and develop automation solutions. This role is ideal for someone who thrives on solving distributed systems challenges and improving the developer experience.

Job Responsibility:

  • Be the frontline technical expert for our developer community
  • Help users deploy and scale Temporal in cloud-native environments
  • Troubleshoot complex infrastructure issues, optimize performance, and develop automation solutions
  • Work with cloud-native, highly scalable infrastructure spanning AWS, GCP, Kubernetes, and microservices
  • Participate in on-call rotations to support production deployments and provide timely responses to critical issues
  • Work directly with developers to debug complex infrastructure issues, optimize cloud performance, and enhance reliability for Temporal users
  • Develop observability solutions (Grafana, Prometheus), improve networking (load balancing, DNS, ingress/egress), and automate infrastructure operations (Terraform, IaC)
  • Independently drive technical solutions, whether debugging complex production issues or designing infrastructure best practices
  • Engage directly with developers, engineering teams, and product teams to understand infrastructure challenges and provide solutions
  • Influence platform improvements, from enhancing observability tooling to developing self-service infrastructure solutions
  • Serve as a bridge between developers and infrastructure

Requirements:

  • 9+ years of experience as a developer, preferably fluent in one or more of the following languages: Python, Java, Golang, TypeScript
  • Experience with deployment and managing medium to large-scale architectures (e.g., Kubernetes or Docker)
  • Experience with monitoring tools such as Prometheus and Grafana and troubleshooting performance and availability issues
  • Minimum of one year experience in an internal or external customer-facing role
  • Passion for helping others regardless of who they are or how they act
  • Experience working with or as part of remote teams
  • Strong written and verbal communication skills
  • Seek to understand first, lead with data, and rely on facts

Nice to have:

  • Previous experience in customer-facing positions such as a professional services consultant, solutions architect, customer engineer, etc.
  • Experience with security certificate management and implementation
  • Ability to understand use cases and translate them into Temporal design decisions and architecture best practices
  • Technologies: EKS, GKE, Kubernetes, Prometheus, Grafana, OpenTracing, Terraform/Ansible/CDK
What we offer:
  • Unlimited PTO, 12 Holidays + 2 Floating Holidays
  • 100% Premiums Coverage for Medical, Dental, and Vision
  • AD&D, LT & ST Disability, and Life Insurance (Standard & Supplemental Available)
  • Empower 401K Plan
  • Additional Perks for Learning & Development, Lifestyle Spending, In-Home Office Setup, Professional Memberships, WFH Meals, Internet Stipend and more
  • $3,600 / Year Work from Home Meals
  • $1,500 / Year Career Development & Learning
  • $1,200 / Year Lifestyle Spending Account
  • $1,000 / Year In-Home Office Setup (In addition to Temporal issued equipment)
  • $500 / Year Professional Memberships
  • $74 / Month Reimbursement for Internet
  • Calm App Subscription for Mental Health & Wellness

Additional Information:

Job Posted:
December 12, 2025

Employment Type:
Fulltime
Work Type:
Remote work
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