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AMD Logo AMD · Sales

Staff Customer Operations Specialist

Taiwan, Taipei City · Job Posted May 05, 2026
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Job Description

The Staff Customer Operations Specialist is responsible for efficiently and effectively managing overall operations between AMD and accounts. They maintain a thorough knowledge of the customers' business and strategies. The Staff Customer Operations Specialist builds and sustains strong relationships at operational and managerial levels within both the Customer's and AMD's organization. They leverage these relationships to manage expectations, improve operations, and resolve order, supply, delivery, forecast and other operational issues.

Job Responsibility

  • Mentor other team members
  • Develop strategic relationships with the customer
  • Address customer's inquiries
  • Collaborate internally and externally to prevent issues
  • Provide operational support for service level changes, contract negotiations, amendments, new supply fulfillment models
  • Provide supply guidance to minimize risk and maximize AMD and customer success
  • Collaborate with customers to drive process improvement and minimize operational costs
  • Represent Customer Operations in customer quarterly business reviews and operational meetings
  • Manage order exceptions and impediments
  • Review supply picture, scheduling status and collaborate with internal teams
  • Compiles and analyzes internal KPIs, customer, and operational metrics
  • Support revenue attainment, projections, and End of quarter update
  • Utilize customer reports to analyze account and AMD performance
  • Validate and enter orders, and returns ensuring accuracy and compliance
  • Review RMA requests, manage exceptions, and discrepancies
  • Optimize customer experience by increasing utilization of automated systems
  • Collaborate with cross-functional teams to drive process improvements and efficiencies

Requirements

  • Bachelor's degree and at least 7 years related industry experience
  • Proficient in English: listening, speaking, reading and writing
  • Capable of contributing to process improvement through solid knowledge of business practices and procedures
  • Possess strong problem-solving skills including anticipating issues and implementing solutions
  • Develop strong relationships to increase customer satisfaction with internal and external customers
  • Ability to clearly articulate (written and verbal) ideas and solutions across a global organization
  • Possess high level of analytical skills using various tools and methodologies
  • Exhibits strong level of leadership and accountability
  • Seeks to continually improve themselves
  • Flexible and able to manage through ambiguous circumstances
  • Working knowledge of SAP, Copilot, RPA is preferred
  • Ability to work independently with minimal direct supervision

Nice to have

Working knowledge of SAP, Copilot, RPA is preferred

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