Staff Customer Operations Specialist

• Mentor other team members
• Develop strategic relationships with the customer
• Address customer's inquiries
• Collaborate internally and externally to prevent issues
• Provide operational support for service level changes, contract negotiations, amendments, new supply fulfillment models
• Provide supply guidance to minimize risk and maximize AMD and customer success
• Collaborate with customers to drive process improvement and minimize operational costs
• Represent Customer Operations in customer quarterly business reviews and operational meetings
• Manage order exceptions and impediments
• Review supply picture, scheduling status and collaborate with internal teams
• Compiles and analyzes internal KPIs, customer, and operational metrics
• Support revenue attainment, projections, and End of quarter update
• Utilize customer reports to analyze account and AMD performance
• Validate and enter orders, and returns ensuring accuracy and compliance
• Review RMA requests, manage exceptions, and discrepancies
• Optimize customer experience by increasing utilization of automated systems
• Collaborate with cross-functional teams to drive process improvements and efficiencies

• Bachelor's degree and at least 7 years related industry experience
• Proficient in English: listening, speaking, reading and writing
• Capable of contributing to process improvement through solid knowledge of business practices and procedures
• Possess strong problem-solving skills including anticipating issues and implementing solutions
• Develop strong relationships to increase customer satisfaction with internal and external customers
• Ability to clearly articulate (written and verbal) ideas and solutions across a global organization
• Possess high level of analytical skills using various tools and methodologies
• Exhibits strong level of leadership and accountability
• Seeks to continually improve themselves
• Flexible and able to manage through ambiguous circumstances
• Working knowledge of SAP, Copilot, RPA is preferred
• Ability to work independently with minimal direct supervision

Working knowledge of SAP, Copilot, RPA is preferred