Staff Customer Operations Engineer

At Cloudera, we empower people to transform complex data into clear and actionable insights. With as much data under management as the hyperscalers, we're the preferred data partner for the top companies in almost every industry. Powered by the relentless innovation of the open source community, Cloudera advances digital transformation for the world’s largest enterprises. Cloudera Israel is looking for a Customer Operations Engineer (COE) to join our thriving technical community and growing business in Israel as part of the Defense Sector team (MOD). You will join a friendly and supportive team, working together to bring the best of bread On-Prem solutions to our Defense Sector customers. Cloudera delivers a hybrid data cloud for any data, anywhere, from the Edge to AI. If the idea of making bleeding-edge data and analytics easy and accessible for everyone excites you, we want you on our team! Cloudera seeks a proactive, collaborative, curious, and customer-oriented Technical Support Engineer to join our Frontline Support organization. The person will be responsible for understanding customer issues and providing support with empathy and a sense of urgency following our tried and tested Cloudera Diagnostic Methodology. Customer Operations Engineers develop solid business, interpersonal, and technical skills in our open and collaborative environment to deliver the highest quality services to our valued customers.