Staff Customer Engagement Manager Job at Alation

Staff Product Manager, Self Managed

As a Staff Product Manager for Materialize Self-Managed, you’ll drive the succes...

Location

United States , New York

Salary:

220000.00 - 280000.00 USD / Year

Materialize

Expiration Date

Until further notice

Requirements

5+ years of B2B product management experience
3+ years on infrastructure products
2+ years of software engineering or SRE experience
Deep understanding of cloud infrastructure, security & compliance
Excellent technical communication skills, with the ability to engage in architecture discussions with customers
Bachelor’s degree required, with a computer science degree highly preferred
MBA is a plus

Job Responsibility

Define the strategy of your product area and work collaboratively across engineering, sales & marketing to ensure you deliver on it
Become the authoritative expert in your product area — both internally and externally — by conducting market research, learning from our customers, and using the product yourself
Proactively manage a portfolio of small and big projects, while balancing short-term goals against long-term vision
Drive the understanding of user pain points with the current product, and aim to reduce the sophistication required for our customers to be successful
Instrument, monitor, and report on your product area, prioritizing and delivering on improvements where necessary
Come to our New York City office, in Astor Place, 3+ days a week

Fulltime

Catering Engagement Manager

We are seeking a dynamic and strategic Catering Engagement Manager to play a key...

Location

United Kingdom , London

Salary:

35000.00 GBP / Year

Holroyd Howe

Expiration Date

Until further notice

Requirements

Experience in marketing, pupil engagement, and enrichment
Up-to-date knowledge of current food trends
A genuine passion for food, nutrition, and exceptional customer service
Strong understanding of Food, Health & Safety standards
Exceptional time management and organisational skills
Excellent verbal communication and interpersonal abilities
Confident in social media management and digital marketing, with the ability to create engaging content and drive stakeholder engagement
Right to Work in the UK
Enhanced Disclosure and Barring Service (DBS) check, including a Barred List check

Job Responsibility

Act as the key liaison between pupils, staff, and the catering team, ensuring pupil voice and feedback actively shape the dining offer
Develop and lead a structured programme of engagement through pupil food councils, themed events, and wellbeing campaigns
Champion a welcoming, hospitality-focused dining environment that reflects the school’s ethos and premium standards
Expand engagement from one-off activities to an ongoing strategic programme
Lead engagement activities to promote healthy eating and wellbeing across both prep and senior schools
Collect and analyse feedback through surveys, meetings, and suggestion boxes to inform menu development
Prepare and format menus for display, digital platforms, and termly publications
Assist in developing hospitality and fine dining menus for school events, open days, and external functions
Support the organisation of sports and parent teas, ensuring menus, presentation, and service meet school expectations
Ensure all allergen and dietary information is accurate and clearly communicated across all catering areas

What we offer

Pro-rata holiday allowance
3 volunteering days to give back to causes you care about
3 days grandparent leave for those special family moments
24 weeks enhanced maternity leave
Bespoke training & development opportunities
Pension & life insurance
Discounts on high street brands, cinema & holidays via the Perkbox App
Wellbeing hub & access to employee assistance programme
Free meals while at work
Career development & HIT Apprenticeships for all experience levels

Fulltime

Product Manager Staff

HPE is seeking a Product Manager Staff to join our team working on the Apstra pr...

Location

India , Bangalore

Salary:

Not provided

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

BS in Computer Science, Engineering, or related field
Experience in product management or related field, with a focus on networking or data center technologies
Understanding of data center networking architectures, protocols, and trends
Experience with intent-based networking, automation, and multivendor environments
Experience with data analytics and dashboards
Strong analytical and problem-solving skills, with the ability to make data-driven decisions
Excellent communication and presentation skills, with the ability to articulate complex technical concepts to various audiences
Proven track record of successfully launching and growing enterprise software products
Experience with development methodologies and product management tools

Job Responsibility

Lead the product strategy and roadmap for Apstra, aligning with overall company goals and market demands
Collaborate with engineering teams to define and prioritize new features and enhancements
Gather and analyze customer feedback, market trends, and competitive intelligence to inform product decisions
Create detailed product requirements and specifications for new features and capabilities
Work closely with sales and marketing teams to develop positioning, messaging, and go-to-market strategies
Engage with customers and partners to understand their needs and communicate Apstra's value proposition
Manage the product lifecycle from conception to launch, including pricing and packaging decisions
Present product updates and roadmaps to internal stakeholders and external customers

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Staff Product Manager

As a Staff Product Manager for Screenings and Verifications, you will build new ...

Location

United States , San Francisco

Salary:

207000.00 - 244000.00 USD / Year

Checkr

Expiration Date

Until further notice

Requirements

7+ years of experience in product management, especially in SaaS and Enterprise SaaS products
Proven track record of developing and implementing successful product strategies in a SaaS environment
Strong experience in pricing strategy and enterprise customer engagement
Excellent verbal and written communication skills with the ability to engage stakeholders at all levels and across departments
A data-driven mindset with strong analytical skills
Track record of partnering with engineering teams to establish an impactful prioritized product roadmap
Bachelor’s degree in a relevant field

Job Responsibility

Define and deliver a compelling roadmap that delivers value for enterprise customers
Develop new screening and verification products tailored to specific customer segments
Enhance existing screening processes, focusing on candidate, employer, and internal operations experiences
Define and execute pricing & packaging strategies for new and existing products
Engage in discovery and direct communication with enterprise customers to understand their needs and requirements to inform product strategy and roadmap
Collaborate with cross-functional teams including engineering, design, operations, marketing, analytics, sales, solutions engineering, and customer success to implement product goals and strategies
Document detailed requirements, including functional specifications, APIs, data mappings, and experience guidelines
Analyze quantitative and qualitative insights to inform products, ensuring alignment with market needs
Monitor and work with external vendors to advance your products
Monitor industry trends and competitor activities to continually enhance our market positioning

What we offer

A fast-paced and collaborative environment
Learning and development allowance
Competitive cash and equity compensation and opportunity for advancement
100% medical, dental, and vision coverage
Up to $25K reimbursement for fertility, adoption, and parental planning services
Flexible PTO policy
Monthly wellness stipend, home office stipend

Fulltime

Customer Success Manager

As the Customer Success Manager, you will be the driving force behind the perfor...

Location

United Kingdom , Cardiff

Salary:

Not provided

Capital on Tap

Expiration Date

Until further notice

Requirements

Proven experience leading a team focused on Learning & Development or Real-Time Coaching within a fast-paced Customer Service or Contact Centre environment, ideally in Financial Services
Demonstrable expertise in learning principles, instructional design, and facilitating engaging training sessions for diverse audiences
Strong coaching and mentoring skills, with the ability to influence performance and drive behaviour change through feedback and support
Experience in operational scheduling, rota management, and workload planning for a dynamic support function
A strategic mindset coupled with strong analytical skills, capable of using performance data to shape coaching strategies
Excellent communication skills, capable of delivering complex information clearly and concisely to frontline staff and senior leaders
A proactive, organised, and resilient leader who thrives in a role where stability, speed, and quality are paramount

Job Responsibility

Lead, mentor, and manage a team of Specialists, conducting regular one-to-ones, performance reviews, and setting clear objectives focused on quality and speed to proficiency
Design and manage team rotas and scheduling to ensure full coverage for training delivery, RTC, and frontline support duties
Own and oversee the L&D strategy, including onboarding, continuous improvement, and knowledge gaps analysis
Directly manage the design, review, and continuous update of training materials, SOPs, and facilitation guides to ensure accuracy, compliance, and engagement
Oversee the successful execution of new starter onboarding programs, ensuring all agents achieve competency and compliance standards
Coordinate the transition of new hires from training to live support with structured guidance and real-time intervention
Own the Real-Time Coaching (RTC) strategy, ensuring specialists conduct effective live listens and provide immediate, impactful support to agents handling calls, chats, and emails
Analyse quality scores and performance data to identify systemic coaching needs, designing targeted interventions to elevate frontline performance and customer satisfaction
Drive continuous improvement by ensuring the team delivers timely, high-impact briefings and knowledge updates to all relevant operational teams
Act as the primary point of contact between Operations and the L&D/Coaching team, ensuring alignment on key priorities, performance gaps, and rollout of new initiatives

What we offer

Private Healthcare including dental and opticians services through Vitality
Worldwide travel insurance through Vitality
Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
Salary Sacrifice Pension Scheme up to 7% match
Octopus EV Salary Sacrifice Scheme
28 days holiday (plus bank holidays)
Annual Learning and Wellbeing Budget
Enhanced Parental Leave
Cycle to Work Scheme
Season Ticket Loan

Fulltime

Business Escalation Manager

The Business Escalation Manager is a key role within Aruba’s Global Service Orga...

Location

United States

Salary:

89400.00 - 206500.00 USD / Year

Hewlett Packard Enterprise

Expiration Date

Until further notice

Requirements

Bachelor's degree in Business Information Systems, Business Administration, Finance, Engineering or related fields
5+ Years of experience in customer/business escalations, engineering/premium support or related service delivery roles
Program/Project Management of critical/class issue management in a cross-functional and highly charged business and technical environment
Excellent understanding of Long Term Planning and Revenue Recognition initiatives/processes
Excellent ability to engage with various teams (Sales, R&D, Field, Partner, 3rd Party etc.,) and Customer Executives directly to facilitate both technical and business long term solutions
Must be able to ensure acceptable and continual progress by influencing, negotiating, communicating, and delegating during technical/business collaboration when necessary
Must support and promote a whatever-it-takes, customer-first culture during issue resolution while ensure HPE Aruba business goals are met
Must have outstanding communication skills both verbal and written that will be used in dealing directly with key customers, stakeholders and other 3rd parties and all levels of HPE Aruba executive staff
Ability to work in a highly charged, fast paced and challenging environment and still maintain an effective balance of customer advocacy with Aruba’s business goals

Job Responsibility

Assess financial risk/reward against customer satisfaction and business continuation with HPE Aruba Business Goals (ROI) for Critical Account Management engagement
Work with Sales and Account Teams on other alternatives when an ROI doesn’t support Critical Account engagement
Build reports, and presentations etc., of extremely high quality that reflect KPI’s for our Critical Account Programs and reflect status of any active customers in these programs
Analyze and make key changes when measures and progress trends below goals and objectives aren’t being met for the Customer Engagement Team
Guide Critical Account Manager’s in the generation of Get-Well plans and active management of Critical Accounts for the best ROI
Drive Up-Sell opportunities if warranted as part of an escalation prevention strategy
Take on the management of a Critical Account Management in situations where Business Risk presents the highest impact to HPE Aruba Business goals
Provide frequent and highly succinct and technically accurate communications on progress to customers and all levels of executive leadership
Identify systemic and pervasive issues related to products, processes, services and sales and drive closed loop corrective actions to prevent reoccurrences
Adapt to ever changing challenges and use creative thinking and versatility to still ensure a win-win outcome

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Fulltime

Staff Data Scientist, Inference - Customer Support

As a Staff Data Scientist working on Inference in CS, you will have the opportun...

Location

United States

Salary:

194000.00 - 240000.00 USD / Year

Airbnb

Expiration Date

Until further notice

Requirements

9+ years of relevant industry experience (e.g. data scientist, tech lead, junior faculty)
Master’s degree or PhD in relevant fields
Strong fluency in Python, SQL
Familiarity with causal inference and experimentation and a desire to continue to learn
Proven ability to communicate clearly and effectively to audiences of varying technical levels
Proven mix of strong intellectual curiosity with high level of pragmatism and engagement with the technical community

Job Responsibility

Lead DS efforts building segmentation features for CS including data exploration, optimization and model prototyping
Work collaboratively with cross functional partners including software engineers, product managers, operations and research, to refine requirements for segmentation models, drive scientific decisions, and quantify impact
Develop simulations to validate the impact of potential product and operational changes to the business
Design and utilize new experiment frameworks to measure the effectiveness feature launches, even when A/B tests are infeasible
Regularly present work internally at monthly meetings to technical, engineering and product stakeholders to iterate and generate excitement on roadmap progress
Bring new ideas to the team which can improve the operational efficiency of customer support at airbnb

What we offer

bonus
equity
benefits
Employee Travel Credits

Fulltime

Support Operations Technical Program Manager

We are seeking a highly skilled, dynamic, and motivated Technical Program Manage...

Location

United States , RTP

Salary:

Not provided

VAST Data

Expiration Date

Until further notice

Requirements

Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field
Minimum of 5 years of experience in technical program management or project management, preferably in a customer support or operations environment
Experience with support tools and technologies is highly desirable
Technical Acumen: Solid technical background with experience in data storage, software development, or IT operations is advantageous
Proven track record of successfully managing complex technical programs and projects
Demonstrated ability to structure and assess problems, execute high-level directives, and manage program impacts
Proven track record in program management, execution, change management, and cross-functional stakeholder management
Strong executive presence, communication, and facilitation skills, with experience engaging and partnering at all levels, including executives
Strength in researching, understanding, distilling, and communicating complex business issues, ideas, and analyzing business impact
Familiarity with/drive the Agile development and release methodologies, especially for the automation of business processes and improvements/redesigns

Job Responsibility

Lead and manage technical support programs, helping to organize and track work via sprints or otherwise holding CS team members accountable for incremental progress
Manage prioritized projects outlined in the Customer Success roadmap
Collaborate with cross-functional teams ( including R&D, product management, and sales) to drive successful program adoption, KPIs and iterative improvements
Develop and maintain key performance indicators (KPIs) to measure the effectiveness of the programs you own
Provide regular reports and insights to senior management and the customer support team to communicate progress and blockers
Identify opportunities for process improvements within customer support and own follow-up where needed
Implement best practices to optimize efficiency, responsiveness, and overall customer satisfaction
Streamline and simplify manual and repeatable work for Customer Success team members and business partners who engage with us
Keep CS runbooks and SOPs up-to-date
Communicate between customer support and engineering teams

Fulltime

Staff Customer Engagement Manager

Alation

Location:
United States

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
January 10, 2026

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Staff Customer Engagement Manager

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Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:January 10, 2026

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