Staff Contact Center Service and Sales Representative Premier, HSBC

HSBC

Location:
Indonesia, Jakarta

Category:
Call Center

Contract Type:
Not provided

Salary:

Not provided

Save Job

Apply Position

Job Description:

Customer Value Management is vital in maintaining HSBC’s position as a provider of world-class wealth and personal banking solutions, directing business development with a focus on customers. The team works to ensure the most appropriate pricing, products and promotions are directed to the most relevant customers, concentrating on building value, treating customers fairly and creating a seamless customer experience.

Job Responsibility:

Trained to handle contacts from customers across multiple products and propositions (Premier segment)
has career progressed into a specialist role within the contact center such as but not limited to call escalations, customer retention, high value sales which require specialty underwriting and/or accreditation skills
Provides high quality service to achieve maximum customer satisfaction by resolving the customer query at first contact and mentor peers to achieve the same
Listens to the customer and establishes needs to offer relevant products
Takes ownership and initiative to complete necessary research and customer follow up or direct the customer to the appropriate department for resolution
Responsible for achieving individual key performance indicators whilst maintaining quality and compliance

Requirements:

Indonesia Citizen only
Male or Female
Have education standard to at least barchelor degree and be of a legal working age
Proficient in language(s) required by the process
Open to working flexible shifting schedules
Flexible, customer centric and have the ability to thrive in a team environment seeking feedback and open to development
Takes pride in delivering what is promised in line with the customer and service expectations
Wants to do a good job, concerned about getting it right for the customer and checks everything is in order
Ability to have analitical skill, faster & effective problem solving skills
Ability to to build closer relationships & manage customer expectations
Ability to work in a high-volume, fast paced environment is required
Proficiency with personal computers and basic software packages and specialised applications
Excellent communication skills and is polite and friendly at all times
Displays patience and empathy

What we offer:

HSBC is committed to building a culture where all employees are valued, respected and every opinion counts
We take pride in providing a workplace that fosters professional development, flexible working, and opportunities to grow within an inclusive and diverse environment

Additional Information:

Job Posted:
July 23, 2025

Expiration:
August 23, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Staff Contact Center Service and Sales Representative Premier

HSBC

Location:Indonesia, Jakarta

Category:Call Center

Contract Type:Not provided