Staff CICS Support Engineer, CVS Health

CVS Health

Location:
United States, Hartford

Category:
IT - Administration

Contract Type:
Employment contract

Salary:

118450.00 - 284280.00 USD / Year

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Job Description:

CVS Health is seeking a Staff CICS Support Engineer to ensure the stability and efficiency of its Customer Information Control System (CICS) environment. Responsibilities include CICS system administration, troubleshooting, change management, and performance optimization. Collaborate with cross-functional teams and maintain accurate documentation. A bachelor’s degree or equivalent experience is required along with 7+ years of mainframe infrastructure support experience.

Job Responsibility:

Conduct routine maintenance tasks to guarantee the optimal functioning of the CICS environment
demonstrate proficiency in promptly identifying and resolving issues within the CICS infrastructure
collaborate with cross-functional teams to troubleshoot and address problems effectively, ensuring minimal impact on business operations
implement changes to the CICS environment, adhering to established change management processes
evaluate the impact of changes and ensure seamless integration into the existing infrastructure
proactively monitor and optimize the performance of CICS components
identify opportunities for improvement and work on enhancements to maintain a high level of system efficiency
maintain accurate and up-to-date documentation for the CICS infrastructure, including configurations, procedures, and troubleshooting guides
ensure that knowledge is shared and accessible across the team
work closely with other IT teams such as application development, database administration, and operations to foster collaboration and ensure alignment of CICS infrastructure with overall IT goals

Requirements:

7+ years of overall experience in the support of mainframe infrastructure software products such as: CICS Transaction Server, CICS Transaction Gateway, CICSPlex Systems Manager, and z/OS Connect in a large-scale mainframe environment
5+ years of experience in CICS system administration within a large mainframe environment
5+ years of experience in multi-platform application support and performance tuning
3+ years of experience reading and/or programming with COBOL
bachelor’s degree or equivalent experience (HS diploma + 4 years relevant experience)

Nice to have:

Proficiency in troubleshooting and resolving CICS-related issues
strong understanding of CICS architecture and its integration with other systems
familiarity with change management processes and best practices
excellent communication skills for effective collaboration with cross-functional teams
strong interpersonal and communication skills to work in a team environment
familiarity with Splunk
experience with CICS Explorer
experience with diagnosis and debugging of applications

What we offer:

Affordable medical plan options
a 401(k) plan (including matching company contributions)
an employee stock purchase plan
no-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling, and financial coaching
benefit solutions that address the different needs and preferences of colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access

Additional Information:

Job Posted:
April 26, 2025

Expiration:
July 04, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Staff CICS Support Engineer