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We are Company of Cooks, and we believe brilliant food and drink starts with brilliant people. For over 25 years, we’ve been part of some of the UK’s most loved cultural destinations, from historic palaces and botanical gardens to buzzing galleries and performance spaces, running the cafés, restaurants, bars and events that bring these incredible places to life. Our values - Craft, Creativity and Community - guide everything we do. They shape how we work together, how we support our partners, and how we make each guest feel welcome. If you care about food, people and doing things properly, you’ll feel right at home here. Wherever we are, we do more than serve. We bring places to life through food, service and creativity and we’re looking for a Staff & Artists’ Restaurant & Cafe Supervisor to join our team in London.
Job Responsibility:
Key responsibilities
Data Entry
Catering Administration
Accountability
Requirements:
To ensure the guest experience and service quality is monitored and maintained to the agreed standards
To ensure that all services in the restaurant are ready for operation at the specified time and to the required standard
Observing Safety and Hygiene legislation
To ensure that all stock is monitored and handled correctly
To familiarise service periods and performances
To ensure that the restaurant and floor are clean and presentable
To ensure regular liaison with the Restaurant Manager regarding customer feedback, food quality, stock levels, wastage, tills, ordering etc
To ensure that all staff constantly present themselves on time and correctly dressed for duty
To monitor daily the standards achieved in these areas and report any areas of concern to the Manager
Staff Training/Management
Food & Coffee quality Check
Stock Order/Control
Assist during Stock Takes
Equipment Handling/Safeguarding
Safety and Hygiene
Restaurant FOH Security
Reporting all accidents and faults to Restaurant Manager
To ensure all EPOS (Card machine) issues are recorded and reported to the Manager
To ensure all food labels and allergens information are up to date
To ensure the correct procedures are carried out regarding signing staff on and off shift, lateness
To ensure that any issues in staff attendance, equipment, wastage, breakage, etc. are recorded and reported on time
To attend daily briefing with manager/senior supervisor as requested
To attend stocktaking duties as requested
To always provide the highest level of service possible to all patrons, management & guests and deal with and attempt to resolve any problems or complaints in a polite and professional manner
To ensure regular, positive, and co-operative communication with managers, and staff
To take appropriate action in relation to incidents of a racial, sexual, or disciplinary nature
To carry out any reasonable duties as required by the Management to achieve the objectives and targets of the Restaurant/Cafe operation
What we offer:
Personal Development and Training opportunities
Life assurance scheme
Pension scheme
Holiday allowance
Eye care
A great wellbeing strategy – including access to our Employee Assistance Programme, salary finance
Access to Healthcare Support App which includes Annual health check, Digital GP, Mental Health Consultations, Nutritional Consultations, Second Medical Opinion
Family friendly support
A holiday purchase scheme
Regular social events and communication with our leaders
Volunteering days
Recognition schemes and people awards
Long service awards
Access to some great high street discount vouchers