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This position is responsible for leading end to end Order fulfilment including revenue through traditional channel, online stores, customer upgrade programs and the warranty operations to support Enphase’ vision, mission and strategies for long term sustainability and growth, while working with internal teams like sales operations, supply planning, logistics, IT, Customer Service, Digital business unit & the customer, when required.
Job Responsibility:
Facilitate key decision making by engaging cross functional leadership to drive end to end order fulfilment
Provide periodic reports on order processing, seasonality, and trends as an aid to the Sales Ops process
Provide strong, timely financial and business analytics for decisions by partners and organizational stakeholders
Developing futuristic backlog planning or order management capabilities partnering with sales operations, digital business units, customer service, logistics, supply planning & IT
Developing, overseeing, and implementing training programs for the team & build capabilities for multidimensional capability expansion to resolve business problems & improve efficiency and responsiveness
Evaluate key performance indicators, provide ongoing reports, and recommend business plan updates
Contingency planning to support critical customer requirements and factory exigencies
Requirements:
BE/BTech, MBA/PGDM/MTech from the Tier 1 institution with 12+ years of experience in operations or supply chain management
Experience in working in office suite (proficiency with MS Excel)
Proven ability to think independently and handle multiple priorities through to completion, while leading different teams
Service orientation along with compliance mindset
Ability to work with cross functional teams to deliver the products to customers as per agreed SLAs/MSAs
Ability to work in multi-cultural & geographically diverse teams with proven organizational skills
Flexible to work in different time zones & able to work under pressure
Excellent written and oral communication skills, able to communicate at all levels
Strong analytical and problem-solving skills
Strong knowledge of Oracle or other ERP systems would be an added advantage