CrawlJobs Logo

Staff AI Systems Engineer

helpcare.ai Logo

Helpcare AI

Location Icon

Location:
United States , Atlanta

Category Icon

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

200000.00 - 225000.00 USD / Year

Job Description:

We’re hiring a Sr. AI Systems Engineer to help support our emerging product, Night Shift, an AI research assistant that amplifies the impact of investigators by automating the tedious, repetitive steps involved in working a case. This role sits within the Machine Learning team and will work closely with partners in Engineering (Backend, Frontend, and Design) in a fast-paced environment. You will be one of the earliest technical contributors to our system architecture for agentic AI, and will own our AI evaluation framework. The outcome we’re after is clear and ambitious: measurably faster, more accurate leads for every officer and every shift.

Job Responsibility:

  • Immerse yourself in the current system design and agent/tooling landscape. Understand the core customer use cases and data flows
  • Support the team by shipping a few quick wins (e.g., refining tool APIs, prompt engineering, fixing bugs)
  • Stand up the foundational eval and observability scaffolding (datasets, metrics, KPIs, reporting)
  • Propose a technical architecture and implementation plan for an agent evaluation framework
  • Deliver the MVP evaluation harness to produce initial metrics, enable debugging and perform regression testing
  • Take on a system feature that offers demonstrated improvement against your MVP evaluation suite
  • Productionize the evaluation and observability platform and make it the source of truth for quality and safety. (e.g. Online/offline tracing, alerting, dashboards, evaluations and PR-gated regression suite)
  • Own the roadmap for evolving the agent evaluation platform
  • Lead deeper R&D threads (e.g., lightweight fine-tuned projection layers, specialized embeddings, multimodal understanding) that can improve system performance on core metrics

Requirements:

  • Familiarity with Agentic Systems: Hands-on experience with LLM agents including: LLM API use (e.g. LangChain/LangGraph, vLLM, OpenAI/Gemini/Anthropic APIs)
  • Agent Design: tool use (e.g. via MCP), retrieval, memory, grounding/attribution for claims, and guardrails
  • Architectural patterns: planning and hand-off for multi-agent systems, context management
  • RAG: vector/hybrid search (e.g. pgvector, turbopuffer, rerankers, etc.)
  • ML Platform expertise: 5+ years building and shipping ML systems to production
  • Backend Python and JS familiarity required
  • Typescript/Golang familiarity welcome
  • Web services (e.g. Express/FastAPI, REST, SSE, JWTs)
  • Cloud Infrastructure (e.g. AWS, Terraform, VPC, Networking)
  • Backend databases/stores (e.g. Postgres, Redis)
  • Observability (e.g. Prometheus, Grafana, OpenTelemetry, LangSmith/Langfuse)
  • Experience with LLM Evaluations at scale: You’ve built offline/online eval harnesses and are familiar with the methodologies and metrics to measure: Search, retrieval, and recommendation performance
  • Safety & robustness (security, compliance, red-teaming, regression testing)
  • Cost, performance and latency trade-offs

Nice to have:

  • [Preferred] Durable execution (e.g. Temporal, Hatchet)
  • [Preferred] OLAP (e.g. ClickHouse, Bigquery)
  • [Preferred] ML Inference (e.g. PyTorch, TensorRT, NVIDIA Triton), ideally in multimodal domains (text/image/video)
  • [Preferred] Compute orchestration (e.g. Kubernetes, Prefect, Ray)
  • [Preferred] Agentic task success, trajectory quality, preference learning (e.g. SFT, DPO, RLHF, LLM-as-judge)
What we offer:

Flock Safety Stock Options

Additional Information:

Job Posted:
April 01, 2026

Employment Type:
Fulltime
Work Type:
Remote work
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Staff AI Systems Engineer

Staff AI Engineer

As a Staff AI Engineer on our AI Engineering team, you will be responsible for b...
Location
Location
India
Salary
Salary:
Not provided
apollo.io Logo
Apollo.io
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of software engineering experience with a focus on production systems
  • 1.5+ years of hands-on LLM experience (2023-present) building real applications with GPT, Claude, Llama, or other modern LLMs
  • Demonstrated experience building customer-facing, scalable LLM-powered products with real user usage
  • Experience building multi-step AI agents, LLM chaining, and complex workflow automation
  • Deep understanding of prompting strategies, few-shot learning, chain-of-thought reasoning, and prompt optimization techniques
  • Expert-level Python skills for production AI systems
  • Strong experience building scalable backend systems, APIs, and distributed architectures
  • Experience with LangChain, LlamaIndex, or other LLM application frameworks
  • Proven ability to integrate multiple APIs and services to create advanced AI capabilities
  • Experience deploying and managing AI models in cloud environments (AWS, GCP, Azure)
Job Responsibility
Job Responsibility
  • Design and Deploy Production LLM Systems
  • Agent Development
  • Prompt Engineering Excellence
  • System Integration
  • Evaluation & Quality Assurance
  • Performance Optimization
  • Cross-functional Collaboration
Read More
Arrow Right

Staff AI Engineer

As a Staff AI Engineer on our AI Engineering team, you will be responsible for b...
Location
Location
United States
Salary
Salary:
200000.00 - 280000.00 USD / Year
apollo.io Logo
Apollo.io
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 8+ years of software engineering experience with a focus on production systems
  • 1.5+ years of hands-on LLM experience (2023-present) building real applications with GPT, Claude, Llama, or other modern LLMs
  • Demonstrated experience building customer-facing, scalable LLM-powered products with real user usage
  • Experience building multi-step AI agents, LLM chaining, and complex workflow automation
  • Deep understanding of prompting strategies, few-shot learning, chain-of-thought reasoning, and prompt optimization techniques
  • Expert-level Python skills for production AI systems
  • Strong experience building scalable backend systems, APIs, and distributed architectures
  • Experience with LangChain, LlamaIndex, or other LLM application frameworks
  • Proven ability to integrate multiple APIs and services to create advanced AI capabilities
  • Experience deploying and managing AI models in cloud environments (AWS, GCP, Azure)
Job Responsibility
Job Responsibility
  • Design and Deploy Production LLM Systems
  • Create sophisticated AI agents that can chain multiple LLM calls, integrate with external APIs, and maintain state across complex workflows
  • Develop and optimize prompting strategies
  • Build robust APIs and integrate AI capabilities with existing Apollo infrastructure and external services
  • Implement comprehensive evaluation frameworks, A/B testing, and monitoring systems
  • Optimize for cost, latency, and scalability across different LLM providers and deployment scenarios
  • Work closely with product teams, backend engineers, and stakeholders to translate business requirements into technical AI solutions
  • Build sophisticated multi-agent systems that can reason, plan, and execute complex sales workflows
  • Develop systems that maintain conversational context across complex multi-turn interactions
  • Build scalable large language model and agentic platforms
What we offer
What we offer
  • equity
  • company bonus or sales commissions/bonuses
  • 401(k) plan
  • at least 10 paid holidays per year, flex PTO, and parental leave
  • employee assistance program and wellbeing benefits
  • global travel coverage
  • life/AD&D/STD/LTD insurance
  • FSA/HSA and medical, dental, and vision benefits
  • Fulltime
Read More
Arrow Right

Staff AI Innovation Engineer, Employee Experience

Architect the next generation of Airbnb’s internal operating system by designing...
Location
Location
United States
Salary
Salary:
180000.00 - 225000.00 USD / Year
airbnb.com Logo
Airbnb
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 9+ years in product management, AI engineering, and/or platform architecture, with hands-on experience building and launching AI/ML-powered products
  • Proven 0→1 builder with extensive experience developing GenAI prototypes, tools, and platforms from scratch
  • Ability to produce functional prototypes (using Claude Code or similar) within hours and stakeholder-ready demos within days
  • Strong systems-thinking skills with the ability to map complex workflows, diagnose root causes, and design buildable solutions
  • Expertise in prompt engineering, context orchestration, and adapting LLM behavior to different users, workflows, and decision contexts
  • Data-informed decision-maker who can define success criteria, measure ROI, and refine models and workflows
  • Skilled in communicating technical concepts to non-technical audiences
  • Highly collaborative, systems-oriented, and adept at connecting dots across people, tools, and processes
  • Strong visual and narrative communication skills (Figma, Miro, slideware)
  • Portfolio of prototypes or relevant 0→1 work preferred but not required
Job Responsibility
Job Responsibility
  • Translate employee and manager workflows into well-defined AI product opportunities
  • Rapidly prototype and test working solutions (LLM agents, workflow automations, microapps, embedded tools, etc.)
  • Architect systems integrations across our HR tech stack (Workday, Greenhouse, Qualtrics, Airtable, RightAnswers, Asana, and more)
  • Lead discovery sessions with stakeholders to uncover automation and augmentation opportunities
  • Evaluate third-party AI tools and determine build vs. buy options
  • Design and execute fast-cycle pilots across knowledge management, decision support, communications, and resource planning
  • Define success metrics, measure impact, and iterate based on user feedback
  • Translate complex AI architectures into clear narratives that help stakeholders understand value and adoption paths
  • Ensure alignment with Airbnb’s privacy, security, and ethical AI guardrails
  • Continuously evolve EX’s AI strategy as organizational needs and technologies shift
What we offer
What we offer
  • bonus
  • equity
  • benefits
  • Employee Travel Credits
  • Fulltime
Read More
Arrow Right

Staff Software Engineer, AI Runtime

We’re seeking a Staff Software Engineer to help power the future of agentic AI w...
Location
Location
United States
Salary
Salary:
185000.00 - 215000.00 USD / Year
apollographql.com Logo
Apollo GraphQL
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Expertise in agent-to-tool orchestration, routing, and coordination in scalable, fault-tolerant systems
  • Deep expertise in Rust programming language
  • Strong background in distributed systems, server architecture, and high-performance backend development
  • Proven experience with protocol design, message routing, and server-side orchestration frameworks
  • Experience building and maintaining robust runtime infrastructure that supports AI-driven workflows and enables reliable agent-to-tool interactions
  • Proven experience with protocol design, message routing, and building server-side frameworks that enable scalable, reliable multi-tool agent workflows
  • Hands-on experience with observability, monitoring, and debugging frameworks for complex systems
  • Passion for clean, maintainable code, high system reliability, and scalable architecture
  • Experience in strategic system design, making architectural trade-offs, and planning for long-term scalability and maintainability
  • Strong technical leadership and mentorship, including guiding junior engineers and driving engineering best practices across teams
Job Responsibility
Job Responsibility
  • Architect and scale an enterprise AI/MCP Server and Gateway that powers multi-agent workflows across Apollo, including routing, orchestration, and integration boundaries
  • Design and implement robust server infrastructure to ensure reliability, performance, and security at scale
  • Build and maintain tools for agent discovery, communication, and coordination
  • Define deployment strategies and runtime optimizations to maximize efficiency and minimize operational overhead
  • Develop frameworks and patterns that enable seamless multi-agent collaboration and AI-driven orchestration
  • Integrate observability, logging, and monitoring for full visibility into server and agent behavior
  • Explore and implement AI-enhanced developer workflows to optimize orchestration and agent interactions
  • Collaborate with teams across Apollo to ensure the MCP Server meets evolving product and developer needs
What we offer
What we offer
  • Offers Equity
  • Choice of 3 Anthem Blue Cross medical plans (California residents can also choose from an additional 2 Kaiser medical plans)
  • Dental and Vision benefits are provided by Sun Life Financial
  • Fulltime
Read More
Arrow Right

Staff Product Engineer, AI

We’re looking for Staff Product Engineers to join the AI Group to build Intercom...
Location
Location
Ireland; United Kingdom , Dublin; London
Salary
Salary:
Not provided
intercom.com Logo
Intercom
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years of experience shipping high-quality products
  • No ML experience required
  • You can demonstrate significant impact in the work that you have done
  • You take pride in having strong technical fundamentals
  • Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.)
  • Strong willingness to fight for good outcomes
  • Bias towards progress over perfection
  • BSc in Computer Science, Maths or Statistics or related discipline
Job Responsibility
Job Responsibility
  • Build the systems that power Intercom’s flagship AI products
  • Work alongside our ML Scientists bring proof-of-concept code to production
  • Partner with product teams outside of our group, to shape the best AI-powered product experience for our customers
  • Contribute to all phases of software development including ideation, prototyping, and implementation and testing
  • Play an active role in the hiring, mentoring, and career development of other engineers
  • Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Intercom
What we offer
What we offer
  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Regular compensation reviews
  • Pension scheme & match up to 4%
  • Life assurance
  • Comprehensive health and dental insurance for you and your dependents
  • Flexible paid time off policy
  • Paid maternity leave
  • 6 weeks paternity leave for fathers
  • Cycle-to-Work Scheme
  • Fulltime
Read More
Arrow Right

Staff Product Engineer, AI

We’re looking for Staff Product Engineers to join the AI Group to build Intercom...
Location
Location
United Kingdom , London
Salary
Salary:
Not provided
intercom.com Logo
Intercom
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of experience shipping high-quality products
  • No ML experience required
  • You can demonstrate significant impact in the work that you have done
  • You take pride in having strong technical fundamentals
  • Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.)
  • Strong willingness to fight for good outcomes
  • Bias towards progress over perfection
  • BSc in Computer Science, Maths or Statistics or related discipline
Job Responsibility
Job Responsibility
  • Build the systems that power Intercom’s flagship AI products
  • Work alongside our ML Scientists bring proof-of-concept code to production
  • Partner with product teams outside of our group, to shape the best AI-powered product experience for our customers
  • Contribute to all phases of software development including ideation, prototyping, and implementation and testing
  • Play an active role in the hiring, mentoring, and career development of other engineers
  • Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Intercom
What we offer
What we offer
  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Regular compensation reviews
  • Pension scheme & match up to 4%
  • Life assurance, as well as comprehensive health and dental insurance for you and your dependents
  • Open vacation policy and flexible holidays
  • Paid maternity leave, as well as 6 weeks paternity leave for fathers
  • Cycle-to-Work Scheme
  • MacBooks are our standard, but we also offer Windows for certain roles when needed
Read More
Arrow Right

Staff Product Engineer, AI

We’re looking for Staff Product Engineers to join the AI Group to build Intercom...
Location
Location
Germany , Berlin
Salary
Salary:
Not provided
intercom.com Logo
Intercom
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of experience shipping high-quality products
  • No ML experience required
  • You can demonstrate significant impact in the work that you have done
  • You take pride in having strong technical fundamentals
  • Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.)
  • Strong willingness to fight for good outcomes
  • Bias towards progress over perfection
  • BSc in Computer Science, Maths or Statistics or related discipline
Job Responsibility
Job Responsibility
  • Build the systems that power Intercom’s flagship AI products
  • Work alongside our ML Scientists bring proof-of-concept code to production
  • Partner with product teams outside of our group, to shape the best AI-powered product experience for our customers
  • Contribute to all phases of software development including ideation, prototyping, and implementation and testing
  • Play an active role in the hiring, mentoring, and career development of other engineers
  • Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Intercom
What we offer
What we offer
  • Competitive salary, annual bonus and equity
  • Regular compensation reviews
  • Generous paid time off above statutory minimum
  • Hybrid working
  • MacBooks are our standard, but we also offer Windows for certain roles when needed
  • Fun events for Intercomrades, friends, and family
Read More
Arrow Right

Staff Product Engineer, AI

We’re looking for Staff Product Engineers to join the AI Group to build Intercom...
Location
Location
Ireland , Dublin
Salary
Salary:
Not provided
intercom.com Logo
Intercom
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 10+ years of experience shipping high-quality products
  • No ML experience required
  • You can demonstrate significant impact in the work that you have done
  • You take pride in having strong technical fundamentals
  • Deep knowledge of a high-level programming language (for example, Ruby, Python, Javascript etc.)
  • Strong willingness to fight for good outcomes
  • Bias towards progress over perfection
  • BSc in Computer Science, Maths or Statistics or related discipline
Job Responsibility
Job Responsibility
  • Build the systems that power Intercom’s flagship AI products
  • Work alongside our ML Scientists bring proof-of-concept code to production
  • Partner with product teams outside of our group, to shape the best AI-powered product experience for our customers
  • Contribute to all phases of software development including ideation, prototyping, and implementation and testing
  • Play an active role in the hiring, mentoring, and career development of other engineers
  • Raise the bar for technical standards, performance, reliability, and operational excellence within the group and across Intercom
What we offer
What we offer
  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Regular compensation reviews
  • Pension scheme & match up to 4%
  • Life assurance
  • Comprehensive health and dental insurance for you and your dependents
  • Flexible paid time off policy
  • Paid maternity leave
  • 6 weeks paternity leave for fathers
  • Cycle-to-Work Scheme
  • Fulltime
Read More
Arrow Right