Staff AI Innovation Engineer, Employee Experience Job at Airbnb

Sr. Director, Product Management for Data & AI, Security and HSI

The Sr. Director of Product Management will lead the strategy and execution of T...

Location

United States , Bellevue

Salary:

207700.00 - 280900.00 USD / Year

T-Mobile

Expiration Date

Until further notice

Requirements

More than 10 years Product Management experience in an agile software product development environment preferably in a large consumer organization with millions of consumer applications and an advanced level understanding of superior customer experiences
5+ years of experience in AI, data science, and analytics
Expertise in LLMs and Generative AI field
Experience leading digital applications and successfully launching Data & AI products in the market at large scale
Background working with Engineering and a strong understanding of the role of engineering in product development
10+ years of experience in leading strategy, innovation, and data products
Advanced knowledge of data tools, techniques, and manipulation including cloud platforms, programming languages, and technology platforms
5+ years leading and developing teams of 5 or more Manager level direct reports with skip-level employees
Bachelor's Degree in Computer Science, Engineering, IT or equivalent
Demonstrated experience driving enterprise data, analytics, and insights solutions and other technologies

Job Responsibility

Develop the data products that empower digital customer experiences to be contextual and personal, revamping and redesigning journeys using the new AI experiences
Define the overall strategy for how to build and deliver the best experience to our existing users and grow the strategic areas in the T-Life Super App and T-Shop on web
Build a Data & AI and Security platform for all Magenta users including Postpaid, Prepaid, TFB Micro and HSI
reusing the platform for Metro users to build the same capabilities in the new MyMetro App
Enable all the core HSI (High Speed Internet) consumer experiences into one single platform available across Magenta and Metro brands
Oversee Security Products for ScamSheild, P360, device diagnostics, VPN, credit monitoring etc. in T-Life to ensure that we can fully fill our promise of “Peace of mind” in the T-Life app
Develop and maintain strategic partnerships with senior internal and/or external customers
Creates, plans, and owns a portfolio of high-quality products & services through a lifecycle of envisioning/investing/innovating
Champion and communicate information and AI product value and other key performance indicators to partners and team members
Develop change management and communication plans and execute connected with customer change initiatives

What we offer

medical, dental and vision insurance
a flexible spending account
401(k)
employee stock grants
employee stock purchase plan
paid time off
up to 12 paid holidays
paid parental and family leave
family building benefits
back-up care

Fulltime

Senior Director of Corporate IT

Senior Director of Corporate IT (End User Services/AI, Systems Engineering, and ...

Location

United States , San Francisco

Salary:

180000.00 - 304000.00 USD / Year

PagerDuty

Expiration Date

Until further notice

Requirements

8+ years of experience working in IT operations, overseeing large information technology projects
6+ years of people management experience leading multiple technical teams, distributed across multiple geographies
Proven experience in operating and managing security, automation technology, and automation programs
Excellent understanding of computer systems, security, network and systems administration, databases and data storage systems, and telecommunications systems
Experience with agile and scrum methodologies
Bachelor's degree in computer science (or a related field) or equivalent work experience
Experience working within high-growth, cloud-first (AWS), B2B SaaS companies
Excellent leadership, decision-making, and project management skills
Excellent communication and influencing skills
Experience with Okta, Google Workspace, Slack, Jamf, Microsoft 365, Atlassian Cloud, Jira, Oomnitza, automation tools, AWS, and Zoom

Job Responsibility

Provide technology vision and leadership for deploying IT initiatives that improve collaboration, cost-effectiveness, compliance, and security at enterprise scale
Architect and scale IT Operations and Infrastructure to support a growing, hybrid workforce, ensuring high availability and performance of critical systems
Drive the strategy, implementation, and adoption of enterprise employee-facing AI programs and automation, enhancing productivity and user experience across the organization
Partner closely with the CISO organization to design, deploy, and operate robust IT security solutions, ensuring the protection of corporate infrastructure and data
Manage vendor relationships and identify opportunities to optimize costs through efficient internal operations, rationalized investments, and business enablement
Consult with senior-level stakeholders across the organization to identify business and technology needs, translating them into actionable IT strategies
Oversee ticket escalation and ensure that service level agreements (SLAs) and defined metrics are consistently met or exceeded
Ensure employees receive professional, efficient, and effective support, with a focus on continuous improvement and user satisfaction
Monitor and optimize the delivery and operation of IT services, proactively identifying and resolving issues to maintain seamless business operations
Provide regular metrics and KPIs across functions to gauge the effectiveness of service delivery and inform strategic decisions

What we offer

Comprehensive benefits package from day one
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
Paid volunteer time off: 20 hours per year

Fulltime

Sr Operations Manager

AI is the most transformational technology of our time, capable of tackling some...

Location

United States , Boston

Salary:

86200.00 - 150900.00 USD / Year

Amazon

Expiration Date

Until further notice

Requirements

Bachelor's degree in Engineering, Science, Supply Chain, or Operations related fields
Experience in leading large teams to high levels of performance
Experience as a project owner / sponsor for strategic step change initiatives and enabling innovative thinking in project teams
Experience in developing future leaders and creating tailored succession plans

Job Responsibility

Collaborate with internal partners to build input-focused operating plans for achievement of key measures
Create a culture where accountability, transparency and collaboration are the norm and where rapid deep dives into root causes of defects is a standard operating practice
Develop, implement, or change processes as necessary to allow the team to scale at an accelerated pace, while managing cost and without impacting customer experience
Implement bar-raising programs aimed at hiring and developing top talent and build career development road-map for site operations teams
Inspire front line teams to go beyond the standard “call of duty” to find creative solutions for our product issues
encourage risk-taking and advocacy on behalf of product teams
Create closed-loop feedback processes where data associates are encouraged to be active participants in identifying opportunities for improvements to customer experience, workplace conditions, and internal tools
Work with finance & operations leadership team to develop, support manage the annual expense budget and build collaborative relationships with partner organizations
Responsible for creating a coaching culture across the site where formal and informal coaching opportunities are availed of
Foster a work environment that respects and is responsive to the needs of a diverse staff

What we offer

health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
401(k) matching
paid time off
parental leave
sign-on payments
restricted stock units (RSUs)

Manager, IT Solutions Delivery

The Manager, IT Solutions Delivery serves as a strategic leader accountable for ...

Location

United States , Carlsbad

Salary:

78948.00 - 98712.00 USD / Year ▼

24 Hour Fitness

Expiration Date

Until further notice

Requirements

Bachelor's degree in Information Technology, Computer Science, or a related field
10+ years of experience in IT service management, with at least 5 years in a supervisory or management role within an IT service desk environment
In-depth knowledge of ITIL frameworks for incident, problem, change, and service request management
In-depth knowledge of ITSM principles and best practices
Proficient in ITSM tools and technologies, with a focus on automation and process optimization
Understanding of key IT infrastructure and components, including hardware, software, networks, operating systems, and related technologies relevant to the organization's environment
Familiarity with common user applications and tools, including commercial and custom-developed software used by corporate and field employees
Understanding of data and analytics tools to measure service desk performance, identify trends, and improve effectiveness and efficiency
Strong leadership and team management skills: motivate and develop staff, delegate tasks, provide feedback, and foster collaboration
Excellent problem-solving and critical thinking abilities: troubleshoot, diagnose, and resolve user issues efficiently and effectively with sound analytical and logical thinking

Job Responsibility

Build and maintain a high-performance team by recruiting, developing, and mentoring skilled and motivated professionals in a collaborative environment that fosters a culture of excellence, teamwork, innovation, and continuous improvement
Delegate tasks effectively by assigning ownership and accountability, promoting individual growth and development
Provide clear communication and feedback, regularly conveying expectations, goals, and performance metrics, and offering constructive feedback for individual and team growth
Resolve conflicts effectively, fostering a positive and open environment where team members feel comfortable raising concerns and collaborating on solutions
Demonstrate strong decision-making skills by analyzing information, weighing options, and making sound decisions that benefit the team and the organization
Demonstrate adaptability and resilience by navigating change, unforeseen challenges, and tight deadlines calmly and confidently while maintaining a positive and proactive approach
Demonstrate Emotional intelligence through understanding and managing your own emotions and biases and by recognizing and responding appropriately to the emotions of others
Support, disseminate, and enforce information security and compliance policies, standards, and guidelines across end-user technologies, processes, and behaviors
Train team members to recognize suspicious activity and events and ensure expeditious escalation and resolution of security incidents
Evolve the knowledge, technical expertise, and productivity of your staff by documenting problem resolution performed by higher-echelon support and adopting those procedures into core capabilities

What we offer

Free Club Membership
Employee Assistance Program (EAP)
Basic Group Live and AD&D Insurance ($10,000)
401k Savings and Investment Plan
Medical/Dental/Vision Benefits (for average of 30 hours or more per week)
Paid Time Off (for average of 30 hours or more per week)
Sickness Benefits (for average of 30 hours or more per week)
Complimentary membership for team members and their eligible dependents

Fulltime

New

Customer Service Representative

We are looking for a Customer Service Representative to support members and call...

Location

United States , Indianapolis

Salary:

Not provided

Robert Half

Expiration Date

Until further notice

Requirements

Previous customer service or call center experience in a fast-paced environment
Strong verbal and written communication skills with the ability to interact professionally and empathetically
Ability to use multiple computer systems and applications efficiently while managing customer conversations
Solid data entry skills with close attention to accuracy and detail
Working knowledge of Microsoft Word and Microsoft Excel
Strong problem-solving skills and sound judgment when handling questions, concerns, and escalations
Reliable attendance, consistent punctuality, and flexibility to adjust to changing processes or priorities

Job Responsibility

Respond to inbound customer inquiries by phone and provide courteous, solution-focused support tailored to each situation
Record customer details, updates, and outcomes accurately in company systems to maintain complete and reliable documentation
Navigate multiple applications at once to research information, process requests, and deliver timely resolutions
Investigate service issues, identify practical next steps, and escalate more complex matters to the appropriate team when necessary
Communicate clearly and calmly during challenging interactions, using active listening and de-escalation skills to support positive outcomes
Follow established service procedures while adapting to updated tools, workflow changes, and shifting daily priorities
Partner with coworkers and leadership to share information, maintain service coverage, and support overall team performance
Maintain dependable attendance and punctuality to ensure consistent support during assigned shifts

What we offer

medical
vision
dental
life and disability insurance
401(k) plan
free online training

Fulltime

New

Sales Operations Analyst – Client Engagement

As a Sales Operations Analyst, you will join the Client Operations & Governance ...

Location

Australia , Sydney

Salary:

38.99 - 39.99 AUD / Hour

Randstad

Expiration Date

June 13, 2026

Requirements

A Tertiary qualification in a relevant field such as Business, Banking, IT, Finance, Commerce, or Accounting
savvy business acumen paired with strong analytical and data-mining skills
ability to manage multiple priorities and make things happen in a fast-paced, dynamic environment
confidence to engage and deal with various levels of leadership within the organisation
Proven experience in a similar commercial role, such as Sales Operations or Sales Administration
Strong proficiency in Excel and PowerPoint is preferred
Excellent verbal and written skills, with the demonstrated ability to communicate complex technical and business issues to a variety of stakeholders
Experience in the payments industry or an understanding of the four-party payments ecosystem is a significant plus

Job Responsibility

Develop accurate and consistent deal proposals and support Finance and Account Executives with incentive modeling and approval processes
Assist in the end-to-end contract process, including signing, sealing, and delivering partnership agreements
Monitor an assigned portfolio of Merchants and Acquirers to ensure all contractual obligations are met
Track and monitor compliance for end-to-end processes and assist with audit responsibilities
Act as a key enabler for the sales team by providing the guidance and support necessary to sign high-impact partnerships

Fulltime

New

Pick Packer Team Member

About the Role: Are you a skilled and reliable Pick Packer looking for a stable,...

Location

Australia , Caboolture

Salary:

Not provided

Metcash

Expiration Date

Until further notice

Requirements

Current Forklift Licence – essential
Previous experience in picking and packing, ideally within a warehouse, trade, or building supplies environment (highly regarded)
Strong attention to detail and ability to work in a fast-paced environment
Physically fit and capable of manual handling (including heavy lifting)
Confident working in active environments and following site safety requirements
A reliable, team-focused attitude with a proactive approach

Job Responsibility

Deliver exceptional customer service, representing Hardings Mitre 10 in a professional manner
Accurately pick, pack, and prepare orders for dispatch, ensuring correct quantities and product quality
Safely load and unload trucks, using forklifts and manual handling where required
Maintain a clean, safe, and organised warehouse, in line with WHS standards
Operate a forklift safely and efficiently

Fulltime

New

Deals and Promotions Coordinator

This is a full-time permanent role responsible for ensuring the accuracy, consis...

Location

Australia , Macquarie Park

Salary:

Not provided

Metcash

Expiration Date

Until further notice

Requirements

Strong Data Entry Skills
Excellent written and verbal communication skills
Strong critical thinking and analytical skills
Previous experience within a data/admin based role
Excellent attention to detail

Job Responsibility

Cultivate strong relationships with the internal ALM teams, serving as a reliable point of contact
Accurately input deal/ promotion information into Metcash core systems within agreed timelines
Regularly review and generate reports to assess the accuracy and completeness of pricing data
Take proactive steps to rectify any inconsistencies or inaccuracies, ensuring a high level of data integrity across all relevant systems
Address inquiries, issues, and concerns promptly and professionally, contributing to overall customer satisfaction
Keep relevant parties informed about deal/ promotions progress, potential challenges, and solutions in a proactive manner

What we offer

5th week of annual leave
2 well-being days
1 volunteer day annually
Endless learning and development opportunities
12 weeks of gender-neutral paid leave for primary carers
Bronze Employer for LGBTQ Inclusion
Gender pay gap under 5%
Gold accreditation by Mental Health Australia
Flex Ready and Family Friendly Workplace accredited

Fulltime

Select Country

Staff AI Innovation Engineer, Employee Experience

Airbnb

Location:
United States

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 16, 2025

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