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Gong Logo Gong · IT - Administration

Staff, AI Enablement and Innovation

United States, Austin 143000.00 - 210000.00 USD / Year · Job Posted February 18, 2026
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Job Description

Gong is seeking a hands-on Staff, AI Enablement and Innovation professional to own our internal AI operating model. Sitting within our IT organization, this role is the heartbeat of our internal digital transformation. You will empower our internal teams by bridging the gap between high-level business discovery and deep technical execution. You will be the primary architect of Gong’s internal agentic strategy—responsible for "mining" the business for efficiency opportunities while simultaneously building the centralized orchestration layer that ensures our enterprise AI spend is governed, consistent, and scalable. This is a high-impact IC (Individual Contributor) role designed for a "scrappy builder" who thrives on turning internal complexity into streamlined, automated excellence.

Job Responsibility

  • Define the internal AI roadmap
  • Operate the enterprise AI stack, including LLMs, vector databases, and gateways
  • Enforce consistent patterns for tool calling, prompt versioning, state management, and error handling
  • Manage the full model lifecycle
  • Proactively interview teams to identify manual workflows that can be automated via agentic AI
  • Build and deploy POCs independently to demonstrate ROI before scaling
  • Own the token procurement process and build forecasting/chargeback models
  • Build dashboards to track SLAs/SLOs and monitor usage, cost, and error rates
  • Proactively identify opportunities for cost-saving and performance tuning

Requirements

  • Senior IT Business Analyst, Technical Implementation Lead, or Solutions Architect persona
  • Practical, hands-on experience with the modern AI stack (OpenAI, Gemini, Anthropic, Vector DBs)
  • Understanding of state management and prompt versioning
  • Hands-on-keyboard mentality
  • Ability to translate complex technical AI patterns into clear business value and ROI
  • Experience managing vendor relationships, forecasting technical costs (tokens), and maintaining system uptime/SLAs
  • Experience with LangChain or similar agentic frameworks
  • Experience with Prompt Flow, Vector Databases, and API integration
  • Ability to build performance and cost-tracking dashboards (SQL, Tableau, etc.)

What we offer

  • Variety of medical, dental, and vision plans
  • Wellbeing Fund - flexible wellness stipend
  • Mental Health benefits with covered therapy and coaching
  • 401(k) program
  • Education & learning stipend
  • Flexible vacation time
  • Paid parental leave
  • Company-wide recharge days each quarter
  • Work from home stipend
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