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Gong is seeking a hands-on Staff, AI Enablement and Innovation professional to own our internal AI operating model. Sitting within our IT organization, this role is the heartbeat of our internal digital transformation. You will empower our internal teams by bridging the gap between high-level business discovery and deep technical execution. You will be the primary architect of Gong’s internal agentic strategy—responsible for "mining" the business for efficiency opportunities while simultaneously building the centralized orchestration layer that ensures our enterprise AI spend is governed, consistent, and scalable. This is a high-impact IC (Individual Contributor) role designed for a "scrappy builder" who thrives on turning internal complexity into streamlined, automated excellence.
Job Responsibility:
Define the internal AI roadmap
Operate the enterprise AI stack, including LLMs, vector databases, and gateways
Enforce consistent patterns for tool calling, prompt versioning, state management, and error handling
Manage the full model lifecycle
Proactively interview teams to identify manual workflows that can be automated via agentic AI
Build and deploy POCs independently to demonstrate ROI before scaling
Own the token procurement process and build forecasting/chargeback models
Build dashboards to track SLAs/SLOs and monitor usage, cost, and error rates
Proactively identify opportunities for cost-saving and performance tuning
Requirements:
Senior IT Business Analyst, Technical Implementation Lead, or Solutions Architect persona
Practical, hands-on experience with the modern AI stack (OpenAI, Gemini, Anthropic, Vector DBs)
Understanding of state management and prompt versioning
Hands-on-keyboard mentality
Ability to translate complex technical AI patterns into clear business value and ROI
Experience managing vendor relationships, forecasting technical costs (tokens), and maintaining system uptime/SLAs
Experience with LangChain or similar agentic frameworks
Experience with Prompt Flow, Vector Databases, and API integration
Ability to build performance and cost-tracking dashboards (SQL, Tableau, etc.)
What we offer:
Variety of medical, dental, and vision plans
Wellbeing Fund - flexible wellness stipend
Mental Health benefits with covered therapy and coaching