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Intercom Logo Intercom · IT - Software Development

Staff AI Analyst

Ireland, Dublin · Job Posted January 25, 2026
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Job Description

Intercom’s AI Group is responsible for defining new ML features, researching appropriate algorithms and technologies, and rapidly getting first prototypes in our customers’ hands. We are looking for a dedicated analyst / data scientist to join the AI Group to help us with that. This role focuses on the analysis and understanding of our AI features.

Job Responsibility

  • Identify areas where ML can create value for our customers
  • Conduct exploratory data analysis and research
  • Help scientists and engineers analyse and visualize their AI changes
  • Use cutting edge AI tools (such as LLMs) to gain leverage and understanding of our space
  • Help the AI Group, and our Chief of AI, to understand core business and product questions

Requirements

  • 5+ years of analytics / data science experience
  • Strong data wrangling skills
  • Excellent storytelling skills
  • Extremely sharp applied statistical skills
  • Intermediate programming skills
  • Solid theoretical foundation in stats and ML
  • Scientific mindset
  • Strong communication skills

Nice to have

  • Advanced education in math/stats, or related field (e.g. PhD or MSc)
  • Strong track record of business analytics or product analytics

What we offer

  • Competitive salary and equity in a fast-growing start-up
  • We serve lunch every weekday, plus a variety of snack foods and a fully stocked kitchen
  • Regular compensation reviews
  • Pension scheme & match up to 4%
  • Life assurance
  • Comprehensive health and dental insurance for you and your dependents
  • Flexible paid time off policy
  • Paid maternity leave
  • 6 weeks paternity leave for fathers
  • Cycle-to-Work Scheme
  • Secure bike storage
  • MacBooks are our standard
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