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The staff accommodation manager is responsible for overseeing all aspects of employee housing and ensuring a high standard of living for hotel associates. This role is key to providing a comfortable, safe, and supportive environment for staff, contributing to overall employee satisfaction and retention. The Manager will work closely with the People & Culture team to manage accommodation facilities, enforce hotel policies, and ensure staff housing meets Four Seasons’ standards.
Job Responsibility:
Oversee the day-to-day management of staff accommodation, ensuring that all living spaces are clean, safe, and comfortable for associates
Coordinate with the People & Culture team to ensure the proper allocation of staff housing based on department needs
Monitor and manage the maintenance of staff housing facilities, including regular inspections and addressing any repair or cleanliness issues
Ensure compliance with all local housing regulations and Four Seasons' policies
Maintain accurate records of accommodation assignments, transfers, and occupancy
Act as a liaison between hotel management and staff regarding housing concerns or complaints, providing timely solutions
Manage the staff housing budget, ensuring cost-effective operations without compromising quality
Organize and oversee regular deep-cleaning schedules and any necessary refurbishments of staff accommodation
Assist in arranging transportation for staff living in off-site accommodations
Foster a sense of community and well-being within the staff accommodation environment
Support the People & Culture team in employee satisfaction initiatives related to accommodation
Requirements:
Bachelor’s degree in Hospitality Management, Business Administration, or a related field
Minimum of 3 years of experience in hotel management or staff accommodation management
Strong organizational and time-management skills
Excellent communication and interpersonal skills to effectively manage staff concerns
Knowledge of local housing regulations and safety standards
Ability to maintain confidentiality and handle sensitive matters with discretion
Problem-solving skills with the ability to address concerns efficiently
Flexibility to work outside of regular office hours as required
What we offer:
Competitive net salary
Accommodation provided as part of the benefits package
Transportation allowance
Schooling allowance and additional family benefits
30 days of vacation per year
10 days of public holidays per year
Complimentary employee meals
Medical and life insurance
Employee assistance program
Worldwide complimentary room nights with Four Seasons