Stadium Representative Job at Legends Global (Las Vegas)

Job Description

Stadium Representative for Allegiant Stadium, a multipurpose venue hosting concerts, sporting events, and more. The role involves guest services, safety, and event operations.

Job Responsibility

Oversee an assigned location or area of the Stadium and respond to any situations such as ticket issues, ADA relocations, guest complaints, etc
Handle complaints, disturbances, or related problems with guests and staff when applicable
Respond to guest concerns in a respectful and calm manner
Greet and guide all guests in a welcoming, friendly manner & thank all guests for coming upon ingress and egress
Answer guest questions with regard to location of a particular section, concession stands, restrooms
Help assist guests with mobile ticketing
Ensure the public safety concerns for both internally and externally
Understand the Stadium layout and policies and procedures
Respond to guest concerns in a respectful and calm manner and appropriately escalate issues to the Guest Experience Manager or Event Lead as needed
Document any challenges or issues that arise during the event
Communicate guest and management issues/concerns into the incident management system
Assist with Stadium set-up procedures
including checking assigned areas, checking elevators, delivering documents and equipment such as radios, tablets, 24/7 devices, etc
Assist management in executing emergency procedures if necessary, work closely with the Guest Experience Management as needed
Manage lost & found program on event day, including logging found items in our electronic system and assisting with recovery of items

Requirements

A minimum education level of: High School Diploma or its equivalency
1-2 years of in person customer service experience
Excellent interpersonal and communication skills
Strong in-person customer services experience
Ability to make quick, complex, proactive decisions under pressure with little or no supervision
Ability to exercise sound business judgment generating effective solutions quickly and/or raising issues to management as necessary
Ability to work in a fast-paced environment
Motivated self-starter with a proactive attitude
Must be able to work outdoors in various weather conditions
Must be able to traverse a variety of terrain and floor surfaces including stairs, escalators, carpet and concrete
Ability to stand for long periods of time
Ability to operate a tablet or a laptop efficiently
Must be able to work in a team environment interacting with multiple departments
Available to work non-traditional hours (nights, weekends, and holidays)

Nice to have

Experience in a supervisory role preferred
Prior facility event experience preferred

Legends Global - All Job Offers

Select Country

Stadium Representative

Job Description

Job Responsibility

Requirements

Nice to have

Looking for more opportunities?

Stadium Representative

Casual Tour Guide

Ceremonies Production Integration

Catering Coordinator

Senior Sales Executive - Harlequins

It Support Specialist - Kauffman Stadium - Concessions

Butler

Sales and Marketing Manager

IT Support Specialist

Our AI answers in your language