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Stadium Representative

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Legends Global

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Location:
United States , Las Vegas

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

Stadium Representative for Allegiant Stadium, a multipurpose venue hosting concerts, sporting events, and more. The role involves guest services, safety, and event operations.

Job Responsibility:

  • Oversee an assigned location or area of the Stadium and respond to any situations such as ticket issues, ADA relocations, guest complaints, etc
  • Handle complaints, disturbances, or related problems with guests and staff when applicable
  • Respond to guest concerns in a respectful and calm manner
  • Greet and guide all guests in a welcoming, friendly manner & thank all guests for coming upon ingress and egress
  • Answer guest questions with regard to location of a particular section, concession stands, restrooms
  • Help assist guests with mobile ticketing
  • Ensure the public safety concerns for both internally and externally
  • Understand the Stadium layout and policies and procedures
  • Respond to guest concerns in a respectful and calm manner and appropriately escalate issues to the Guest Experience Manager or Event Lead as needed
  • Document any challenges or issues that arise during the event
  • Communicate guest and management issues/concerns into the incident management system
  • Assist with Stadium set-up procedures
  • including checking assigned areas, checking elevators, delivering documents and equipment such as radios, tablets, 24/7 devices, etc
  • Assist management in executing emergency procedures if necessary, work closely with the Guest Experience Management as needed
  • Manage lost & found program on event day, including logging found items in our electronic system and assisting with recovery of items

Requirements:

  • A minimum education level of: High School Diploma or its equivalency
  • 1-2 years of in person customer service experience
  • Excellent interpersonal and communication skills
  • Strong in-person customer services experience
  • Ability to make quick, complex, proactive decisions under pressure with little or no supervision
  • Ability to exercise sound business judgment generating effective solutions quickly and/or raising issues to management as necessary
  • Ability to work in a fast-paced environment
  • Motivated self-starter with a proactive attitude
  • Must be able to work outdoors in various weather conditions
  • Must be able to traverse a variety of terrain and floor surfaces including stairs, escalators, carpet and concrete
  • Ability to stand for long periods of time
  • Ability to operate a tablet or a laptop efficiently
  • Must be able to work in a team environment interacting with multiple departments
  • Available to work non-traditional hours (nights, weekends, and holidays)

Nice to have:

  • Experience in a supervisory role preferred
  • Prior facility event experience preferred

Additional Information:

Job Posted:
February 20, 2026

Employment Type:
Parttime
Work Type:
On-site work
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