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Sso facilities manager

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Location:
United Kingdom , Southampton

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Category:
Office Administration

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Contract Type:
Not provided

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Salary:

54000.00 - 61000.00 GBP / Year
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Job Description:

We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as SSO Facilities Manager and you’ll be a big part of this. Role Purpose: To manage the SSO Facilities Maintenance team to deliver a customer focused and cost effective facilities operation consistently providing a safe, comfortable, compassionate, functional and purposeful environment for both colleagues and visitors

Job Responsibility:

  • To lead, support and develop the SSO Facilities team
  • To ensure that SSO remains a flexible, modern space and an effective working environment, continually adapting in line with future changes
  • Deliver effective SSO services - reception, 24 hr security, building maintenance, grounds maintenance, cleaning and catering via third party external suppliers
  • Responsible for managing external supplier performance in line with agreed SLAs
  • Ensure that SSO site complies with all current legislation relevant to the operating environment and ensuring policies and procedures are up to date and communicated
  • Develop and maintain a within year plan addressing maintenance, condition and asset management of the building
  • Prepare annual capex and revex budgets and manage / report spend within approvals
  • Responsible for the health and safety standards in SSO
  • Develop, maintain and operate all risk assessments for SSO including fire risk assessments, water risk assessments and vehicle movement plans
  • Responding appropriately to emergencies or issues as they arise and dealing with the consequences
  • Routinely respond to SSO customer feedback and act accordingly
  • Liaise and collaborate with Facilities Managers at other banner headquarter locations regarding policies and procedures, ways of working and best practices
  • Delivers SSO change effectively ensuring that communications are managed effectively and disruption is consistently minimised
  • Responsible for managing systems relating to the SSO Facilities function (desk booking application and DSE portal)

Requirements:

  • Understanding of the building components - in particular the mechanical, electrical and systems installations
  • Understands H&S regimes and conversant with all relevant statutory requirements relating to the management and operation of SSO
  • Understands the complexity of operation and able to balance the conflicting priorities of the building users whilst delivering a first class service
  • Experience of managing a corporate headquarter building and its services at a senior level including maintenance
  • Strong leadership skills
  • Customer focused, understands the needs of all internal customers and responds promptly to address requirements
  • Ability to build and maintain strong relationships across the business and with external vendors
  • Communicating and influencing ensuring information is shared and can communicate and negotiate effectively at all levels
  • Demonstrable business resilience, change management and agility skills
  • Professional, calm and friendly
  • Driven and self-motivated
  • Understands continuous improvement and seeks to embed improvement opportunities to ensure a high performing and efficient way of working within the team
  • Understanding of CIBSE and SFG20
What we offer:
  • Pension
  • PMI
  • ShareSave
  • 6.6 weeks holiday
  • award-winning pension scheme
  • bonus
  • ShareSave options
  • payroll giving
  • an Employee Assistance Programme
  • shopping discounts
  • colleague wellbeing benefits

Additional Information:

Job Posted:
December 26, 2025

Work Type:
On-site work
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