SSE DevEsc Engineer, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
India, Bangalore

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Aruba is an HPE Company, and a leading provider of next-generation network access solutions for the mobile enterprise. Helping some of the largest companies in the world modernize their networks to meet the demands of a digital future, Aruba is redefining the “Intelligent Edge” – and creating new customer experiences across intelligent spaces and digital workspaces. Join us redefine what’s next for you.

Job Responsibility:

Serve as the final escalation point for advanced technical issues from support and customer success teams
Diagnose and resolve deep technical issues across .NET or Golang applications, systems, and networks
Perform log analysis, code review, and root cause analysis to drive permanent solutions
Collaborate with product and engineering teams to communicate customer needs and influence fixes or enhancements
Provide direct support to enterprise customers during escalated incidents, ensuring resolution and customer satisfaction
Create technical documentation, knowledge base articles, and post-incident reports (RCAs)
Identify recurring issues and work proactively to prevent future escalations
Act as a technical mentor to support engineers and provide guidance during troubleshooting
Ensure clear and timely communication with internal stakeholders and customers during issue resolution

Requirements:

7 to 10 years of experience in technical support, escalation engineering, or software development
Strong expertise in .NET (C#) or Golang – capable of reading and debugging code
Solid understanding of networking concepts – TCP/IP, DNS, firewalls, load balancers, VPNs
Proven experience in troubleshooting and debugging production systems
Excellent problem-solving skills and attention to detail
Strong communication and interpersonal skills, with the ability to explain complex technical issues clearly
Experience working in customer-facing roles with enterprise clients

Nice to have:

Cloud Architectures
Cross Domain Knowledge
Design Thinking
Development Fundamentals
DevOps
Distributed Computing
Microservices Fluency
Full Stack Development
Release Management
Security-First Mindset
User Experience (UX)

What we offer:

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Additional Information:

Job Posted:
August 06, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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SSE DevEsc Engineer