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SSE DevEsc Engineer

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Hewlett Packard Enterprise

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Location:
India , Bangalore

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Category:
IT - Software Development

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Contract Type:
Not provided

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Salary:

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Job Description:

Aruba is an HPE Company, and a leading provider of next-generation network access solutions for the mobile enterprise. Helping some of the largest companies in the world modernize their networks to meet the demands of a digital future, Aruba is redefining the “Intelligent Edge” – and creating new customer experiences across intelligent spaces and digital workspaces. Join us redefine what’s next for you.

Job Responsibility:

  • Serve as the final escalation point for advanced technical issues from support and customer success teams
  • Diagnose and resolve deep technical issues across .NET or Golang applications, systems, and networks
  • Perform log analysis, code review, and root cause analysis to drive permanent solutions
  • Collaborate with product and engineering teams to communicate customer needs and influence fixes or enhancements
  • Provide direct support to enterprise customers during escalated incidents, ensuring resolution and customer satisfaction
  • Create technical documentation, knowledge base articles, and post-incident reports (RCAs)
  • Identify recurring issues and work proactively to prevent future escalations
  • Act as a technical mentor to support engineers and provide guidance during troubleshooting
  • Ensure clear and timely communication with internal stakeholders and customers during issue resolution

Requirements:

  • 7 to 10 years of experience in technical support, escalation engineering, or software development
  • Strong expertise in .NET (C#) or Golang – capable of reading and debugging code
  • Solid understanding of networking concepts – TCP/IP, DNS, firewalls, load balancers, VPNs
  • Proven experience in troubleshooting and debugging production systems
  • Excellent problem-solving skills and attention to detail
  • Strong communication and interpersonal skills, with the ability to explain complex technical issues clearly
  • Experience working in customer-facing roles with enterprise clients

Nice to have:

  • Cloud Architectures
  • Cross Domain Knowledge
  • Design Thinking
  • Development Fundamentals
  • DevOps
  • Distributed Computing
  • Microservices Fluency
  • Full Stack Development
  • Release Management
  • Security-First Mindset
  • User Experience (UX)
What we offer:
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion

Additional Information:

Job Posted:
August 06, 2025

Employment Type:
Fulltime
Work Type:
On-site work
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