CrawlJobs Logo

Ssc Operations Manager

bdo.co.uk Logo

BDO UK LLP

Location Icon

Location:
United Kingdom , Liverpool

Category Icon
Category:
Finance

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided
Save Job
Save Icon
Apply Position

Job Description:

The purpose of Shared Service Centre Operations Manager role is to provide leadership and management of multi-discipline teams and ownership of delivery of an operational area of the SSC. This will involve strategic thinking, engineering effective and efficient end to end processes, resource planning across a number of teams within the operation and managing a team of Assistant managers. The post holder will be responsible for enabling the delivery of exceptional service, be client centric and quality focussed ensuring we deliver to our operational excellence standards.

Job Responsibility:

  • Provide leadership and management of multi-discipline teams and ownership of delivery of an operational area of the SSC
  • Strategic thinking, engineering effective and efficient end to end processes, resource planning across a number of teams within the operation
  • Managing a team of Assistant managers
  • Enabling the delivery of exceptional service, be client centric and quality focussed ensuring we deliver to our operational excellence standards

Requirements:

  • Proven experience at Operations Manager or equivalent level
  • Exceptional leadership and people management skills
  • Strong communication and influencing skills
  • Proven project and change management skills - ability to manage complex operational projects
  • Commercially focused with experience of managing against a P&L
  • Ability to think both strategically and operationally
  • Highly skilled in the development and leadership of teams with the ability to challenge and coach individuals
  • Adept at working independently, pre-empting and resolving issues
  • Highly diplomatic and discrete with the ability to handle highly sensitive matters
  • Proactive at all times and able to work on own initiative without supervision
  • Highly organised and driven while being aware of the wider context, as well as maintaining control over detail
  • Strong ability to prioritise and focus on getting the job done while continuing to evaluate additional requests
What we offer:
  • Agile working
  • Programmes, resources, and frameworks that provide clarity and structure around career development
  • Informal success conversations to formal mentoring and coaching
  • State-of-the-art collaboration spaces in our offices
  • Multidisciplinary events and dedicated resources

Additional Information:

Job Posted:
April 16, 2026

Icon
BDO UK LLP - All Job Offers
Job Link Share:
Copy Link Icon
Facebook Icon Twitter Icon LinkedIn Icon

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Ssc Operations Manager

Analyst 2, Finance Operations (US - Rebates)

As Accounts Receivable Analyst 2, he is the focal person of all rebates programs...
Location
Location
Philippines , Biñan
Salary
Salary:
Not provided
sandisk.com Logo
Sandisk
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Worked in SSC or BPO environment
  • Accounts Receivable background or experience
  • Can work on a night shift
  • Oracle and or SAP experienced
  • Excellent written and oral communication, interpersonal and relational skills, with the ability to quickly develop relationships of trust and confidence with a variety of people and personalities, at all levels within an organization
  • Self-motivated with the ability to effectively multi-task and work collaboratively in a fast-paced, team environment
  • Strong active listening skills with the ability to ask thoughtful and probing questions to determine client needs
  • Ability to make clear, logical decisions based on facts, taking into consideration the big picture, long and short term effects, and exercising sound judgment when handling complaints, confidential and sensitive issues
  • Demonstrated ability to deliver consistent positive results through influencing, coordinating and managing the efforts of others
Job Responsibility
Job Responsibility
  • Focal point for global rebate programs & rebate bulletin
  • Load system data required to calculate earned credits
  • Analyze distributor deductions and reconcile to pricing earned rebate credits and resolve disputes / discrepancies
  • Responsible for timely communication of credit memos and contract notices
  • Helps perform necessary activities
  • prepare reports and documents for monthly and quarterly close
  • Provide support and training to customers rebate submission process
  • Manage files, records, transactions and other office procedures and maintain audit trail
  • Ensure targets, measurements and service levels are met
  • Fulltime
Read More
Arrow Right

Head of HR Operations

For our client – a global leader in innovative home appliances and intelligent e...
Location
Location
Poland , Łódź
Salary
Salary:
Not provided
testhr.pl Logo
Advisory Group TEST Human Resources
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in managing or setting up a European HR SSC (experience in building a center from scratch is a plus)
  • Deep understanding of shared service processes and HR operational models
  • Proven hands-on experience in HR operations management (e.g. Warkday, payroll)
  • Strong background in process standardization and operational excellence
  • Exceptional cross-team communication and influencing skills
  • Demonstrated ability to build, lead, and coach HR Ops teams
  • High cross-cultural sensitivity and adaptability in an international environment
  • Fluent English
Job Responsibility
Job Responsibility
  • Lead the setup and ongoing management of the European HR Shared Services Center
  • Drive standardization and automation of HR operations, including Workday, payroll, reporting, and self-service
  • Drive process innovation and enhance employee experience across HR operations
  • Ensure operational excellence, process efficiency, and continuous improvement across all HR services
  • Partner with HR and business leaders across Europe to align operations with global strategies
  • Build, develop, and coach a high-performing HR operations team
  • Oversee compliance with employment laws and data regulations
  • Foster a culture of collaboration, accountability, and service excellence within the SSC
What we offer
What we offer
  • A key leadership role in shaping a new European HR SSC from the ground up
  • Opportunity to work in a dynamic, international environment with cross-regional collaboration
  • Hybrid work model – flexibility to work both from the office and remotely
  • Competitive compensation and benefits
  • Professional growth and development opportunities in a fast-evolving global organization
  • Chance to make a significant impact on HR operations and employee experience across Europe
Read More
Arrow Right

Junior People Operations Manager

We are looking for a structured Junior People Operations Manager to support Payr...
Location
Location
Poland , Robakowo
Salary
Salary:
Not provided
westwing.com Logo
Westwing Group SE
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 1+ years of experience in payroll management and people operations, preferably in a fast-paced, international and dynamic environment
  • Previous experience within a blue-collar setting and an understanding of its unique challenges is preferred
  • Strong knowledge of payroll, social security and tax legislation and processes in Poland (experience with other markets is a plus)
  • An independent, organised and detail-oriented working style with a strong sense of responsibility
  • A reliable, hands-on, flexible and discreet personality who enjoys working in a team
  • Very good written and spoken communication skills in English and Polish
Job Responsibility
Job Responsibility
  • Support the payroll process to ensure accurate and timely execution, including tax filings, social security contributions, internal finance-related reporting and compliance audits
  • Manage the full operative employee lifecycle, including contracts, terminations, onboarding, personnel files, benefits administration and the right to work for foreign employees in collaboration with the People Operations Manager
  • Act as the main point of contact for people operations-related matters for internal and external stakeholders, including People & Culture, Finance, auditors and local authorities
  • Maintain employee data across platforms and systems such as Personio, Enova and SSC Master to ensure complete accuracy
  • Ensure compliance and HSE standards, including OHS training records, medical examinations, GDPR and general compliance tracking
  • Drive process optimisation and digitalisation, leveraging AI and automation to enhance overall accuracy and scalability
What we offer
What we offer
  • A high-performance culture built on trust, feedback and collaboration
  • An inspiring, international environment that empowers you to think big, take ownership, and grow beyond your comfort zone
  • 20 to 28 days of paid holiday
  • Exclusive discounts - 40% off Westwing Collection, 20% off third-party brands (each on non-reduced items), 10% Family & Friends discount, plus special-occasion vouchers
  • Wellbeing support through mental health resources, sports memberships, and preventive care
  • Team rituals that celebrate results and togetherness - from Summer & Winter Parties to Oktoberfest
  • Subsidised daily lunches
  • Fulltime
Read More
Arrow Right

Head of HR Operations

For our client – a global leader in innovative home appliances and intelligent e...
Location
Location
Poland , Łódź
Salary
Salary:
Not provided
testhr.pl Logo
Advisory Group TEST Human Resources
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Proven experience in managing or setting up a European HR SSC (experience in building a center from scratch is a plus)
  • Deep understanding of shared service processes and HR operational models
  • Proven hands-on experience in HR operations management (e.g. Warkday, payroll)
  • Strong background in process standardization and operational excellence
  • Exceptional cross-team communication and influencing skills
  • Demonstrated ability to build, lead, and coach HR Ops teams
  • High cross-cultural sensitivity and adaptability in an international environment
  • Fluent English
Job Responsibility
Job Responsibility
  • Lead the setup and ongoing management of the European HR Shared Services Center
  • Drive standardization and automation of HR operations, including Workday, payroll, reporting, and self-service
  • Drive process innovation and enhance employee experience across HR operations
  • Ensure operational excellence, process efficiency, and continuous improvement across all HR services
  • Partner with HR and business leaders across Europe to align operations with global strategies
  • Build, develop, and coach a high-performing HR operations team
  • Oversee compliance with employment laws and data regulations
  • Foster a culture of collaboration, accountability, and service excellence within the SSC
What we offer
What we offer
  • Competitive compensation and benefits
  • Professional growth and development opportunities in a fast-evolving global organization
Read More
Arrow Right

Senior Utility Operations Representative

The Sr. Utility Operations Rep will support the Manager of Utility Operations by...
Location
Location
United States , Irving
Salary
Salary:
Not provided
7-eleven.com Logo
7-Eleven, Inc
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Bachelors/4-year degree
  • 5+ years relevant work experience
  • Expert knowledge of Microsoft Office Suite, Excel
  • Thorough working knowledge of database concepts and common applications
  • Excellent written and verbal communication, and problem-solving skills with attention to detail
  • Strong leadership and time-management skills
  • Ability to thrive in a fast-paced environment and manage multiple competing priorities
  • Ability to work independently with little supervision
  • Ability to collaborate cross-functionally
Job Responsibility
Job Responsibility
  • Manage utility account open/close activity for 450 stores annually
  • Manage utility disconnections to quickly restore service
  • Negotiate with utility partners to de-escalate disconnections, capture credits, waive fees, resolve meter issues
  • Work with Utility Bill pay partner for new store openings/closings and to expedite payments
  • Professionally represent 7-Eleven with utilities to address billing inquiries
  • Assist with analyzing/auditing 450,000 utility invoices annually using variance reporting and trend analysis
  • Identify use/cost anomalies/variances and analyze root cause
  • Build strong relationships with internal and external partners
  • Develop and implement process controls to maintain utility data accuracy
  • Manage daily utility written correspondence received at SSC
  • Fulltime
Read More
Arrow Right

Sales Strategy & Field Operations Manager

We’re seeking a strategic and results-driven Sales Strategy & Field Operations M...
Location
Location
United States , McLean
Salary
Salary:
Not provided
appian.com Logo
Appian Corporation
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 7+ years of experience in Sales Operations or a related field
  • Bachelor’s degree required
  • MBA or relevant advanced degree is a plus
  • Proven success developing strong relationships with sales leadership
  • Deep understanding of GTM design, sales planning, and operational strategy
  • Strong analytical skills and experience with sales performance metrics and systems (e.g., Salesforce, Tableau, Clari)
  • Exceptional communication and collaboration skills, with the ability to influence at all levels
  • A proven ability to seamlessly shift between strategic planning and tactical execution
  • Experience working in a matrixed, fast-paced SaaS or technology environment preferred
Job Responsibility
Job Responsibility
  • Act as the primary Field Sales Operations leader supporting the global Solutions Sales Consulting organization
  • Define, maintain, and evolve global SSC KPIs and dashboards, aligning SSC metrics to revenue performance
  • Standardize planning, execution tracking, and follow-through across SSC organization and within overall Revenue Operations planning schedules
  • Provide consistent visibility into performance, capacity, and execution risk
  • Support consistent global execution of global SSC initiatives
  • Establish scalable operating mechanisms as the organization continues to grow
  • Champion SSC impact and alignment with the cross functional organization
What we offer
What we offer
  • Health coverage
  • Employee Assistance Program (EAP) with free mental health support
  • Life and disability insurance
  • Employee Stock Purchase Program (ESPP)
  • Retirement/pension plan
  • Wellness dollars
  • Tuition reimbursement
  • Family-forming benefits
  • Fulltime
Read More
Arrow Right

Learning and Development Specialist

The role will be under the Finance team of Vestas Shared Service Center. The Lea...
Location
Location
Philippines , Pasay
Salary
Salary:
Not provided
vestas.com Logo
vestas
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • 5+ years of overall HR experience
  • 3+ years of experience in Learning & Development management with experience in rolling out Finance Operations L&D curriculum
  • Experience from similar industry
  • Practical experience in designing and delivering training programmes aimed at improving workflows and elevating service quality
  • Fluent in English - verbally and written
  • Proficient in stakeholder engagement and creating synergies, ensuring effective interaction with business leaders.
  • Proficient facilitation, communication, coaching, and presentation skills
  • Detail-oriented thinking complemented by effective planning, project management, and follow-up abilities
  • Customer-focused, proactive, and skilled at navigating environments with complex and evolving demands
  • High sense of ownership, innovation, and continuous improvement
Job Responsibility
Job Responsibility
  • Develop and implement the Vestas' Learning & Development strategy in alignment with business priorities, talent needs, and organizational goals
  • Conduct training needs assessments using job analysis, performance reviews, skill-gap assessments, and close collaboration with business managers
  • Develop, implement, and continuously update a competency framework that supports consistent recruitment, promotion, and career development decisions
  • Design, assist, and oversee effective learning programs, including onboarding, knowledge transfer, leadership development, and soft skills
  • Manage course setup, user experience, and reporting
  • Identify and source relevant external training programs and providers to complement internal learning initiatives
  • Establish and maintain effective relationships with external training companies (e.g., training agencies, GBS associations, etc)
  • Monitor the quality and effectiveness of externally sourced training, gather feedback and performance data to inform future sourcing decisions
  • Design, implement, and manage talent evaluation tools to assess competencies, identify high-potential employees, as well as underperformers
  • Support business leaders to design resource progression maps, and structured development tracks across Finance SSC
What we offer
What we offer
  • Fitness Subsidy
  • Retirement Benefit Plan
  • Fulltime
Read More
Arrow Right
New

Customer Service Representative

As a Member of the Support Services Centre team you will report to the Customer ...
Location
Location
Australia , Alice Springs
Salary
Salary:
Not provided
amentum.com Logo
Amentum
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Active TS/SCI with Polygraph Clearance (No exceptions—only cleared candidates will be considered.) or Australian Citizen who can obtain the appropriate level of security clearance
  • Experience with SAP
  • Computer software and application knowledge
  • Working with minimal supervision and experience
  • Working as part of a dedicated team
  • Demonstrated communication and interpersonal skills
  • Administrative skills
  • Drivers License
  • 2 to 3 years’ – working in a similar role
  • At least 18 years of age
Job Responsibility
Job Responsibility
  • Manage site office operations including room and phone payments, Wi-Fi passwords, online accounts and locker assignments
  • Work Order administration management including close outs and scanning
  • Site office and accommodation room reservations and allocations
  • Manage Engine customer requests including work order requests and conference room bookings
  • Customer enquiries from walk ins, phone calls and emails
  • SAP work order creation and management assisting the SSC planning and scheduling team in support of O&M and other department operations
  • General reporting as required
  • Manage portal content and uploads for SSC department
  • Ensure compliance with all site environmental health and safety requirements
  • Any other reasonable duties as requested
  • Fulltime
Read More
Arrow Right
Remote jobs Jobs by Category
Art and Entertainment Jobs Banking Jobs Call Center Jobs Construction Jobs Consulting Jobs Customer Service Jobs Education Jobs Energy Jobs Finance Jobs Gastronomy Jobs Health and Beauty Jobs Hospitality and Tourism Jobs Human Resources Jobs Insurance Jobs IT - Administration Jobs IT - Software Development Jobs Legal Jobs Logistics Jobs Manufacturing Jobs Marketing, Digital Marketing, SEO, SEM Jobs Media Jobs Nursing Jobs Office Administration Jobs Pharmacy Jobs Physical Work Jobs Public Relations Jobs Public Sector Jobs Purchasing Jobs Quality Control Jobs Real Estate Jobs Research and Development Jobs Sales Jobs
Job Positions Jobs by Country
United States Jobs United Kingdom Jobs India Jobs Canada Jobs Australia Jobs Germany Jobs Ireland Jobs Poland Jobs
Company
Blog Salaries About Us Contact
Follow Us
Facebook
X (Twitter)
LinkedIn
Instagram
CrawlJobs Group
ITFlashcards AllDevBlogs
© 2026 CrawlJobs Ltd. All Rights Reserved
Terms & Conditions Privacy Policy