SRE Production Support Job at Select Minds (Livonia)

Head of Support

Coralogix is a modern, full-stack observability platform transforming how busine...

Location

Israel , Ramat Gan

Salary:

Not provided

Coralogix

Expiration Date

Until further notice

Requirements

Experience in technical support, DevOps, SRE, or similar roles
Strong knowledge of AWS/Azure/GCP and Kubernetes ecosystems
Familiarity with observability tools (Kibana, Grafana, Prometheus, Datadog, Splunk, ELK)
Hands-on experience with Kubernetes, Docker, and distributed systems
Proficiency with ELK concepts, RegEx, Lucene, and PromQL
Proven leadership of global/multi-regional support teams (35+ people)
Strong incident management and escalation-handling skills
Ability to optimize support operations, workflows, and tooling
Strong analytical and data-driven decision-making abilities
Excellent communicator with technical and non-technical audiences

Job Responsibility

Lead and coach global Technical Support Engineering teams
Ensure high-quality support with improvements in CSAT, response/resolution times, backlog, and KPIs
Maintain clear global processes and standards
Align with regional leads for coverage across time zones
Act as the senior escalation point for complex issues
Guide engineers in root cause analysis, distributed systems, and observability
Oversee incident management with strong communication and collaboration
Maintain hands-on knowledge of Coralogix architecture and tooling
Drive continuous improvement to streamline workflows and reduce escalations
Enhance productivity through better tools, processes, and automation

Fulltime

Site Reliability Engineering Support Lead

Site Reliability Engineering Support Lead role focused on application support, d...

Location

Ireland , Dublin

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

Solid SRE process experience
5+ years of Leading high-performance, 24x7, DevOps or SysOps team
Proficiency in Windows administration, Office 365, Exchange, SharePoint, Active Directory, Backup, Networking and Infrastructure
Experience with Microsoft OS Windows & Server
Experience in ticket tracking and resolving on time
Hands-on experience on ticketing tools (ServiceNow)
Excellent verbal, written, presentation and interpersonal communication skills
Ability to make complex technical matters easy-to-comprehend for non-technical persons.

Job Responsibility

Taking end-to-end Ownership of Application Support for Production Systems Issues resolution
Implementing, monitoring, and maintaining CI/CD frameworks
Developing new capabilities, coordinating implementation across a large number of teams including infrastructure, developer tools and information security
Influencing a culture of Site Reliability Engineering. Engaging in training and mentoring to help develop other engineers with SRE mind set
Providing the first line of after-deployment technical support at L1 and L2 level for applications and and/or associated production systems diagnostics, and network health monitoring
Coordination and/or for deploying hands-on fixes, patches and software updates at the application level, and as appropriate at the network level
Managing a team of technical support engineers who provide technical support to users
Escalating complex problems to the L3 level of expertise within organization, along with observations from investigative and diagnostic assessments
Co-ordinating in the investigation of repeated technical issues affecting user system and seeing through to resolution
Escalating, resolving, guiding team, and tracking production incidents to closure

What we offer

Competitive base salary (which is annually reviewed)
Hybrid working model (up to 2 days working at home per week)
Additional benefits to support you and your family to be well, live well and save well.

Fulltime

FX Applications Support Senior Analyst

As an OpsTech Application Support Analyst, the candidate will play a pivotal rol...

Location

Australia , Sydney

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

5-8 years experience in an Application Support role
experience installing, configuring or supporting business applications
experience with some programming languages and willingness/ability to learn
advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
demonstrated analytical skills
issue tracking and reporting using tools
knowledge/experience of problem Management Tools
good all-round technical skills
effectively share information with other support team members and with other technology teams

Job Responsibility

Provide technical and business support for users of Citi Applications
maintain application systems
manage, maintain and support applications
perform start of day checks, continuous monitoring, and regional handover
develop and maintain technical support documentation
maximize the potential of applications
assess risk and impact of production issues and escalate
ensure storage and archiving procedures are functioning correctly
formulate and define scope and objectives for complex application enhancements
prioritize bug fixes and support tooling requirements

What we offer

Rewarding work in a supportive environment
clear opportunities for progression
exciting company benefits

Fulltime

Lead SRE

We are looking for a Lead SRE to join our Inetum Team and be part of a work cult...

Location

Portugal , Lisbon

Salary:

Not provided

Inetum

Expiration Date

Until further notice

Requirements

SRE IT production processes
Agile / DevOps Mindset Problem Solving
Scripting: Python, YML, Shell
Monitoring: Dynatrace, Nagios
Linux
Admin Network (DNS, Firewall, Switch)
DevOps stack: Git & Git Flow, Artifactory, Jenkins or Gitlab CI, Ansible Tower, Digital ai Release
Cloud: Kubernetes, Docker, Argo CD, ArgoCD, Vault, Helm
End-to-end IT organization and processes (from development to run / operate)
Technical Architecture

Job Responsibility

Train SREs and their managers on SRE practices
Co-construct the transformation strategy and the support plan by participating in workshops, brainstorming with the transformation team and producing training content
Coach and support

Fulltime

API Production Support Lead (SRE)

At Citi, we’re passionate about building and maintaining highly reliable APIs th...

Location

Canada , Mississauga, Ontario

Salary:

94300.00 - 141500.00 USD / Year

Citi

Expiration Date

Until further notice

Requirements

Extensive experience supporting Java and J2EE based applications and tooling
Deep technical knowledge and hands-on experience supporting and troubleshooting environments including AWS, ECS, Oracle DB, and Mongo DB
A strong understanding and practical application of SRE concepts, particularly in defining and measuring SLIs, SLOs and Error Budgets
Demonstrated experience in building and utilizing comprehensive monitoring solutions such as AppDynamics, Splunk, Kibana to proactively alert on production API-related issues and ensure system health
In-depth knowledge and hands-on experience with API Gateway technologies, specifically APIGEE, and CDN solutions like Akamai
Proven ability to proactively identify and address problems, areas for improvement, and performance bottlenecks within complex API ecosystems using software-based solutions
Strong coding experience beyond simple scripts, preferably in Java or Python, for automation and internal tool development
Bachelor’s/University degree in Computer Science, Engineering, or a related field

Job Responsibility

Champion stability initiatives to enable high availability and resilience for our API applications
Exhibit calm and analytical leadership when faced with major incidents on critical API systems
Lead the proactive monitoring and management of production API environments
Drive the definition, analysis, and reporting of SLIs and SLOs for all supported APIs and clients
Contribute to the development and implementation of tools and systems designed to enhance API operational management
Measure and optimize API system performance
Provide leadership and expert operational support for critical, large-scale distributed API ecosystems
Lead the gathering and analysis of performance metrics from API platforms and underlying infrastructure
Partner closely with API development teams to improve services through rigorous operational feedback loops, testing, and release procedures
Drive the creation of sustainable API operational systems and services through automation and continuous uplifts

Fulltime

Senior Product Manager - AppTrust

At JFrog, we’re reinventing DevOps to help the world’s greatest companies innova...

Location

Israel , Netanya/Tel Aviv

Salary:

Not provided

JFrog

Expiration Date

Until further notice

Requirements

5+ years of experience in E2E Product Management, preferably in B2B products and SaaS platforms
Experience driving elements of the product development lifecycle such as product vision, go-to-market strategy, driving requirements, UX, and product launch
Experience with user-facing products
solid understanding of UX and product design
Technical experience in Engineering, DevOps, SRE, and Tech Support — a huge advantage
Experience in driving strategic initiatives in a cross-organization environment
Excellent analytical, interpersonal, and problem-solving skills

Job Responsibility

Own the full cycle of product development including ideation, competitive analysis, client validation, discovery with R&D, spec writing, launching and monitoring
Understand customer needs and gather product requirements, identify market opportunities, and define product vision and strategy
Work closely with multiple teams within the company to deliver a high-quality B2D product on schedule, including Sales, Support, Marketing, and Engineering
Master the product and lead the requirements through the full lifecycle, from ideation to development and launch
Build positive relationships and trust through strong cross-team interactions, and get buy-in for the product vision across internal and external stakeholders
Identify, design, experiment, and iterate product decisions by leveraging data and evidence gathered from customer usage and interviews, market research, and usage/adoption metrics

Equities Electronic Trading Support / SRE

Embark on a transformative journey as an Equities Electronic Trading Support/SRE...

Location

United States , New York

Salary:

120000.00 - 175000.00 USD / Year

Barclays

Expiration Date

Until further notice

Requirements

Working in Unix/Linux environments for production support, troubleshooting, and performance analysis
Writing scripts in Bash and Python to automate operational tasks and improve system reliability
Supporting containerized applications using Kubernetes and Docker in production environments
Supporting electronic trading systems that use FIX messaging in low-latency environments

Job Responsibility

Development and delivery of high-quality software solutions by using industry aligned programming languages, frameworks, and tools. Ensuring that code is scalable, maintainable, and optimized for performance
Cross-functional collaboration with product managers, designers, and other engineers to define software requirements, devise solution strategies, and ensure seamless integration and alignment with business objectives
Collaboration with peers, participate in code reviews, and promote a culture of code quality and knowledge sharing
Stay informed of industry technology trends and innovations and actively contribute to the organization’s technology communities to foster a culture of technical excellence and growth
Adherence to secure coding practices to mitigate vulnerabilities, protect sensitive data, and ensure secure software solutions
Implementation of effective unit testing practices to ensure proper code design, readability, and reliability

What we offer

Competitive holiday allowance
Life assurance
Private medical care
Pension contribution

Fulltime

Sre design & support engineer

We are looking for a self-driven, software engineering mindset SRE engineer to •...

Location

India , Hyderabad

Salary:

Not provided

Pepsico

Expiration Date

Until further notice

Requirements

8-11 years of work experience evolving to a SRE engineer
3-5 years of experience in continuously improving and transforming IT operations ways of working
Bachelor’s degree in Computer Science, Information Technology or a related field
Proven experience as an SRE in designing the events diagnostics, performance measures and alert solutions to meet the SLA/SLO/SLIs
The ideal Engineer will be highly quantitative, have great judgment, able to connect dots across ecosytems, and efficiently work cross-functionally across teams to ensure SRE orchestrating solutions are meeting customer/end-user expectations
The candidate will take a pragmatic approach resolving incidents, including the ability to systemically triangulate root causes and work effectively with external and internal teams to meet objectives
A strong expertise of SRE (Software Reliability Engineering) and IT Service Management (ITSM) processes with a track record for improving service offerings – pro-actively resolving incidents, providing a seamless customer/end-user experience and proactively identifying and mitigating areas of risk
Hands on experience in Python, SQL /No-SQl( MySQL, Mongo DB, Cassandra, Postgress), AppDynamics, ELK Stack Grafana, Splunk, Dynatrace, Kafka and any SRE Ops toolsets
A firm understanding of cloud archticture for distributed environments
Front-end technologies: HTML, CSS, JavaScript, and frameworks like React, Angular, or Vue.js

Job Responsibility

Engage & influence product and engineering teams during the design and development phases to embed reliability and operability into new services defining & enforce events, logging, monitoring, and observability standards across applications
Ensuring non-functional requirements (NFRs) are embedded early including SLA/SLO/SLI and error budgets into the product’s offerings as part of the engineering solution
Execute as Pro-active SRE Support engineer, preventing P1, P2, potential P3s, diagnosing any anomalies prior to any user and driving the necessary remediations across the teams involved in end-to-end ecosystem availability, performance and consumption of the cloud architected application ecosystem leveraging SRE Orchestration solutions
Collaborates with Engineering & support teams, including participation in escalations, , and blameless postmortems,
Work closely with customer-facing support teams to empower them with SRE insights and tooling
Observe, diagnose & improve the end-2-end ecosystem performance of the Modern architected application portfolio i.e. technical “understanding of interactions" of a full stack application alongside with peer SRE team member
Continuously optimize the L2/support operations work via SRE workflow automation
Shape the SRE orchestration platform design with inputs from Production Operations, Business usage & Product and engineering teams
Actively engage and drive AI Ops adoption across teams

SRE Production Support

Select Minds

Location:
United States , Livonia

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:
December 11, 2025

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Select Minds

Location:United States , Livonia

Category:IT - Software Development

Contract Type:Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Additional Information:

Job Posted:December 11, 2025

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