SRE Lead Design & Support Engineer

• Drive new shift left activities critical to apply Site Reliability Engineering (SRE) and quality assurance principles within the application design / Project roadmap that enablees resilient outcomes
• Apply pre-emptive approach into production minimizing business impact, via SRE-driven orchestration of connecting all components of the ecosystem diagnosing anomalies prior to user & remediating through automation
• Ensure ecosystem availability and performance in production environments, Pro-actively preventing P1, P2, potential P3s
• Engage & influence product and engineering teams during the design and development phases to embed reliability and operability into new services defining & enforce events, logging, monitoring, and observability standards across applications
• Accountable to institute non-functional requirements (NFRs) are embedded early including SLA/SLO/SLI and error budgets into the product’s offerings as part of the engineering solution
• Leads the team diagnosing any anomalies prior to any user and driving the necessary remediations across the teams involved in end-to-end ecosystem availability, performance and consumption of the cloud architected application ecosystem leveraging SRE Orchestration solutions
• Collaborates with Engineering & support teams, including participation in escalations, and blameless postmortems
• Work closely with customer-facing support teams to empower them with SRE insights and tooling
• Observe, diagnose & improve the end-2-end ecosystem performance of the Modern architected application portfolio i.e. technical “understanding of interactions" of a full stack application alongside with peer SRE team member
• Continuously optimize the L2/support operations work via SRE workflow automation
• Shape the SRE orchestration platform design with inputs from Production Operations, Business usage & Product and engineering teams
• Actively engage and drive AI Ops adoption across teams

• 8+ years of work experience evolving to a SRE engineer
• 3-5 years of experience in continuously improving and transforming IT operations ways of working
• Bachelor’s degree in Computer Science, Information Technology or a related field
• Proven experience as an SRE in designing the events diagnostics, performance measures and alert solutions to meet the SLA/SLO/SLIs
• Highly quantitative, have great judgment, able to connect dots across ecosytems, and efficiently work cross-functionally across teams
• A strong expertise of SRE (Software Reliability Engineering) and IT Service Management (ITSM) processes
• Hands on experience in Python, SQL /No-SQl( MySQL, Mongo DB, Cassandra, Postgress), AppDynamics, ELK Stack Grafana, Splunk, Dynatrace, Kafka and any SRE Ops toolsets
• A firm understanding of cloud archticture for distributed environments
• Front-end technologies: HTML, CSS, JavaScript, and frameworks like React, Angular, or Vue.js
• Back-end technologies: Server-side languages (Java, Spring Boot, and related technologies that build the server-side logic, APIs, and database interaction with MySQL, MongoDB, Cassandra, Couchbase)
• Infrastructure: Azure/AWS cloud platforms and/or Client / server environments

Prior experience involving in shaping transformation developing SRE solutions would be a plus

• Opportunities to learn and develop every day through a wide range of programs
• Internal digital platforms that promote self-learning
• Development programs according to Leadership skills
• Specialized training according to the role
• Learning experiences with internal and external providers
• Recognition programs for seniority, behavior, leadership, moments of life, among others
• Financial wellness programs that will help you reach your goals in all stages of life
• A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle
• Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life