SRE Chapter Lead Job at Vodafone (Athens)

Job Description

As Site Reliability Engineering Chapter Lead, you will own the development of SRE capabilities, building and growing a strong SRE community and ensuring consistent practices across teams and platforms. You will lead through coaching rather than line management, focusing on knowledge sharing and continuous improvement, while setting clear chapter principles that support strong reliability, observability, automation, and smooth operations for Vodafone’s critical services.

Job Responsibility

Guide and grow a community of SRE experts working within cross‑functional teams
Act as Chapter Product Owner for SRE practices, tooling, and skills development
Allocate SRE resources across teams based on seniority, priority, and business criticality
Organize chapter rituals to nurture best practices, knowledge sharing, and innovation in reliability engineering
Act as a servant leader, supporting organisational maturity and readiness rather than controlling delivery
Define, maintain, and harmonize SRE chapter principles and standards across the organization
Mentor and coach SREs, enabling growth in both technical depth and breadth
Promote and embed SRE principles such as SLIs/SLOs, error budgets, automation first mindset, and blameless postmortems
Ensure technical integrity and quality consistency across the full-service lifecycle (design, build, deploy, operate)
Drive continuous improvement of monitoring, alerting, observability, and incident/problem management practices
Act as key contributor during major incidents, ensuring learning, root cause analysis, and sustainable remediation
Identify, standardize, and improve operations and reliability processes across organizations, increasing efficiency and resilience

Requirements

Bachelor’s Degree in Computer Science, Engineering, or a related field
5+ years of experience in Site Reliability Engineering, IT Operations, DevOps, or similar roles
2–3+ years of experience coaching, mentoring, or leading technical communities or teams
Strong hands-on background in cloud platforms (e.g. AWS, GCP, Azure, OCI) and large‑scale systems
Proven expertise in monitoring, logging, and observability tools (e.g. Prometheus, Grafana, ELK stack)
Strong experience with CI/CD pipelines, automation, scripting (Python, Bash), and Infrastructure as Code (Terraform, Ansible)
Solid understanding of containerization and orchestration (Docker, Kubernetes)
Experience with incident & problem management, root cause analysis, and service resiliency design
Passion for continuous learning, knowledge sharing, and capability building
Agile mindset, able to foster collaboration and continuous improvement across squads
Strong stakeholder management skills, acting as an enabler and trusted advisor across technical and business teams
Ability to bring external best practices, experiment, and drive innovation in SRE ways of working
Excellent written and verbal communication skills in Greek and English, with technical and nontechnical audiences

What we offer

Award-winning work environment -certified #1 Top Employer in Greece
Competitive pay, bonus & remuneration package
Private Health & Medical Insurance
Hybrid way of working: a blend of remote and office-based working, including the option to work from abroad
Unlimited access to learning resources and trainings
Vodafone Parental Leave: 16 weeks of fully paid parental leave to all employees regardless of gender, sexual orientation or length of service
Spirit of Vodafone Day: one day each quarter dedicated to your personal development
Extra days off: Vodafone Day, Family Day, Volunteering Day
Office amenities (subject to the office location): such as restaurant, beauty corner, gym and parking
Special employee offers and discounts

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SRE Chapter Lead

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