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As a Sr. Software Engineer in Observability, you’ll be responsible for our metrics and log collection platform. You’ll work closely with other Infrastructure engineers to determine resource usage and requirements. You’ll also help create tooling, libraries, and documentation that enable other engineers to instrument their own projects. In addition, you’ll keep our team aware of trends in the larger observability/monitoring industry.
Job Responsibility:
Develop and improve instrumentation for monitoring and logging the health and availability of services
Develop and maintain the observability stack within Dialpad engineering
Define best practices and standards around making systems and services measurable and work with various teams to get those best practices applied
Create tools and libraries for other engineering teams to enable them to build self-monitoring capabilities
Create and own internal documentation used by the other engineering teams
Stay up-to-date with the latest trends in observability, logging, monitoring, and cloud technologies
Collaborate with different engineering teams to integrate observability practices into their workflows
Participate in a rotating on-call within the larger Infrastructure Engineering division.
Requirements:
Background in both Systems and/or Software Engineering
Experience in designing, automating, maintaining, and optimizing observability platforms (logging, metrics, and tracing)
Experience with configuration management tools such as Ansible, Terraform, etc.
Experience with Public Cloud environments such as GCP, AWS, etc.
Familiarity with languages such as Python, Go, Rust, etc.
Nice to have:
Previous direct experience with Grafana, Loki, Prometheus
Experience with Linux
Experience with Kubernetes (including GKE/EKS) and building containerized applications
Undergraduate degree in Computer Science or Engineering.
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