Sr. Service Training Engineer Jobs

1X Technologies

Location:
United States, Palo Alto

Category:
IT - Software Development

Contract Type:
Employment contract

Salary:

90000.00 - 150000.00 USD / Year

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Job Description:

As we transition from research and development to full-scale manufacturing, we are seeking a Sr. Service Training Engineer to ensure seamless knowledge transfer to technicians, service partners, and customers. You will be responsible for designing and delivering comprehensive training programs and certification processes that support our expanding fleet of humanoid robots. This is a highly cross-functional role, requiring collaboration with engineering and product teams to maintain up-to-date, high-impact training experiences.

Job Responsibility:

Develop and maintain training materials and curricula for internal technicians, external partners, and customers, including classroom, digital, and hands-on content
Deliver training sessions both onsite and virtually, ensuring consistent messaging and high knowledge retention
Build and manage the certification process for field technicians, including assessments, recertification, and tracking
Collaborate with Engineering and Product teams to stay ahead of design changes and incorporate updates into training programs
Support the setup and maintenance of training environments and rigs, including demo units and fault injection setups
Manage and administer training content in the Learning Management System (LMS), ensuring accessibility and compliance
Analyze learner performance and field data (e.g., first-time fix rate, MTTR) to improve training outcomes and impact
Contribute to the development of field documentation, including job aids and quick reference guides
Participate in field visits and service calls as needed to stay close to real-world service conditions and collect training insights

Requirements:

6+ years of experience in technical training, field service enablement, or related roles in robotics, industrial equipment, aerospace, or complex electromechanical systems
Experience creating and delivering training content, including hands-on instruction and digital materials
Strong technical troubleshooting skills and familiarity with common service tools and workflows
Clear, confident communication and presentation skills across in-person and remote formats
Strong organizational skills and attention to detail
Willingness to travel (up to 30%) to support onsite training and field operations

What we offer:

Health, dental, and vision insurance
401(k) with company match
Paid time off and holidays

Additional Information:

Job Posted:
December 01, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Sr. Service Training Engineer