Sr. SAP SD/LE & CRM Business Process Analyst

• Analyze, define, and develop the organization's sales and distribution (SD) business processes within SAP ERP and CRM systems (Microsoft Dynamics 365)
• Assess requirements for Internal business processes, ensuring compatibility with manufacturing, supply chain, and logistics operations while aligning with organizational strategic goals
• Implement new processes, evaluate existing ones, and recommend optimal solutions and improvements
• Partner with business process owners and management on strategic initiatives
• Utilize quantitative analysis methodology to perform data, cost-benefit, and process measurement analysis
• Research industry trends for applying process improvement techniques and best practices
• Develop, implement, and maintain SAP SD, LE (Logistics Execution), MM (Materials Management), and related systems, including Microsoft Dynamics 365 CRM
• Configure functions and workflow to facilitate ERP integration with other applications
• Define requirements, scope, and objectives and translating into ERP solutions
• Collaborate with IT/business teams, external consultants, end users and other stakeholders
• Create user guides, training curriculum, policies, and other pertinent documentation
• Research, troubleshoot, and mitigate transactional and other ERP issues
• Perform business systems and workflow analysis, and disseminating technical communications
• Consult for existing ERP ECC continuous improvement and preparations for S4/HANA migration
• Develop architectural and process documentations for Sales ERP domain, BPM and BPML
• Update and maintain all SAP ERP functional documentations

• Bachelor's degree in a quantitative field such as Business, Mathematics, Engineering, or Computer Science or equivalent experience
• 5+ years of SAP ERP Module consulting, development, delivery, and operation experience, with a focus on manufacturing, heavy machinery, or logistics
• 5+ years of hands-on SAP SD functional experience, including pricing, order processing, ATP (Available-to-Promise), billing, and logistics execution
• 2+ years of ABAP programming and program delivery experience for enhancements and custom developments
• Experience with SAP S/4HANA Migration from ECC, with an understanding of new SD functionalities In S/4HANA
• Hands-on experience in Microsoft Dynamics 365 CRM for customer relationship management, sales automation, and integration with SAP SD
• Experience in Business Process Re-engineering within the manufacturing or logistics sector
• Good communication skills - Oral and Written
• Occasional travel may be required

SAP ERP SD Module Certification