Sr. Project Manager, Professional Services, PagerDuty

PagerDuty

Location:
Canada, Toronto

Category:
Consulting

Contract Type:
Employment contract

Salary:

Not provided

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Job Description:

We are seeking a Senior Program Manager to lead complex, cross-functional programs and customer engagements that drive alignment, efficiency, and measurable outcomes across PagerDuty’s Professional Services teams. Senior Program Managers partner with stakeholders across Customer Success, Sales, and Product to orchestrate cross-functional programs, manage risks, and deliver scalable operational improvements that enable customer success

Job Responsibility:

Own end-to-end program management for multiple complex customer engagements, ensuring alignment to business objectives and timely delivery
Develop and maintain detailed program plans, schedules, and status reports, proactively identifying risks and driving resolution
Lead organizational change initiatives, coordinating stakeholders across multiple functions to ensure successful adoption of new processes, tools, and ways of working
Manage interdependencies across customer programs and prioritize initiatives to maximize impact
Act as a strategic advisor and escalation point for customer programs
Partner with customer executives and project sponsors to align strategic objectives
Facilitate executive business reviews, steering committees, and success assessments
Represent PagerDuty in customer meetings and strategic planning sessions
Identify opportunities for process improvement and operational scalability across Professional Services and post-sales delivery
Design and implement repeatable frameworks, governance models, and metrics to measure program success and team performance
Partner with operations and business systems teams to enhance forecasting, capacity planning, and delivery reporting
Mentor junior program managers and project managers, sharing best practices and contributing to the growth of the team’s capabilities
Serve as a thought partner to leadership, contributing to strategy development and roadmap prioritization

Requirements:

8+ years of experience in program management, business operations, or consulting, preferably in Professional Services or a SaaS environment
Proven track record managing multiple complex, cross-functional programs simultaneously
Strong organizational skills with expertise in planning, risk management, and change management
Excellent analytical, problem-solving, and decision-making skills
Exceptional communication and facilitation skills, including experience presenting to executive stakeholders
The ability to work in a PagerDuty office at least two days per week, with occasional travel for customer or team engagements
Authorized to work in the country of employment

Nice to have:

Experience with Professional Services delivery operations, including forecasting, resource planning, and utilization management
Familiarity with Salesforce, delivery scheduling tools (Precursive, Mavenlink, or equivalent), and analytics platforms (Google Sheets, Excel, Tableau)
Knowledge of SaaS post-sales motions, customer success practices, and delivery revenue models
Experience driving organizational change initiatives and building scalable operational processes
You know and understand our space or you’re already a fan of our products

What we offer:

Competitive salary
Comprehensive benefits package
Flexible work arrangements
Company equity
ESPP (Employee Stock Purchase Program)
Retirement or pension plan
Generous paid vacation time
Paid holidays and sick leave
Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO
Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent
Paid volunteer time off: 20 hours per year
Company-wide hack weeks
Mental wellness programs

Additional Information:

Job Posted:
October 14, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Sr. Project Manager, Professional Services